Because of Ruchitha, I was able to fully understand the best package options available to me. She was kind, patient and really took her time with making sure I understood everything she explained. I... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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We have a Web hosting plan (monthly payment), in less than a year you have increase the price without prior notice (16% increase this last time). If a New customer, right now, acquires this same plan,... Se mer
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customer service person was extremely helpful and competed the task of correcting the web hosting change we needed. It also shows that Turbify.com was very cooperative in reducing our service requirem... Se mer
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The representative was outstanding with customer service. She found a solution to my problem that left me with great satisfaction and a warm place in my heart. Thank you!
Företagsinformation
Skrivet av företaget
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Kontaktuppgifter
3,7
Medel
532 omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från turbify.com
Thank you for your feedback — we’re glad to hear you received very good service, and we truly appreciate you taking the time to share that with us.
The rep that handled my call was very…
The rep that handled my call was very professional and understood my request. She got it handled in the first call.
13 april 2026
Svar från turbify.com
Thank you for your feedback — we’re glad to hear the representative was very professional, understood your request, and was able to get everything handled for you on the first call. We really appreciate you taking the time to share your experience.
i needed help in changing my credit…
i needed help in changing my credit card and she guided me thru it.
13 april 2026
Svar från turbify.com
Thank you for your feedback — we’re glad to hear our team member was able to guide you through updating your credit card details. We appreciate you taking the time to share your experience with us.
Great service she was wonderful and…
Great service she was wonderful and very helpful and a really lovely person
12 april 2026
Svar från turbify.com
Thank you so much for your lovely feedback — we’re thrilled to hear you received great service and that she was wonderful, very helpful, and such a lovely person to work with. We truly appreciate you taking the time to share your experience.
Customer Service is awful very little…
Customer Service is awful very little follow up. I'm ready to cancel.
1 april 2026
Svar från turbify.com
Dear Chris,
Thank you for sharing your feedback with us. I’m sorry that your experience with our customer service felt “awful” and that you did not feel there was enough follow‑up—especially now that you’re considering canceling your account.
From our side, we see that you first contacted us for help activating your business email, and our team helped you log in to your Turbify account, activate the mailbox, and successfully start receiving messages. In a later month, you reached out again, and our agents assisted you with setting up your business email in the iOS Mail app, verified that you could send and receive test emails, checked for any folders or filters, and then helped you update your MX records when you asked to make that change.
Even though these individual issues were resolved technically, your review tells us that the overall experience still felt poorly handled and that you didn’t experience the proactive follow‑up and continuity you expected over time. We are reviewing your interactions to see where our communication and follow‑through fell short so we can improve how we monitor ongoing cases, close the loop after changes like MX updates, and make it easier for you to feel supported without having to chase us.
If you ever decide you’d like to revisit this or need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.
The CSR was very competent
The CSR was very competent, and consulted higher authorities to resolve my issue. It was quick and appropriate escalation.
10 april 2026
Svar från turbify.com
Thank you for your feedback. We’re glad to hear that our CSR was competent and ensured a quick, appropriate escalation by consulting higher authorities to resolve your issue. We really appreciate you taking the time to share this experience with us.
I never used this site
I never used this site, as far as I can tell. But I am constantly getting spam calls from them.
9 april 2026
Svar från turbify.com
Dear Christopher,
Thank you for sharing your experience. I’m sorry that our calls about a pending invoice have felt like spam, especially since you don’t recall ever using our site or services—this would be frustrating for anyone.
Our records show that we attempted to contact you about a past‑due invoice on an account in your name, which is why you received multiple calls and voicemails regarding payment. We understand you’ve told us that you don’t recognize having used our services, and that these calls are unwanted. We take that seriously and do not want you to feel harassed.
Sagar
Your technical representative, Sagar, was courteous and resolved my issue in a professional manner. Thank you.
13 april 2026
Svar från turbify.com
Thank you for your kind words. We’re delighted to hear that Sagar was courteous and resolved your issue in such a professional manner — we’ll be sure to share your feedback with him. We really appreciate you taking the time to thank our team.
The issue of a small preview image when…
WEEK 4 AND THE ISSUE BELOW CONTINUES!! CAN I GET SOME HELP PLEASE!
The issue of a small preview image when I open email attachments has never been resolved. Turbify Tech Support has not helped! This after a long phone conversation (2 Hours), multiple emails and more than 10 days.
5 april 2026
Svar från turbify.com
We’re very sorry that after four weeks, a long 2‑hour call, multiple emails, and more than 10 days of back‑and‑forth, your issue with small preview images on email attachments still isn’t resolved. This is not the experience we want you to have, and we understand how frustrating it is to keep asking for help without seeing a fix. Our Mail Engineering teams trying to identify a clear solution or reliable workaround for your attachment previews, we will communicate the solution soon after basic checks are performed.
they are good at helping.
