It was really easy to have a look at what cars were available, after that we spent a weekend doing some test drives and simply chose what we wanted. Since then, paperwork’s been filled in, and we’ve h... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I/We love the fact that having a car through Tusker is such a smooth and hassle-free experience. They deal with everything professionally and efficiently, and nothing is ever too much trouble.... Se mer
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When I actually managed to speak to someone it was helpful. However, the automated telephone system is really dreadful to navigate with way too many options and decision trees. Often I'd end up gettin... Se mer
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Mark, Olivia and Sam have all been wonderful with helping me switch an order to a car that will hopefully be with me sooner than the original one ordered. They worked together to cancel my existing or... Se mer
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Företagsinformation
Om Tusker
Skrivet av företaget
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Kontaktuppgifter
Hatters Lane, WD18 8YF, Watford, Storbritannien
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick turn around and helpful staff…
Quick turn around and helpful staff when I called.
27 september 2026
Svar från Tusker
Hello,
We are delighted to hear that our staff was helpful and provided a quick turnaround. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
It was a very easy process to follow
It was a very easy process to follow, I had spent time researching. When I was ready to order it was a very seamless process and done fairly quickly.
The follow up has been a little bit disappointing though. The email updates have arrived way after the updates on the web page. basically I needed to log in to follow the progress of my order, then the emails came later. Just a bit backward.
Having said that, this cannot take away from a good ordering process and I am delighted with the car I have picked.
25 september 2026
Svar från Tusker
Paul,
We are delighted to hear that you found our ordering process seamless and efficient, and that you are happy with your chosen car. We appreciate you bringing the discrepancy in our email updates to our attention. We understand how important timely communication is, and we are actively looking into why the web page updates were ahead of the email notifications. Your feedback is invaluable as we continuously work to improve our customer experience.
Kind Regards,
The Driver Satisfaction Team
Good support when I managed to speak to someone, tedious trying to get through
When I actually managed to speak to someone it was helpful. However, the automated telephone system is really dreadful to navigate with way too many options and decision trees. Often I'd end up getting routed outside Tusker to the FMG, the insurance team, when I really needed to speak to Tusker. This was incredibly tedious. In the end I had to revert to randomly selecting response options, which FMG recommended, then asking whatever Tusker line I got through to to put me through correctly. No one enjoys having their time wasted like this.
26 september 2026
Svar från Tusker
Hello,
Thank you for taking the time to share your feedback with us.
We're pleased to hear that, when you were able to reach our team, you found the support helpful and informative. Our colleagues work hard to provide the best possible service, so it's encouraging to know they were able to assist you.
That said, we're sorry to hear about the frustration caused by our telephone system. We understand how disappointing it can be when you're simply trying to get through to the right team and instead find yourself navigating multiple options or being directed elsewhere. Your comments regarding the complexity of the call routing process and the time this added to resolving your query are appreciated and will be shared with the relevant teams for review.
We recognise that contacting us should be as straightforward as possible, and we're sorry that your experience didn't meet those expectations. Thank you again for highlighting both what went well and where we can improve.
Kind Regards,
The Driver Satisfaction Team
help with order
29 september 2026
Svar från Tusker
Hello,
Thank you for taking the time to leave your review. It is greatly appreciated. If you need anything in the future, please do not hesitate to reach out.
Kind Regards,
The Driver Satisfaction Team
Responsive and reliable company
I have always found the company responsive when I've needed, transparent and straightforward. I've had cars on lease via the company over several years now and no issues in that time.
22 september 2026
Svar från Tusker
Bernadette,
We're so pleased to hear that you've consistently found our company responsive, transparent, and straightforward over several years of leasing cars with us. It's wonderful to know you've had no issues during that time.
Kind Regards,
The Driver Satisfaction Team
Useless Customer Service And Endless Runarounds
Honestly, the customer service here is a joke. We originally ordered an Omoda E5 but had to cancel it because the delays were already getting ridiculous. We decided to try again and ordered an Omoda 7 back in June, thinking it might be different. Now, nearly four months later, we’ve been left completely in the dark again! You’d think they would try a bit harder after messing up our first order, but no.
