Twiddy & Company Omdömen 1 290

Our experience with Twiddy Vacation Rentals in the OBX was beyond disappointing. What was advertised as a premium beach house felt more like the Motel 6 of vacation rental companies.

The listing was inaccurate, and several amenities that were clearly advertised were either broken or not available at all. Some bathrooms didn’t even have basic supplies like toilet paper. One shower had such low water pressure it was completely unusable. The dishwasher was broken for the entire week, which meant hand-washing dishes for 14 guests, three meals a day, for seven days. That is not what anyone signs up for on vacation.

The house itself was not properly cleaned. There were cobwebs on multiple surfaces, visible rust throughout, and an overall neglected feel. For the price we paid, the condition of the property was unacceptable.

Customer service was effectively nonexistent. We reported the issues, and nothing meaningful was done to resolve them during our stay. There was no urgency, no accountability, and no effort to make things right.

Also worth noting: reviews appear to be filtered, showing only glowing feedback. Based on our experience, you are not getting the full picture when you read the listings.

For the amount of money these homes command, expectations should be much higher. We would strongly recommend considering another rental company. You’ve been warned. Terrible consistent reviews on TrustPilot, Yelp and many other pages. The feeling is clearly unanimous and Twiddy clearly does not care.

They used to be a good company. Rented from them for years, but never again. Houses are broken and dirty and they charge you for services they never deliver. Avoid at all costs.

Rented a house on the Outer Banks through Twiddy. The home was The Sound and The Sea. The kitchen pantry was covered with red ants and the ocean side of the house were covered with dead bugs. Pool area a mess with trash and dead bugs, garden hose left on second balcony. Arrived on Sunday, took until Tuesday for someone to come clean it up. Red ants never went away. Definite disappointment for the money. Put a damper on our family vacation. Inside of home was nice.

Dolphins leap in duck was horrible. It was the worst kept cottage I have ever been to or rented and we have been coming down to the obx for 45 years. The smell was so bad we tried to clean filter didnt work. The walls were bubbling and peeling everywhere, Thier was mold on the ceiling throughout. The furniture was so dirty, smelly and hairy from I assume dogs. All the bed sheets were covered in pet hair. The toilet seat was so old it looked like it was there in the 60's. The sink clogged and didnt go down until we spent money on a plunger and cleaning supplies. The whole screened in porch was torn apart and moldy. cockroaches roaming around. it was horrible!!!!!!!!

DO NOT RENT FROM THEM!!

Spent over $17.000 to rent a house in Outer Banks from them in August. Broken appliances,
rusty and torn beach chairs and area around pool was filthy! Everything should have been clean and in working condition for the high rent charged. Had to call several times for repairs. Once home, I heard similar stories about Twiddy. They need to inspect rental homes for cleanliness and working order before renters check in!

This property was in unacceptable condition and shows a lack of oversight. The home smelled of mildew, vents were caked with mold, linens and dishes were filthy, and dust covered surfaces—basic cleaning was not done.

The exterior was unsafe: the deck is falling apart with splinters and rusty nails, siding is deteriorating, outdoor furniture and amenities (BBQ, pool table) were filthy, and the pool pavers were dangerously hot.

For the price charged, this level of neglect is inexcusable. Your team must implement strict pre-arrival inspections, safety checks, and proper cleaning before any guest sets foot in the property.

Oceans 8 in Corolla, NC. Our 4x4 restricted beach drive is approximately twelve minutes. We have been privileged to see wild horses daily, in our yard. The house is spacious and conducive to a large family/group. The kitchen is well equipped, but all necessities, dishwasher pods, trash bags, kitchen towels, counter cleaner, zip lock bags and any other ...aluminum foil, etc. are not provided. Sadly, we did have some issues... upon arrival, our water did not work. It was a quick fix and was up and running the same day. Sadly, the hot tube was inoperable until Thursday of our week stay. We did have internet/wifi issues which was frustrating as many of us had responsibilities to work/to school which required internet/wifi access. The pool did not have proper filtration and thus, was not clean. Again, the views, the location, the wild horse, all of it was truly amazing and we would absolutely look into renting this home again, but it does need some TLC.

We are currently staying at The Gem, which is not a rare diamond. We arrived to stained bedding, which I spent our first full day cleaning. Then the real fun began. We discovered roaches. Not one, but multiple roaches. Spoke with Daphne from Twiddy, and she explained that the bedding is not washed between rentals due to time constraints. I guess if the cleaning folks see blood stains, they just ignore them. Pest control is being arranged, and Daphne let us know we can remain in the house. A Google search says otherwise. Now I have to leave with my 89-year-old mother, out of the house for hours, during and after. Also, the hot tub is broken and leaking.
No offer of restitution. No offer of another rental. Just we will see if we can get someone there today.
This home is for sale for $3m. Buyer beware. You will have issues and squatters with antennas living in your home.