10 april 2026
Svar från turbify.com
Thank you for your review — we’re glad to hear our team is good at helping, and we really appreciate you taking the time to share that.
Svar från turbify.com
Thank you for your feedback — we’re glad to hear the system is working well for you, and we appreciate you taking the time to let us know.
Another satisfied customer
Website is really easy to navigate and create exactly what you want and need for your buisness
10 april 2026
Svar från turbify.com
Thank you for your feedback — we’re delighted to hear that our website builder is easy to navigate and helps you create exactly what you want and need for your business. Your comments mean a lot to us as we continue improving our tools for business owners like you.
Promised a phone call and I am still…
Promised a phone call and I am still waiting. And the ticket is closed?
13 april 2026
Svar från turbify.com
Thank you for bringing this to our attention. I’m sorry that you were promised a phone call about your SSL issue, never received it, and then saw that your ticket had been closed—especially while your website was down.
From our side, we see that you contacted us because your site was unavailable due to an SSL problem. Our agent attempted troubleshooting, including running AutoSSL, and then consulted with a subject matter expert, who advised that a backend investigation was needed. You were told you’d receive a callback with an update, but that follow‑up did not happen, and the case was automatically closed after 72 hours had passed, which understandably led to your frustration and your comment that you are “still waiting” on a promised call.
When you reached out again about the same website issue, your case was reopened and escalated to our Escalation Team, where it is now being handled. This means your SSL problem is currently being worked on as an active case, not a closed one. We should have communicated this more clearly and kept you updated without you needing to chase us.
If you need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this as soon as possible.
I would give it zero stars if that was…
I would give it zero stars if that were an option
This company allowed my domain name to be stolen from me by GoDaddy, and the worst part is that they knew this was happening instead of trying to protect me. They were just continuously billing me instead of allowing me the opportunity to get it back.
You are saying I did not pay when, indeed, I paid this at the beginning of the year. How can you just sit there and lie that I did not pay? I would have understood that I lost it if I did not pay it. You have all the records of payments, and you are suggesting that you are not sure why it was stolen by GoDaddy? The worst part you act like you have done nothing wrong. Why would you keep stealing my money for a site you allowed to be stolen by GoDaddy? I have done some investigation, and they are also just as bad as you. I would assume you two companies have some kind of inside operation to hurt people. You do nothing to protect your client, and you let me lose my domain name that they are asking $50,000.00 for!!! What now?
28 mars 2026
Svar från turbify.com
Dear Gregory,
Thank you for sharing what happened. I’m very sorry you feel that your domain was “stolen” and that we did not protect you—losing a domain you care about is upsetting and can feel like a serious breach of trust.
When you contacted us, we checked the WHOIS information and confirmed that your domain is now registered with GoDaddy (nameservers ns59/ns60.domaincontrol.com). Our internal records, and checks with our escalation team, show that the domain at Turbify was deleted in August 2024, most likely because the plan was cancelled or went unpaid past the allowed renewal/expiration windows. Once a domain passes through its expiry and redemption periods and is deleted from the registry, it becomes available for anyone to register as a new name, which is how it later ended up being registered via GoDaddy.
You told us that you did not cancel the account, and we understand why this feels like we “let” the domain be taken. However, at the point when the domain was deleted and then registered elsewhere, we no longer had control over it on our side, so we are not able to recover it from Turbify’s systems. That’s why we advised you to contact GoDaddy directly to discuss any options or disputes related to the current registration.
We attempted to reach you via phone and email to better understand and resolve the issue but unfortunately could not get a response. Please contact our support team at +1 833-689-8585 at your convenience to cancel the services and request refund for the service of the domain you don't host with us. We value your time and would greatly appreciate the chance to resolve this with you personally.
Customer support was worthless
10 april 2026
Svar från turbify.com
Dear Ferenc,
Thank you for sharing your feedback. I’m sorry that your experience left you feeling that our customer support was “worthless,” especially when you were just trying to access your business email.
From our notes, we understand that you were unable to log in to your business email and that there was confusion between your old Yahoo Small Business login and your Turbify account. Our agent explained the difference between the two, helped you reset the business‑email password, and you were able to log in successfully on your mobile device. However, when you tried to use the same credentials on your computer, they didn’t work as expected. The agent then requested another reset through the proper channels and asked for verification steps so we could confirm the correct account details, but the login information provided did not match, and you chose not to complete the credit‑card verification or the “forgot login email” flow. When we asked you to log in to your Turbify account or use control panel to perform a reset, the call was disconnected during the assistance.