When we called up to ask where our Omoda 7 is, the staff told us they had no idea and told us to call Omoda ourselves. But then they refused to give us the dealer name or the VIN, which is exactly what Omoda needs to track it! We ended up having to find our own VIN through the portal, which literally shows the car is built and released from the factory. So Tusker absolutely could have tracked it, they just couldn't be bothered to look.
We are completely at our wits' end with the constant runaround. We have set a hard deadline for Friday, 9th October. If the car isn't delivered to our house by then, we are cancelling the whole thing. Avoid this company if you want basic honesty and communication. Never Ever Trust Tusker!
28 september 2026
Omdöme utan inbjudan
Svar från Tusker
Hello,
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and completely understand how frustrating it must be to face further delays after your previous order was cancelled.
We appreciate that waiting for a new vehicle can be disappointing, particularly when updates are limited and delivery timeframes remain uncertain. We also recognise your concerns regarding the information provided when you contacted us for an update on your order.
While vehicle production and delivery schedules are managed by manufacturers and supply chains outside of our direct control, we understand that this does not lessen the impact on you as a customer. We aim to provide clear and timely communication throughout the process and we're sorry that you feel we have fallen short of those expectations on this occasion.
Please be assured that your feedback has been passed on to the relevant team for them to review and use as continuous improvement. We value your feedback and are genuinely sorry for the frustration this situation has caused.
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Sarah,
We're so pleased to hear that you found the process of ordering your new car to be very easy and efficient. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Recommended
I recently booked a vehicle through Tusker and so far I have had a very good experience. I would especially like to mention Ann Marie, who was extremely helpful and guided me through a few issues I was facing with the V5 and parking permits. She was very supportive, patient, and made the whole process much easier for me.
I really appreciate the excellent customer service I received from Ann Marie and Tusker. Based on my experience so far, I would definitely recommend Tusker to anyone planning to get a vehicle.
21 september 2026
Omdöme utan inbjudan
Svar från Tusker
Nabeel,
We are so delighted to hear about your very positive experience and that you would recommend us! It's wonderful to know that one of our team members provided such helpful and supportive assistance, making the process much easier for you. Thank you for sharing your feedback!
Kind Regards,
The Driver Satisfaction Team
Highly Recommended
Highly Recommended! From the very start the whole process of ordering a new car to the delivery and after has been a great experience. The customer service is very good and you can always get through to talk to someone. Delivery was only four weeks from when we placed the order and arrange for the first of the month. Very happy and would have no problem recommending them to others.
13 augusti 2026
Svar från Tusker
Hello,
We are so pleased to hear about your excellent experience! It's wonderful to know that the entire process, from ordering to delivery, was great and that our customer service was helpful. We are delighted you're happy and would recommend us to others.
Kind Regards,
The Driver Satisfaction Team
Horrible customer experience
Horrible customer experience.
Not friendly and not sure if they cared about the account.
28 juli 2026
Svar från Tusker
Hello
Thank you for taking the time to leave your review. We're sorry to hear that your experience did not meet your expectations.
Providing a friendly, supportive service is something we take seriously, so it's disappointing to learn that you felt we were neither approachable nor invested in helping with your account. We understand how important, good communication and customer care are, and we're sorry if this was not reflected in your interaction with us.
We'd welcome the opportunity to understand more about what happened, please contact our Resolution Team at resolutions@tuskerdirect.com and they will be able to assist further.
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Chris,
We're glad you enjoyed your experience with us and appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Keith,
We are delighted to hear that you found the process of choosing, getting a quote, and receiving approval to be quick and easy. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Professional service
As before the process is so easy and the service once I put the order in was outstanding. Very professional.
