After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... Se mer
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I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... Se mer
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This is an excellent program IF you commit yourself to it. The first couple of weeks can be a bit hard and as you adjust you need to make sure you get the routine of the shakes every 4 hours fixed in... Se mer
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Företagsinformation
Om Habitual
Skrivet av företaget
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Kontaktuppgifter
25 Eccleston Pl, London, SW1W 9NF, London, Storbritannien
- hello@tryhabitual.com
- tryhabitual.com
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sachets with best before date falling mid July. I only just received the order.
I have ordered a months worth of meal replacements. The banana porridge, cappuccino shake, strawberry shake and chocolate shake.
All of the boxes of the strawberry and chocolate shakes have a best before date which falls during the month of my diet. Why I am I being sent expensive sachets half of which, of these flavours will be out of date midway through my month.
Please send me some replacements which are in date
25 juni 2026
Svar från Habitual
Hi The Kirkbride family,
We're sorry to hear about your experience and completely understand your concerns about your order.
We've reached out to you directly to gather more information so we can investigate what happened. Once we have the details, we'll work with our fulfilment team to put this right as quickly as possible.
Thank you for bringing this to our attention. We're committed to resolving this for you and really appreciate the opportunity to make things right.
Best,
The Habitual Team
I bought the taster box so I could try…
I bought the taster box so I could try the different products to see which ones I liked. Good value and speedy delivery. Purchased for days I do not feel like eating due to illness, however 4 of the meals had a really short expiry date ( a few weeks ) so because of this I wouldn't purchase again
25 juni 2026
Svar från Habitual
Hi Janet,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
We've reached out to you directly to gather a little more information so we can investigate what happened. Once we have the details, we'll work with our fulfilment team to put this right as quickly as possible.
Thank you for bringing this to our attention. We're committed to resolving this for you and appreciate the opportunity to make things right.
Best,
The Habitual Team
I used Habitual for 3 months while on a…
I used Habitual for 3 months while on a NHS diabetic diet, not only did I lose weight but more importantly my blood sugar dropped out of the diabetic range, whilst the choices may be limited against other companies, it works and that is good enough for me, stick with your plan and you will reap the success that Habitual gives.
25 juni 2026
Svar från Habitual
Hi Mr Graham
Thank you for sharing your experience. We’re really pleased to hear about your weight loss and, most importantly, the improvement in your blood sugar levels.
We really appreciate your support and wish you continued success on your journey. 😊
Best,
The Habitual Team
Svar från Habitual
Hi Nicola,
Thank you for taking the time to share your feedback. We're delighted to hear that you found the programme easy to follow and that it's helped you with your weight loss journey.
Best,
The Habitual Team
Missing order
My order went missing. I contacted Habitual and Rebecca posted a replacement straight away. Very impressed with the response time and no quibble service. Shakes and porridge are great too. I’ve lost a stone and half in under 4 weeks. Thanks again Rebecca.
8 juni 2026
Omdöme utan inbjudan
Svar från Habitual
Hi Crooney,
Thank you so much for your kind review!
We're sorry to hear your original order went missing, but we're glad we were able to get a replacement sent out quickly and make things right for you.
It's also fantastic to hear how much you're enjoying the shakes and porridge, and congratulations on your progress so far—that's an incredible achievement in under four weeks!
Thank you for choosing Habitual and for taking the time to share your experience. We're delighted to be part of your journey and look forward to supporting you every step of the way.
Best,
The Habitual Team
Fast delivery and great porridge
Good choice of shakes, porridge is v good and delivery was excellent
28 maj 2026
Svar från Habitual
Hi Debbie,
Thank you for taking the time to leave us a review!
We're so pleased to hear you're enjoying the variety of shakes and that the porridge has been a hit. It's also great to know your delivery experience was excellent.
We really appreciate your feedback and look forward to continuing to support you on your journey.
Best,
The Habitual Team
Great customer service
Great products. Have lost 7lbs the first week. Had a small issue with my order and Rebecca went above and beyond to ensure it was sorted. Perfect customer service.
28 maj 2026
Omdöme utan inbjudan
Svar från Habitual
Hi Sam,
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you've had such a positive start and are pleased with your progress so far. It's also wonderful to know that Rebecca was able to help resolve the issue with your order and provide the level of service we strive for.
We'll be sure to pass your kind words on to her – she'll be thrilled to hear them.
Thank you again for your support, and we wish you continued success on your journey!
Best,
The Habitual Team
I had an issue with my App and sent an…
I had an issue with my App and sent an email to see if someone could help me.
Rebecca was absolutely brilliant and got back to me really quickly. She was incredibly helpful and helped me solve the issue.
Excellent Customer Service ☺️
Thank you so much Rebecca.
28 maj 2026
Omdöme utan inbjudan
Svar från Habitual
Hi Lisa,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that Rebecca was able to assist you quickly and help resolve the issue with your app. We’ll be sure to pass your kind feedback on to her.
