Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

The same issue happened with me closing an account due to a customer request, and then we will send a check, although the agreement gives an ACH option, but they say only a paper check. I... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Novel Bank has customer support that helped me and answered any and every question I had. Really can’t give any criticism to their team. I would recommend Novel Bank as your primary for any e-commer... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Common thiefs, and they liked to prey on the hardworking foreign men especially. Luring them into depositing all their savings into their scam novel US bank… after that, they closed the accounts a... Se mer

Betygsatt 5 av 5 stjärnor

I've been using Novel for almost a year now and their service is quite exemplary. I had just had an issue with my phone where it was 100% completely useless but it would've been needed to unlock the 2... Se mer

Företaget har svarat

Företagsinformation

Skrivet av företaget

Banking for online businesses


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

185 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Let's unite to bring these thieves to justice!

If you want your money to be stolen, Novel is the bank for you! Anyone who has a problem with Novel, please contact me so that we can take legal action together to get back OUR money - strength in unity!

Here's my story:
A year ago, my Novel account was closed without any explanation, with over $3500 balance.
At the time, it was nearly all the money I had. I sent them several emails before they replied to me 10 days later, coldly informing me that I could only retrieve my money by check and not by bank transfer. I was very surprised because it's an online bank that easily receives transfers but apparently can't send them when it's our money.
I found it strange because ACH/Wire is the best way to get my money back. I even said they could deduct all the associated fees from the transfer, it's not a problem.
But they refused, so I said okay to the check and asked for it to be sent to my home address in France, which is my company's mailing address, listed in the legal documents. But of course, they couldn't send it to France, without giving any explanation.
They said they were looking for a solution and for 3 months they kept telling me the same thing without ever finding a solution. Sometimes they wouldn't reply for a month despite several follow-ups, but I kept looking for a solution.
So, I suggested that the check be sent to the company that manages my company's address (registered agents), I provided all the information, signed documents, and assurances that I trust them and it's my responsibility if the check is lost, and then no response for a month.
I followed up several times again and was told they couldn't send it to that address because it doesn't match the American address of my company. They even asked me to change my company's domiciliation address, I had never seen anything like it!
When I said it was absurd, I was assured that they would find a solution and get back to me.
It's been 9 months now and I haven't heard anything, no one has ever contacted me again. So, they did indeed steal my money!
I've seen that many other people are in a similar situation, that's why I suggest we unite!

13 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy to Operate and Secure

I started using Novel this year and find it very secure and easy to operate. The Dashboard looks promising to me, my PayPal got connected easily, and adding checks to the Account is another best option that I can say. So far, it is going well for me.

21 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional Financial Services!

I’ve been using TryNovel for managing my business finances, and I’m thoroughly impressed. Their services are quick, efficient, and reliable. The user-friendly dashboard makes everything easy to navigate, and their virtual cards have been a game-changer. I appreciate the seamless experience and the peace of mind that comes with it.
Keep up the great work, TryNovel! 👏

18 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Recommended!

After hiring Novel for our business, our profits soared and our financial strategies became increased rapidly. They are quite reliable and solve all rhe financial queries within a short time. Recommended!

18 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Invalid account closure

My account was deactivated without notice, I contacted novel support they said I requested to close the account and that's not true, I told them I didn't requested this action, no one helped n i was told they will sendva check. Thank God I never went all in because they would of shut me out of millions of dollars.

11 april 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Fraudulent Bank

Scammed my money. I have been waiting since June 2023 for checks that I cannot receive. Over $30K and their only responses is that they have not received a response.

The customer service is poor and rude. I asked for my money and they responded that they don't need it because they have larger accounts than mine. That's just horrible yet, I still don't have my money

31 maj 2023
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer