As a 2 years customer, Transition rate 1.56% applies due to the surcharge ban from 1st October is unacceptable! From your website you can offer 1% to new customers and also stated 1.3% is your standar... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My experience with Tyro has been very positive. What made the experience great is how easy and reliable their payment system is. The setup process was simple, and the EFTPOS machine works smoothly wi... Se mer
Företaget har svarat
Tyro is a good EFT payment system but where it stands above is it's ability to offer loans where you qualify pretty much instantly, the max amount is based on your sales and they take a percentage eac... Se mer
Företaget har svarat
I’ve rated Tyro 5 stars before, and after taking another loan with them, I can confidently say they still deserve it. The best part for me is the smooth process — quick turnaround, straightforward pap... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av kortterminaler
- också i
- Betalningstjänster
- E-handelslösningar
- Företagstjänster
- Kortbehandlingstjänster
Om Tyro
Skrivet av företaget
At Tyro, we’re into business big time.
Through our integrated payments, banking, and lending solutions, we’re here to ensure that nothing stands in the way of Aussie business success.
With a team of more than 600 dedicated staff nationally, we’re powering more than 68,000 businesses and counting. Our innovative products integrate with over 330 partners in hospitality, retail, health and services.
But that’s not all. With over 21 years' experience under our belt, we know what it takes to build something great. That is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers.
So they can get back to what they do best, running their business.
Our payments promise
Take payments anytime, anywhere
Our EFTPOS solutions are designed to make payments fast, secure, and easy.
With no lock-in contract, seamless POS integration, and Aussie support available 7 days a week.
Kontaktuppgifter
2000, Sydney, Australien
- 1300 008 976
- cs@tyro.com
- tyro.com
4,2
Bra
569 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Tyro
Hi Peter, thank you giving us a 5-star review! We are thrilled to hear you are having a great experience with our support teams! -Juliette
I have spent hours trying to log into…
I have spent hours trying to log into Tyro. There are too many codes, barriers and obstacles in the name of security, also for Tyro's internal processes.
27 januari 2025
Omdöme utan inbjudan
Svar från Tyro
Hi CCCC, thank you for taking the time to leave us a review. We take pride in prioritizing the security of our merchant's account and we are sorry to hear it has not been smooth for you. Should you need assistance with going through it, please do not hesitate to contact us on 1300 008 976. -Juliette
Fastest and accurate service I have…
Fastest and accurate service I have never experience else than like Tyro has.
20 januari 2025
Svar från Tyro
Hi Vijaykumar, Thank you for your amazing feedback! We’re thrilled to hear that you’ve found our service to be the fastest and most accurate you’ve experienced. Your kind words inspire us to keep delivering the best for our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your support! -Monica
Talk funds not statutory write up…⁹
Talk funds not statutory write up people want to here b see the product n what the associated costs are
20 januari 2025
Omdöme utan inbjudan
Svar från Tyro
Hi Trevor, thank you for writing us a review. Should you need further clarification about our products and costs, please reach out to us on cs@tyro.com and our team will be able to assist you. -Juliette
I've used Tyro for a number of years…
I've used Tyro for a number of years with little to no problems.
14 januari 2025
Svar från Tyro
Hi Beau, Thank you so much for your loyalty and for sharing your experience! We’re thrilled to hear that Tyro has been reliable for you over the years. Your satisfaction means the world to us, and we’re grateful to have been part of your journey.
If there’s ever anything we can do to enhance your experience further, please don’t hesitate to let us know. -Monica
untrustworthy company
after complaining of fees being taken out from my account over a month of no longer using tyro machines they agreed to refund the charge..14 days later and still no refund as agreed..untrustworthy company..
2 januari 2025
Omdöme utan inbjudan
Svar från Tyro
Hi Brenton, Thank you for reaching out and sharing your experience. We sincerely apologise for the delay in processing your refund and for any inconvenience this has caused. This is not the level of service we aim to provide, and we completely understand your frustration.
We’d like to look into this matter urgently to ensure the refund is processed without further delay. Please know we have located your case and have organised for someone to be in touch with your today.
We value your feedback and are committed to making this right. Thank you for your patience and for giving us the opportunity to address your concerns. -Monica
They have become a very scammy company
They have become a very scammy company. Sent me a faulty device, when I tried to return it they tried to keep the money saying that I didn't sent it back, after giving them proof they accepted to refund but they will take a month to release the money, for absolutely no reason. Also got charged for other accessories they never sent.