27 september 2026
Svar från Tusker
Hello,
We're delighted to hear that you found our process easy and our service outstanding and professional. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Great team
Very quick and responsive to all queries . Staff were highly professional and had all the information needed
24 september 2026
Svar från Tusker
Hello,
We're delighted to hear that our staff was quick and responsive to your queries, and that they were highly professional and well-informed. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Straight-forward and seamless.
24 september 2026
Svar från Tusker
Hello,
Thank you for taking the time to leave your review.
We are delighted to hear that you found us seamless and straight forward, that is exactly the service we aim for. If you need any further assistance in the future, please do reach out.
Kind Regards,
The Driver Satisfaction Team
Tusker
Very easy and straight forward to make selection. Good selection of cars on list and quick response from the team on the replacement order and general enquiries.
24 september 2026
Svar från Tusker
Hello,
We're delighted to hear that you found the selection process easy and straightforward, and that you appreciated the good range of cars available. We're also pleased that our team provided quick responses to your inquiries.
Kind Regards,
The Driver Satisfaction Team
I had a very good customer service…
I had a very good customer service experience with Tusker, thanks to Evie, who helped me source a replacement key for my pre-loved Fiat.
26 september 2026
Svar från Tusker
Kevin,
We're delighted to hear you had a very good customer service experience with us. We're so pleased our team member was able to help you source a replacement key for your car. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Dreadful
Dreadful
Took a car at a cost of £883 a month through our company salary sacrafice scheme.
When the car was delivered it had a nasty scratch on the wing mirror. Also when I got home and in the bright sun, the light lens were all scratched as were the main black pillar posts. The inside glass was terrible and whoever valeted the car obviously used some kind of dry buffer which had ruined the lens on the lights. They also obviously used a wet dirty rag to clean the interior and windows.
Tried dealing with Tusker and every time you call you are faced with a huge amount of menus to select. I gave up and emailed them.
They did raise a repair job for the car but I needed them to call me as I wanted to make an official complaint against whoever supplied and valeted the car.
An Olivia emailed me and left no last name or extension number. She then called on the accident number so when I called back I was again faced with multiple menus to select on the phone. When I did get through the department had no idea who this Olivia was and kept putting me on hold so they could trace which Olivia it was. I was put on hold then another person picked up and had no idea I was waiting and asked all the same questions again.
She then put me on hold while she tried to transfer me and find out who this person was. She took my number and said if the call drops they'd call me back.
After spending 20 minutes on the phone she dropped my call and I was never called back.
I will be making an official complaint through my employer as this company are terrible.
28 september 2026
Omdöme utan inbjudan
Svar från Tusker
Hello
Thank you for taking the time to leave your review. We're very sorry to hear about your experience and appreciate you bringing these issues to our attention.
We understand how disappointing it must have been to receive your vehicle in a condition that did not meet expectations, particularly given the concerns you raised regarding the exterior finish, interior cleanliness and overall vehicle preparation. We also recognise the frustration caused by the difficulties you experienced when trying to contact us and the lack of continuity in the support you received.
While we're pleased that repairs were arranged, it's clear that the standard of service you received afterwards fell short of what we aim to provide. We apologise for the inconvenience caused by the repeated transfers, the time spent trying to reach the correct person and the fact that your call was not returned as promised.
We take feedback such as yours seriously and would advise you to contact, if you have not already done so, please email us at resolutions@tuskerdirect.com with your complaint, and a member of our team will investigate the matter thoroughly.
We sincerely apologise for your experience and thank you for bringing this to our attention.
Kind Regards,
The Driver Satisfaction Team
Gold Stars for Mark, Olivia and Sam!
Mark, Olivia and Sam have all been wonderful with helping me switch an order to a car that will hopefully be with me sooner than the original one ordered. They worked together to cancel my existing order, advise on stocked cars and also talked me through the process! Gold star for all!!!!
25 september 2026
Svar från Tusker
Jemma,
We are so pleased to hear about your positive experience! It's wonderful that our team was able to assist you with switching your order and advising on available cars. We appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
We are so glad to hear about your positive experience with our customer support. We appreciate your kind words.
Kind Regards,
The Driver Satisfaction Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.