Rented a “No Pets” home (Just Ducky) in Duck for a week. Dog hair all over the floors, beds, window sills. Ewww! So much for being a No Pets home. After spending a week here I went home itchy and congested from dog hair. Needless to say the house was not clean when we arrived. Ants found in the bedrooms and there was still sand in the pool from the last tenants. When brought this up to Twiddy they claimed the pool was just cleaned that morning and this wind blew sand in the pool. That must be their standard response. Windows were filthy and could barely see out. Thank goodness it rained hard one night and it cleaned the windows, somewhat. Just Ducky could be a nice rental if Twiddy stuck to their No Pets rule and actually clean the house instead of just charging people a cleaning fee when no cleaning is happening.

Currently renting an OBX property through Twiddy called Legend of Atlantis. The house itself could be amazing if it was kept up. It’s extremely dirty, floors cabinets, mirrors, fly feces all over porch and sliding doors. A lot of things broken. They sent out cleaners but all they did was sweep and mop. Extremely disappointed especially with the amount of money paid.

I want to caution anyone who signs a lease with Twiddy for an OBX rental and utilizes the trip insurance company they utilize, Generali, which is a scam. Please read the terms and conditions before you sign up with Generali. If your reason for cancellation does not fit exactly what they consider a covered event, you are out of luck. Go with a travel insurance company that will allow for cancellation without cause. Twiddy was no assistance to me and took my $6000 without any alternative. Better yet....go with VRBO and not Twiddy.

Our family has been visiting the Corolla/Swan/Corova 4x4 beach for 20 + years. Each year we have an exceptional vacation but let me just say The houses are dirty when we arrive at 4pm, barely cleaned. So I watched the house this year the cleaning company spent around 40 minutes in the house. Our house was around$6000 for a week, we had 4 glass plates, no small plates or even plastic plates, 1 was chipped and not able to use, we bought paper plates, the freezer had red juice all over it, floor was filthy and sticky. All the drawers in the kitchen were disguisting, pot and pans scraped beyond use, dishes greasy in the dishwasher and dirty. Our sliding glass door handle was broke in the closed locked position, our water was green, and I’m aware of the water level, well level and water and sewage system only being 50 feet apart. Toilets were dirty when we lifted the toilet lid, the vacuum did not work beside the washer and dryer. I later found one in a closet but decided not to bother cleaning. The owner should be ashamed to let serendipity get to this function, and Twiddy should be ashamed for not managing the people they hire to ‘clean’. Very disappointed in the house. We have rented this before, about 12 years ago. Just who are you trying to attract to this home? I’m a middle class worker and this was a huge disappointment. on day 2 of our vacation we found a ripped bag of blankets on the porch. No thanks-
We had a maintenance guy named Brennan, who was 5 star employee fix the door. He was nice and deserves a raise. Also we had mice invade us in the kitchen and eat through our food boxes and crapped on everything! The pantry door was locked with a warning a camera would catch us if we opened it- the mice would still be able to get in it but we had no choice but to leave our food out on the counters. Just being honest with this review. 2024, June 8-15. You can do better.

We stayed at The High Dune - 2215 Sandfiddler Rd, Corolla, NC 27927, this was the 4x4 beach home, from July 28 to Aug 5, 2023. Here is our review of Twiddy & the home.
This home is rented by the Twiddy Service, so I do not know if the home owners even know about this info or if Twiddy gives the home owner feedback from the renters.
We did call and speak to an intern, we have trash all outside the home was never clean up, bag of trash out on lawn, main floor toilet handle was broke, did fix that, there was hair trimming from someone sharing still in the on bathroom sink, there was buffalo sauce still on plates in the cabinet, all the decks with wood that has so many splitters you can get & nails sticking out is crazy there is so much that has to be replaced, the ship for smaller children, was just a mess it was broken, wood broken everywhere, ladder broken, it was a splitter fest is was so bad, personal injury, negligence, & willful failure to warn us is a problem.
To me this seems like false advertising about the home, when we ask to be compensated, this is Twiddys reply
- I will be glad to return $500 for your home service fee for the cleaning issues & for the playset. This is the best they can do after we spend 10k for the week to rent the home.
We paid 10k for a week, that is the best they can do, so I will tell all people Twiddy does not care they just want your money, but when it comes to taking care of the renters spending all this money, they do not care at all – I will say the same about the home owners as well, they have not reached out of make the situation better – so my suggestion is use VRBO never use Twiddy & stay away from this home to rent because you will be disappointed so much it will ruin your trip, I have all the pictures to prove this as well, I will post them.

