Turnbull & Asser Omdömen 

Bought a shirt and arrived but the collar was discoloured with highlights of pink (on a blue shirt). Returns process was tricky as wouldn’t provide a qr code for return so had to print a label. Short returned snd heard nothing - no acknowledgement at all. Couldn’t email as kept getting bounced back. Phone call just to voicemail no response. Phoned head office - no complaints dept! Ended up speaking to hR who organised a refund when I’d asked for a replacement shirt. Total shambles

Great company with high quality shirts.The only thing is that I noticed a price increase on the rtw shirts.They cost you now 515 euro instead of the 400 something last a few weeks ago.

I have worn T&A shirts for 30 years, but recently their service has deteriorated significantly.
I placed one order for a shirt in stock, then after waiting several days for delivery, my order my cancelled because the item wasn't actually in stock.
I ordered another shirt which arrived but didn't fit. I e-mailed to ask about this, and did not receive any reply.
I placed an order for 2 shirts over a week ago, with 2 day delivery. My order hasn't arrived and is still processing.
What has happened to this once great brand?

Aucun retour sur ma commande payée, même après trois mails. Est-ce que cette entreprise existe réellement? J'ai payé il y a près d'une semaine et aucun retour sur cette commande qui devait être offert ce soir.
A ce stade, je pense que cette société n'existe pas.

EDIT further company's reply: as said above, I sent you three emails WITH the order number. I am sending a 4TH one. I still think this company doesn't exist.

William was incredibly helpful and gave great advice. Really relaxing experience and I normally hate shopping.

Perfect service ,perfect products
Turnbull & Asser have ALWAYS been amazing
Highly recommended

James Cooke is absolutely brilliant, fabulous manner, knowledge and customer service.
Having spent £2,000 on 4 shirts I would have liked a coffee or tea. Joking apart disappointed to see other staff struggling with the new till software system. Detracted from the whole experience of elegance and sophistication which I usually find in the company after being a customer for over 25 years.

Die Oberhemden bestechen durch extrem gute Verarbeitung und sind hervorragend im Zuschnitt und in der Passform.

they sent the wrong size. it is the fifth time it happened. inside of the trousers was written 32, outside was written 40. I bought them as a 40. Nobody cared to check, nobody apologised. the internet service is a smear on T&A reputation

First time I’ve purchased from Turnbull & Asser. Excellent service and my coin wallet is brilliant.

I bought this present for my husband's birthday. He was really impressed with the whole presentation. The box in which it arrived is magnificent - almost a show piece with Turnbull and Asser written inside. It was beautifully packaged in wrapping that is far too good to discard. In fact the present was such a success that I may have to place a follow up order!

The best shirts ever , ordering online was easy and deliver hassle free very happy !

I had been looking for a smart leather card holder and was delighted to find exactly what I was looking for on the Turnbull and Asser website. The delivery was within two days as promised and came in a very nice box with the care and attention I would expect from a first class store. Thank you!

Everything is ok - good. Prices are high. Some good products are not available for a "too" long time.

The two waist coats I purchased are a Christmas present for my husband.
Your standard of customer service is second to none, the quality and workmanship is of very high standard too. I am very happy to have chosen your company and will do so in the future, thank you.

Recent Visit to Turnbull & Asser – Jermyn Street

I recently visited your Jermyn Street store to look for a shirt and wanted to share my experience, entering, I was greeted with the statement: “Our shirts start from £275.00, Sir!”.
While I appreciate your brand’s reputation for craftsmanship and attention to detail, this interaction felt more like a judgment based on my appearance rather than an effort to assist me as a customer. I was wearing a large outdoor coat and a simple woollen hat—practical for the weather—but I certainly did not expect this to influence the level of service I received.
I believe that exceptional customer service should reflect the same care and precision that goes into your products. A more welcoming and informative approach would have left a far better impression.
I hope you take this feedback constructively, as I value the heritage and quality associated with Turnbull & Asser.

BWTP

Beautifully wrapped and presented. Exceptional quality of shirt .

I like the quality and the design of my products

A shirt unlike any other, in a league of its own.