Tumella Omdömen 34

Great customer support. Gen was so helpful !!

Good quality umbrella. Excellent customer service. Highly recommend.

Having purchased a Tumella umbrella through Amazon last September, we were impressed with the quality of it. It developed a fault on one rib, which l believe was rivet failure. I contacted the company and supplied photos. Within 2 days a brand new umbrella arrived through Amazon. The response to my messages were so courteous and apologetic. Once l had received replacement I was contacted yet again to check that l was happy with the replacement. This is true customer service at its best

When my umbrella 🌂 arrived the stitching on one of the spokes at the end was undone so i contacted customer services and they sent me a replacement immediately i cannot speak highly enough of the friendly and professional customer service i received from the company i won't hesitate to buy from them in the future.

Excellent company to deal with. Their umbrellas are sturdy and compact. My umbrella did break when I was using it on a windy day - I contacted the company and they sent out a replacement straight away with no fuss. I'd definitely recommend their customer service.

Unfortunately, despite the reassurances, this does not work in the wind.

I have used it on a handful of occassions and had to collapse it within 5 minutes each time, due to it being impossible, going inside out constantly.

I actually had a family laugh at me struggling, who was using a cheap umbrella hat with much more success than me!!

I cannot recommend this product. It isn't broken, so the lifetime warranty is useless. It never worked to begin with.

I bought two umbrellas from Tumella and I am very pleased, they were delivered practically the next day with a lovely note inside explaining why they decided to make them. I am so impressed with it especially as it rectifies itself when blown inside out. Thank you so much Tumella for caring

The product broke and the customer care I received was outstanding... quick, efficient, no fuss... a new product sent out to me!

I contact Tumella after one of our umbrellas malfunctioned. They were very prompt in their response. After providing them with some additional detail about the issue, as well as the original purchase information, they replaced the umbrella! As I said, they were very prompt, courteous and helpful. Really nice to find a company that stands behind their product.

Excellent product. I had an issue with first umbrella but Tumella exchanged it quickly and efficiently. Customer satisfaction seems important to them. I would recommend

Just got a new Tumella umbrella,it took a little bit longer than I expected, but they fulfilled their lifetime guarantee promise,so all good in the end

Lovely umbrella.Great company

Bought the two pack of umbrellas and received them a few days ago. The umbrellas are amazing quality and feel like they will last years. The customer service has been outstanding so far and I loved the note from Annelies with the umbrellas explaining how the company was founded. The lifetime guarantee will come in handy too, that shows how confident they are in their products. Highly recommended.