1 januari 2025
Omdöme utan inbjudan
Svar från Tyro
Hi David, Thank you for sharing your experience. We sincerely apologise for the issues you’ve encountered with the faulty device and the delays in processing your refund. This is not the standard of service we strive to provide, and we understand how frustrating this situation must be.
We take matters like these very seriously and want to ensure this is resolved as quickly as possible. Could you please reach out to us with your Merchant ID so we can investigate this further? We’re committed to making things right and addressing any additional concerns, including the charges for accessories you didn’t receive.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter. -Monica
TOO EXPENSIVE
TOO EXPENSIVE. 1.4% + $29(RENT) PER MONTH. OTHER COMPANY OFFER ME 0.80% AND NO RENT.
2 januari 2025
Omdöme utan inbjudan
Svar från Tyro
Hi Gagandeep, Thank you for sharing your feedback. We understand that pricing is an important factor when choosing a payment solution. While our rates reflect the value of our service, including features like fast settlements and robust support, we recognise that every business has unique needs.
We’re always happy to review your account and explore ways to ensure you’re getting the best value. Please feel free to reach out to us with your Merchant ID and we’d be glad to discuss this further.
Your input is valuable, and we appreciate the opportunity to improve. -Monica
Svar från Tyro
Hi Yousif,
Thanks for your feedback! We’re glad to hear you’re happy with everything. We appreciate your support and look forward to helping you again. - Angelica
Svar från Tyro
Hi Hadyn, thank you for the 5-star review! We are happy to know you are having a hassle free experience :) -Juliette
Rude staff member on the phone when we…
Rude staff member on the phone when we missed our first minimum payment. We were unaware there was a minimum payment each month for the Tyro loan facility only to be told quite aggressively we should know this already and then told "we need payment right now".
2 januari 2025
Svar från Tyro
Hi Ben, thank you for taking the time to leave us a review. We have raised this matter as a complaint. Please know one of our agents will be in contact with you soon. -Juliette
Svar från Tyro
Hi Mohit, thank you for the 5-star review! We are thrilled to hear you are having a great experience dealing with us! -Juliette
Good service
Good service and different types of loans compared to other EFTPOS organisations/banks
6 december 2024
Svar från Tyro
Hi Nicholas, thank you for the 5-star review! We really appreciate you taking the time to write us a feedback about your experience! -Juliette
Svar från Tyro
Hi Cece, thanks for taking the time to provide us with some feedback, we are very pleased to hear! -Monica
Was able to pay back entire loan with…
Was able to pay back entire loan with little fuss. Staff very helpful
3 december 2024
Svar från Tyro
Hi Jiliian, thank you for taking the time to share your experience with our services! -Juliette
Easy to access and to repay when needed…
Easy to access and to repay when needed for Cash Flow.
3 december 2024
Svar från Tyro
Hi Danielle, thank you for the 5-star review! We are glad to know our features are working well for your business :) -Juliette
A monthly fee of $34.39 is rediculous…
A monthly fee of $34.39 is rediculous for a new group ( men's shed ) that don't use the machine monthly, as a not for profit organisation it makes it very hard to make ends meet.
2 december 2024
Omdöme utan inbjudan
Svar från Tyro
Hi Rikki, thanks for taking the time to provide us with some feedback, we'd love to look into this for you. Please send us through an email with your Merchant ID so we may look into this for you further -Monica
Svar från Tyro
Hi Chandorasy, we are thrilled to know you are having an amazing experience with Tyro! Thank you very much for taking the time to leave us a review! -Juliette
Svar från Tyro
Hi Yaniari, thank you for leaving us a 5-star review! We are thrilled to hear you are having a great experience with us! -Juliette
Disappointed. Not recommended
Disappointed. Extremely poor service. Staff lack of knowledge. Hidden Fees n charges. Will Never recommend to anyone.
8 november 2024
Omdöme utan inbjudan
Svar från Tyro
We're sorry to hear about your experience, we would like to help you resolve this issue for you as soon as possible. Could you please send us a DM with your Merchant ID or your ABN. Thank you for your patience - Sarah
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.