Renewa Skin Omdömen 

I recently purchased the red light eye lift device and it arrived in a timely manner.However, upon it’s delivery, I was disappointed to find that, no matter what, the device would not light up.
I then immediately contacted customer service and began corresponding with Stephen, their representative.
He was very sympathetic to my situation and after some explanation and a short video he requested from me, the problem was solved. A new device is in the mail and I am eagerly awaiting and expecting good results.
Stephen was extremely helpful, very responsive and professional during our entire correspondence and I am completely satisfied!

I phoned the company and left a message. Stephen phoned immediately as soon as he was available. Customer service is everything.

Very clear instructions

Joanne was very detailed and professional about the instructions on how to use renewal lift devices.

Joanne was extremely helpful, professional, friendly, and answered all my questions. I am feeling confident about using this product.

Joanne was incredibly helpful throughout the purchasing process! I look forward to seeing the results.

Carlos was very patient, kind and extremely helpful. He has great customer service skills.
I'm looking forward to be ordering more products in the near future from Carlos. Thank you!

Bren explained products and uses very well. Can't wait for them to arrive.

Joanne was very nice and professional

Hello, My name is Shawn and I just wanted to let you know how much I Love my Renewa/Skin! I'm very Happy I purchased the device !
I had called one of your Representatives Carlos and he was so helpful and knowledgeable about the product and helped me to order more Switzerland Niacinmide Serum ( Big Thank You Carlos!! ). 😊

I appreciated Matthew's prompt response and excellent communication and customer service. I didn't have to wait days for a response. He simply looked it up and saw the mistake that was made and corrected it immediately! Greatest experience I've probably ever had concerning a mistake/error on any company I've used before!!

Joanne, the rep, was very helpful and explained the steps very well. She was also patient and took the time to listen

I reached out because I had issues with my device (the red-light setting wasn't working). Matthew was super friendly and responsive. He was able to get a new device shipped to me with no additional cost. Great customer service!

Joanne has been instrumental in my experience with your company. I sent her a text on how to use the product and she advised me that I was missing two serums that I really need. I have I just ordered them and they were on discount. Kudos to HR for hiring Joanne! This girl needs a promotion!!

Nice consultant Bern
Gave me good information
Can’t wait to receive product

Bern was awesome explaining the entire process. Keeping fingers crossed.

Fast response from Stephen from Customer service! And it was on a Sunday during Labor day weekend. Contacting customer service was easy! Stephan was very nice to deal with.

BUYER BEWARE!

The light therapy device does not have the specifications to actually do what it claims to do. It’s basically a red light that vibrates without the correct specs of a REAL Red Light Therapy Tool. The microneedling kits come with only 2 sterile heads but 6 bottles of serum. Four of those bottles are useless without the matching number of sterile heads. PLEASE READ THEIR “100 Day” guarantee! It covers basically nothing, and there are restocking fees, only partial refunds on eligible tools, plus shipping costs to return any eligible item. Oh, and they will deduct the cost of the “free gifts” they sent with your order and charge you for them. I ordered the wrong thing and immediately (within 5 minutes or less) cancelled the order and explained I’d ordered the wrong thing. Customer Service said no problem, a refund would be issued. It took over a month and several emails to get my refund. The day I finally opened a dispute with my credit card company, I had my refund. This company is deceptive, pure and simple. I take full responsibility for not fully reading their return policy. If I had, I would have never ordered from them. Lesson learned.

The company dealt with my concern right away. I’m very happy with their prompt service.
Shelley Fox