We absolutely understand how frustrating it is when you’re locked out and it feels like nothing is moving forward. At the same time, for security reasons, we are limited in what we can change on an email account if we cannot complete the required verification steps or confirm the exact login details with you. That combination of security checks, repeated logins, and a dropped call understandably contributed to your impression that we were not helping.
We’ve attempted to follow up by phone to reconnect and finish the process. If you’re willing, we’d really appreciate another chance to help you get this working end‑to‑end: please contact us at +1 833-689-8585 and mention this feedback so we can review your account, walk step‑by‑step through verification in the simplest possible way, and confirm that your business email is accessible on both mobile and computer.
Svar från turbify.com
Thank you for your feedback — we’re glad to hear our team was helpful, fixed your issue, and provided very friendly customer service. We appreciate you taking the time to share your experience with us.
Negative 10 stars
I wouldn't give any stars; in fact, I would give a minus 10 (-10) stars if I could. This company has messed up my website so bad. No orders could be taken for nearly 1 year when they first bought it out. It took over 2 years for Turbify to get things working at least 75%. The coupon manager doesn't work and I'm told if a company has more than 2 dozen products that I would have to manually enter each ID code to exclude/include products with the coupon discount. I don't have time to manually enter 300 (at least) individual Ids. They continued to charge me full price for all the months the systems were down during their transition. Most of the tech support are from outside the USA. I planned to make a new website with another company but I was so close to retirement I decided to just wait but now I wish I had made the new website. Turbify has cost me so much money. They canceled the terms with paypal and I would have had to buy an upgrade in order for someone to directly use their credit card. All this without notifying of the change. I don't get what I paid for originally and it has cost me a lot to stay with them after all. I cannot recommend Turbify.
12 april 2026
Svar från turbify.com
Dear Kristina,
Thank you for taking the time to share such a detailed account of your experience. I’m truly sorry that your store was heavily affected after the Turbify transition—especially the long period where orders could not be taken, the ongoing issues with Coupon Manager on a large catalog, the billing during outages, and the changes to PayPal and direct‑card options without clear notice.
From your feedback and our records, we understand that after the platform change, your website struggled for a long time before it reached even about 75% of the functionality you expected. You’ve reported that Coupon Manager has never worked properly for you: when you try to include or exclude items, the “Choose Target Items” list only shows archived or irrelevant products, not the active catalog you actually sell. Our team acknowledged this and, after backend investigation, confirmed that the selection UI can be unreliable for larger catalogs and may not display all active products. We suggested workarounds such as “Include all items” or manually entering SKUs separated by commas, but for a catalog with hundreds of products, that is not a realistic or efficient solution.
We attempted to reach you via phone and email to better understand and resolve the issue but unfortunately could not get a response. Please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.
You did not fix the problem
12 april 2026
Svar från turbify.com
Dear Jonas,
Thank you for letting us know how you feel. I’m sorry that, after you reported issues accessing WordPress Management and asked for help resync it with your existing WordPress installation, you left feeling that we did not fix the problem.
From your description and our records, we understand that when you tried to log in to WordPress Management/WordPress Toolkit, the login button kept sending you to a setup or password‑change page instead of your WordPress dashboard, and that the setup page itself became stuck. You specifically requested a resync with your existing site and even shared a screenshot to show what you were seeing. At that time, our agent explained that backend support was not available over the weekend and promised to escalate the issue and send you updates by email, but that escalation never happened and no follow‑up was sent. The case was left pending without a resolution and later closed by a supervisor, which understandably led to your comment that we “did not fix the problem.”
This is not the level of follow‑through you should expect from us. When we say we will escalate an issue and keep you informed, it is our responsibility to actually do so or at least clearly explain any constraints. You took the time to report a specific WordPress access issue and provide details; in return, we should have kept the case open and active until we could confirm a working fix or at minimum given you a clear update.
Your case has now been treated as an unresolved issue that requires further review. If you are willing, please contact us again at +1 833-689-8585 and mention this WordPress Management ticket so we can prioritize it, properly escalate it to the backend team, and work with you until you can reliably access your WordPress dashboard from the management tool.
Excellent customer support for a tricky…
Excellent customer support for a tricky email issue
9 april 2026
Svar från turbify.com
Thank you for your feedback — we’re delighted to hear you received excellent customer support for a tricky email issue, and we’re glad our team could get it sorted for you.
Svar från turbify.com
Thank you for your feedback — we’re glad to hear our agent was courteous and knowledgeable, and we truly appreciate you taking the time to share your experience.
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