Thank you again for your support and for choosing us. 😊
Best,
The Habitual Team
when i first started this journey they…
when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
20 maj 2026
Svar från Habitual
Hi Gerald,
Thank you so much for your lovely review 😊
We’re so pleased to hear that you had a great experience when starting your journey with us, and that you’re still enjoying using the app and receiving your sachets quickly when needed.
It’s great that you’ve found an approach that works for you long term, and we’re really happy to continue supporting you along the way.
Best,
The Habitual Team
Svar från Habitual
Hi Gillian,
Thanks so much for your review! We're really pleased to hear you've had a great experience with both our service and products. We appreciate your support and are glad to be part of your journey.
Best,
The Habitual Team
Sorting out an mis-delivery. All’s well that ends well.
My order was delivered to the wrong address by Parcelforce. Rebecca took charge and sorted it out quickly and efficiently. She stayed in touch with me throughout ensured that new supplies were delivered within short order. Thanks Rebecca!
21 maj 2026
Omdöme utan inbjudan
Svar från Habitual
Hi Peter,
Thank you so much for taking the time to share your experience.
We’re very sorry to hear there was an issue with your delivery, but we’re pleased Rebecca was able to step in and resolve things quickly for you. We’ll be sure to pass your kind feedback on to her!
Thank you again for your patience and support!
Best,
The Habitual Team
Excellent customer service
Excellent customer service from Habitual. My parcel was unfortunately returned by Royal Mail, but the team resolved the issue quickly and arranged a re-delivery without any hassle.
Rebecca was especially helpful throughout the process — responsive, professional and kind. Really appreciated the support and communication. Thank you again!
14 maj 2026
Omdöme utan inbjudan
Svar från Habitual
Hi Sanni,
Thank you so much for your kind review and for taking the time to share your experience.
We’re really sorry again for the issue with the delivery, but I’m so pleased we were able to get everything resolved quickly for you. I’ll also be sure to pass your lovely feedback on to Rebecca — she’ll really appreciate it.
Thanks again for your patience and support, and we hope you continue to enjoy your experience with Habitual!
Best,
The Habitual Team
Trustworthy
I have lost weight and feel I can trust this provider
Rebecca of customer service team is very helpful
11 maj 2026
Omdöme utan inbjudan
Svar från Habitual
Hi Gillian,
Thank you very much for your kind review. We’re so pleased to hear that you’ve had a positive experience and are happy with your progress so far.
Best,
The Habitual Team
Svar från Habitual
Hi Gavin,
Thank you for your review! We’re so pleased to hear your order arrived quickly — especially over the bank holiday weekend. We really appreciate your support and hope you enjoy everything!
Best,
The Habitual Team
Arrived very quick
Arrived very quick. I love the flavours and especially love the banana porridge. Keeps me full for a long time. Its helping me lose weight quickly too.
29 april 2026
Svar från Habitual
Hi Michelle,
Thanks so much for your lovely review — we really appreciate it!
We’re so glad to hear your order arrived quickly and that you’re enjoying the flavours, especially the banana porridge — great choice! It’s fantastic to know it’s keeping you full and supporting your progress too.
Best,
The Habitual Team
Svar från Habitual
Hi John,
We’re really sorry to hear this — that’s not the experience we want for our members. We’ve reached out to you by email so we can better understand what’s gone wrong and get this sorted for you as quickly as possible.
Thanks for flagging this with us, and we hope to resolve it soon.
Best,
The Habitual Team
Excellent product that really and…
Excellent product that really and actually works and tastes nice . I would recommend habitual shake products to everyone
29 april 2026
Svar från Habitual
Hi there,
Thank you so much for your lovely review — we really appreciate it! It’s great to hear you’re enjoying the taste and finding the products effective too.
Thanks for recommending us, it means a lot! 😊
Best,
The Habitual Team
Great to deal with
Great to deal with, fast send out of products with a good courier, and the products are as good as ever, flavoursome, easy to use.
29 april 2026
Svar från Habitual
Hi Linda,
Thanks so much for the kind words — we really appreciate you taking the time to share your experience. It’s great to hear you’re happy with the delivery, the products, and the flavours too!
We’re glad everything’s been easy to use and running smoothly for you. Thanks again for your support. 😊
Best,
The Habitual Team
Love the products
Love the products. Great delivery and customer service. Some products were out of stock, so not able to order those. I would love it if you would start making the Spicy Carrot Soup again please!!
7 april 2026
Svar från Habitual
Hi Kay,
Thank you for your lovely feedback—we’re so glad you’re enjoying the products and had a good experience with delivery and customer service.
We appreciate your patience with items being out of stock and understand how frustrating that can be.
Thanks again for your support.
Best,
The Habitual Team
Still nit arrived!!!!
7 april 2026
Svar från Habitual
Hi Donna,
We’re very sorry to hear that your order hasn’t arrived. Our team has contacted you via email to look into this further and help resolve the issue as quickly as possible.
Best,
The Habitual Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.