Desi was absolutely amazing sorting out my gift voucher and checking availability for me. Even booked the restaurant of my choice for me. What a fantastic service 😊
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
An amazing experience! The place was easy to find and super cute. All the staff were fun, kind and most generous. The flight of champagnes were excellent, along with the charcuterie board... Se mer
A delayed COVID present was finally booked by me - a lunch at the Shard, London. All was well until somebody turned up the heat. Yep - we had booked on the hottest day of the year (ever!) and, being... Se mer
The lockdown was an opportunity for me to reflect on life and I made the most drastic decision of my life….no more designer shoes!! Instead, I am putting the thousand of pounds of my shoe fund towards... Se mer
Företagsinformation
Informationen kommer från olika externa källor
The world's most extraordinary experiences, for those who collect memories, not things. Browse our unique collection & find a gift that says: "I get you."
Kontaktuppgifter
Drummond Road, SE16 4DG, Storbritannien
- trulyexperiences.com
4,9
Utmärkt
628 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fabulous New York weekend…
Truly organised a long New York weekend for us. We had won this as a charity auction prize and expected lacklustre execution... How wrong we were - they picked a great, well appointed and centrally located hotel (The Iroquois), organised a private tour of the Metropolitan Museum with a genuine professor of Art History and sent us off to a great New American 5 course dining experience at Gramercy Tavern. Our timing requests were promptly accommodated as well. Great experience indeed!
24 oktober 2022
Omdöme utan inbjudan
Ellen was great
Ellen was great. Very helpful and prompt with her communication.
My only gripe was that the voucher was ambiguous to the fact that the experiences had different price points.
We ended up having to 'top up' our voucher so that we could actually make use of it as none of the experiences available had the monetary value of the gift amount sold to our friends
24 oktober 2022
Omdöme utan inbjudan
Jian has been super helpful and really…
Jian has been super helpful and really responsive!
12 oktober 2022
Omdöme utan inbjudan
Ellen is a star!
Ellen has been very helpful in making changes to an original voucher experience, her responses are always very fast and she delivers on her promises. I had never used Truely myself before receiving as a gift however I look forward to using them again soon. Thanks again Ellen for going the extra mile it is appreciated
11 oktober 2022
Omdöme utan inbjudan
Just want to say how good Truly are …
Just want to say how good Truly Experiences have been and Ellen in particular to accommodating our request
Ellen went beyond expectations and was so helpful
All the team have been great thank you
7 oktober 2022
Omdöme utan inbjudan
Very pleased with the help Vanessa gave…
Very pleased with the help Vanessa gave me sorting out dates for my experience. Quick and informative responses to my e.mails
6 oktober 2022
Omdöme utan inbjudan
Very good
Found their customer service to be very good. Vanessa communicated well throughout.
28 september 2022
Omdöme utan inbjudan
Truly Experience, giving fabulous experience
Maria was super helpful sorting out my vouchers which I had got all muddled about after COVID. Super organised, informative and friendly. and very communicative.
26 juli 2022
Omdöme utan inbjudan
Ellen provided excellent service while…
Ellen provided excellent service while making our booking - thank you very much
21 september 2022
Omdöme utan inbjudan
Excellent service (especially from…
Excellent service (especially from Ellen) thank you for sorting out our experience, we are really pleased we could get the date and time we wanted given it was shorter notice than would usually ask for.
16 september 2022
Omdöme utan inbjudan
I can honestly say this is the very…
I can honestly say this is the very best customer service I have ever received from business on the internet.
Vanessa, my concierge went above and beyond to coordinate two bookings with with different companies so our table of two became a table of four.
She kept me informed and up to speed every step of the way.
In my opinion customer service as it should be.
Vanessa is a credit to herself and a valuable asset to the company.
All we have to do now is enjoy the day in October.
Thank you again one and all.
I will of course review the actual experience when I have experienced it. !!
15 september 2022
Omdöme utan inbjudan
Dreadful, non-existent Customer service
Dreadful. You cannot call a person, the Chatbod just keeps saying no one available,no response to emails. I just cannot get through to anyone!
14 september 2022
Omdöme utan inbjudan
Svar från Truly Experiences
Hi Jan,
On behalf of everyone at Truly, I would like to apologize for the trouble you had experienced with us recently.
Due to the pandemic, the hospitality industry is currently going through very tough times. This is has caused a lot of changes to our company - one of the that was sacrificing our phone service. We understand this results in a lower level of service than you would expect from us. At the moment, sending an email to concierge@trulyexperiences.com is really the quickest way to get your issues resolved.
To prevent such errors in the future, we are going to implement additional precautions to improve our service. I have already reached out to you last week and if there is anything else that I can do for you, please inform me.
I want to thank you personally for sending your feedback and enlightening us about flaws in our system. I would like to apologize once more and hope to have you as a customer for many years to come.
Best wishes,
Maria-Teodora
No guarantee ! Unreliable ! Don't bother.
I bought the whiskey experience for my partner. Upon claiming today, i was told they weren't taking place any more!! This cost hundreds of pounds. My partner turns 40 - i know gave nothing booked!
13 september 2022
Omdöme utan inbjudan
Svar från Truly Experiences
Hello,
Please accept my apologies for the poor service that you received from us recently.
We agree with you that it was totally not acceptable - sadly, the last 2 years had a huge impact on the hospitality industry. Just in the last 2 weeks, 2 of our partners closed down permanently and many more are struggling with staff shortages.
We understand that the experience was a birthday gift for your partner and we are very sorry - we would like to apologize for the fact that you couldn't get your request fulfilled. We're trying to be as flexible as possible - that's why we have introduced our Truly gift cards. Since 1st of December 2021 they have no expiry date so can be used at any time on any of our experiences.
I can't seem to locate your email, can you please email maria-teodora.parmakova@trulyexperiences.com (my personal email) referring to your review and I will try my best to assist you.
I look forward to your reply.
Best wishes,
Maria-Teodora
Budapest weekend
An excellent weekend which exceeded our expectations. Ellen in the office gave an exceptional level of service
9 september 2022
Omdöme utan inbjudan
Vanessa was amazing accommodating and…
Vanessa was amazing accommodating and super friendly. Her professionalism was truly appreciated in our situation. Thank you Vanessa
12 september 2022
Omdöme utan inbjudan
Excellent customer service!!
Excellent customer service!!! Ellen from the truly concierge team went above and beyond to sort out a 1st wedding anniversary treat for me and my husband. She was extremely efficient from the offset and made the whole booking process very easy. Would highly recommend 😊
4 september 2022
Omdöme utan inbjudan
Excellent service
Excellent service. We had to change a booking at short notice and it was dealt with very quickly. Very speedy and personal response. Thank you.
3 september 2022
Omdöme utan inbjudan
Really great service
Really great service arranging a break with Truly Experiences - Vanessa in the office in particular bent over backwards to get everything sorted in spite of us having to delay due to covid and then make changes to dates and locations. Thanks so much!
25 augusti 2022
Omdöme utan inbjudan
Excellent
Ellen went above and beyond to help me sort out an issue I had with my voucher for the Shard. Really great customer service.
23 augusti 2022
Omdöme utan inbjudan
Excellent - Royal Mews Gallery + Quilon Michelin Star lunch
We did the Royal Mews Gallery + Michelin star 5 course taster at Quilon experience.
Buying the experience was easy. Booking up a date and receiving the tickets was easy. All the arrangements worked out exactly as expected. When we arrived for lunch the restaurant were expecting us and knew what we had booked.
The gallery was great, really interesting.
The restaurant tasting menu was really good, very high quality, and the service was excellent.
22 augusti 2022
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.