We rented a home in Corolla and arrived in late May 2023. Since the weather can be iffy, we paid for pool heat so we could enjoy a warm swim, even if the ocean was cold. Well, two days into our stay, the pool heater stopped working. They tried to fix it but they weren’t able. We asked for our pool fee to be refunded (even pro-rated) and they refused to refund anything. They said they fixed it. This is very poor business and it really soured us to renting with them again. $400 vs future rental income… hope they enjoy they money because they are not getting an additional cent from us.

If I could give zero stars I would. I rented Sundance at 2259 Sandfiddler Road Carova 4X4 Beach, NC. Aug 20 -27, 2023 for approximately 12K. The home was filthy upon arrival, from bugs, dirt, and mold in 4 of the bathrooms. Kitchen cabinets dirty & were broken. Dishwasher kick plate was laying on the floor. They bought a range much smaller than the original and there's a disgusting amount of food hanging on the cabinets. The ceramic tile in the upper living room door is cracked in multiple places making it a hazard to even use. The refrigerator froze our food. There was a cord on a lamp that was burnt & left a mark on the end table. The kitchen sink was clogged and needed to be plunged. The pool wasn't clean when we arrived Twiddy promised to have it cleaned by Wednesday but no one ever came. The hot tub started shocking people on Wednesday, needless to say we quit using. The beds had sand in them the first night and no one had been on the beach. We left early because this place was a real disappointment and another disaster waiting to happen. In 41 years of renting a vacation home I've never had any issues. I've asked for compensation but Twiddy hasn't responded.

We have been coming down to the Outer Banks for 30 years. This year started out disastrous. We rented an oceanfront house through Outer Banks Blue and were told the house had bedbugs! After much coaxing, we convince them to contact the other realtors they got in touch with Twiddy and we were placed in an Oceanside house. The next morning I told Hannah from Twiddy that we paid for an oceanfront house as we have for the past 30 years and she took the extra effort to look for any available oceanfront homes, and found us “knot worried.” This was a great house. Excellent views, very well equipped. Our only recommendation was to have a small sink in the bar area on the upper floor. The owner was very nice in that they had three large delicious pies available as a nice check in gift. Overall this was about the best house we’ve had over all of these years. And a big thank you to Hannah and her team at Twiddy for going the extra mile to help us out and make our week a great week, when it started out so disastrously!

We stayed in casa de coral. AC broke twice, no consistent AC for 4 days. coffee pot doesn’t work. Master bedroom rug smells of urine. Plugs don’t work in dining room. Auto wine opener broken. AC filters filthy Grill was filthy. Grease caught on fire. Lights on porch do not work. Wash clothes shredded. This house is in no condition to be rented.

We stayed at Picture Perfect I BFS33, Four Seasons through Twiddy. I have to say that I have been coming to Duck for over 25 years and the quality of Twiddy Rentals has gone down every year. This was the worst experience out of all of them.

Too begin with, we didn't get to check in until almost 7pm because the renters before us left the house "untidy." That was putting it mildly and the cleaning crew wanted to "do it right." It was still filthy. We found a hard lemonade can in the magazine rack and our toddler found a condom wrapper in the driveway.

We finally get in and discover that there isn't a properly working appliance in the place. The floors are scratched and poorly maintained. There are all these spots where the floor has been repaired. I don't know who did the repairs but they all look like vomit. The "screened-in porches" aren't screened-in. Each porch is missing half of its screens. The pool bottom is deteriorating. The volleyball court is a mess. We couldn't use the hot tub until three days in because the chemicals burned our eyes. We had to call maintenance and they came out and completely drained the hot tub because the levels were too high. The grill was in terrible shape and ran out of propane.

The mattresses were uncomfortable and one bed was broken. Everything in the place was damaged and ratty looking. For $945 a person that is just ridiculous. I went to Europe for less money and had better accommodations.

This was just a very disappointing experience.

We rented "Vitamin Sea" 753 Starfish Ct., Corolla, NC from Twiddy. What looked to be a good week, turned out to be horrible week. Avoid this house and save your money. The mattresses were so hard, no one could sleep. I was told by Twiddy that this issue is subjective, but when 5 people having the same experience, this is no longer subjective. In addition, loud neighbors, fan vent that makes noise all day and night, deck chairs breaking when sit in them, leaves for a very unrestful vacation of the entire family. Twiddy has some kind of resolution team, that can only reply by email for any kind of complaints. Do not recommend renting this house.

Less than 24 hours after moving in my group was told we have to leave “because we are not family”. We had a week long stay planned and the company was well aware we were not related prior to leasing it. Despite fighting this, the company refused to refund our money. If it was a major issue that we weren’t family they would have called beforehand and alerted us of this problem. Their intentions were clearly to collect our payment and then evict us, simply because we were a group of high school students. Do not rent from this company.