Il lip plumper sono soldi buttati via, arriva un prodotto diverso dalla descrizione, che non funziona minimamente. Spero altri non facciano il mio stesso errore, non comprerò più da loro.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Totally irresponsible for this company to recommend sleeping while wearing their Bio Collagen Mask. I did so and woke up with massive deep lines in my face. Unless you want a preview of what 80 will l... Se mer
Företaget har svarat
Regular use of this mask has made a huge difference. The bio collagen soothes inflamed areas and prevents new breakouts. My skin has never looked better
I placed an order almost a month ago still have not received it. They claim it’s in customs, if it’s going to take that long I’m not putting anything on my face that’s been in some hot warehouse you’r... Se mer
Företagsinformation
Skrivet av företaget
CocoBeauty is a premium beauty company dedicated to revolutionizing the way you experience beauty. Our passion lies in offering the finest quality products, meticulously curated to meet the diverse needs and preferences of our customers. From skincare and makeup to haircare and wellness, CocoBeauty is your ultimate destination for all things beauty.
Kontaktuppgifter
2,4
Dålig
42 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love it
This mask has given me youthful looking skin. Ashley provided excellent support and the package arrived on time
17 maj 2024
Svar från TryCocoBeauty
Thank you Grace for this review :)
Using my data without permission
I was surprised to see an empty but claimed Trustpilot profile as the website advertises 4.8 stars on Trustpilot.
I added some masks to my cart but did not check out and was later that day sent text messages and an email from Coco Beauty reminding me to checkout. I didn't share this info with them so can only imagine the Shop.app profile shared it with them when I added to cart, despite not agreeing for them to handle my data or contact me.
I found the exact same mask on Temu as well as several other brands marketing the same product in different packaging, so can't really trust the claims made about this product in particular as the wholesaler does not make them. Overall I feel uncomfortable that the company has used my data in this way.
They also state a 30 day money back guarantee but if you read their T&Cs beauty products are exempt from this and all their products are beauty products.
Edit: really interesting response from the company who have failed to address their misrepresentation of claiming to have a 4.8 star TrustPilot rating whilst having 0 reviews. Even with the fake reviews they have added since my initial review they are only up to 3.8.
My profile does not have my full name because I am careful about where I share my personal data, but I am verified on TP which means I have submitted photo ID to prove I am a real consumer. I feel need to be warned about or commended. Having multiple 1 star reviews (as well as other 5 star reviews) is not a 'red flag' it just means I make sure that I leave warnings about scam companies I engage with to protect future buyers- your welcome! My review was the first review on this business' page and in the 24 hours since posting they have created multiple 5 star reviews all from new accounts in order to counteract their rating. How suspicious!
They also admit that they have sent me a text message despite me never agreeing to them holding my data- a clear GDPR concern.
There is nothing misleading about my review, shop at your own caution. The same masks are available on Temu much cheaper, you can see from the photos that they are the same product, but haven't copied photos from the coco beauty store. It is common for brands to purchase wholesale items and put their own branding on them and do their own photos, which seems to be the case here. There are no legitimate reviews for this company, only TikTok adverts.
They have even agreed with me in their reply that beauty products are case by case due to not being able to be returned, and say that there is a 30 day money back guarantee but this is contrary to what is on their page. I would recommend any buyer to use a credit card for buyer protection when engaging with this company.
11 juni 2024
Omdöme utan inbjudan
Svar från TryCocoBeauty
Hello, we see that your account is filled with 1 star reviews to multiple companies. Also, this profile is not a customer of us (and they are called customer so that is a red flag for every review they have left on trustpilot). We believe this review is misleading
in my points that we will state below:
1- We don't use your data without permission. Since you added to cart and are a Shop.app customer, Shop.app sends us your data in order to contact you about your interaction with us. Since you added to cart, you receive SMS or email in order to remind you about your cart because you didn't complete your purchase. Maybe something happened on our site, or you were waiting for discounts or anything else, we don't know, but we contact you to make sure you can purchase from us if you want to
2- Our masks you don't find them on Temu, we produce our masks ourselves and have our own packaging. If a multi-billion company is allowing sellers to copy images/videos and use them to sell their sellers products, we cannot do much about it because we are a small business and Temu is a multi-billion dollar company in China which does many bad things.
3- We do have a 30 day money back guarantee, even on beauty products. However, specially on beauty, everything is case to case because opened beauty products cannot be returned. Any customer that has a bad experience with our products can claim the 30 day money back guarantee just by contacting us.
Regards.
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