Truebluegoods Omdömen 

Still waiting for parcel tracking info 30 days after purchase: emailed multiple times and refused a refund, claiming it’s been processed and promised tracking, still nothing. Emails are repeatedly the same response, ? Automated computer response. No one to call and speak to. True Blue Goods is an international scam, happy to take your money and fail to produce the product.

Do not buy from this company. They are selling fake product that does not match their advertising or their descriptions on the website.

My collar took 3 weeks to arrive and it came from China in cheap packaging.
The app you download is not the same app they have on all their advertised marketing. Its a cheap Chinese app and the map is not whats advertised

The collar is 45cm long not 65cm as advertised so does not fit my dog. You can take the GPS box off the collar and put it on your own collar but it needs to be a thin collar to fit the GPS + I paid $99 for a GPS with collar that "fits all sizes". This is not the case.

Also, they advertise this collar as being able to set Virtual Boundary fencing (which is the only reason I purchased this) as I live on acreage and want to keep my dog in around the property. It has no function to set a boundary fence as advertised AND as they keep telling people on the Facebook ads where people specifically ask them about this and they are STILL telling people that they can set a boundary fence.

They also clearly state on the website that its a full money back guarantee. I asked for a refund.
The response I got from them was simply telling me the "current version" they have, that has been sent to me does not have Boundary fencing and they are sorry it does not fit my dog. They offered a $20 refund "in good faith" I have told them I want a full refund and have followed up multiple times with no response.

If this "current" version does not match what they are advertising at all. How can they get away with taking people' money and not refunding them the full amount as they advertise on their site.

I am going to continue posting reviews because peple need to know that they will not get the product advertised.

Hello Julie,

Thank you for your reply, and we appreciate you sharing your concerns.

We'd like to clarify that the collar you received is the current version that we supply to all of our customers. At this time, we do not offer a larger 65 cm collar, and the current version does not include the boundary setting feature shown in some earlier promotional materials.

We sincerely apologise if this wasn't what you were expecting.

Rather than having you go through the hassle of returning the products, we'd love for you to keep them and give them a chance. Many of our customers have found the real-time GPS tracking to be a valuable feature, and if you find they're not the right fit for your needs, you may also wish to pass them on to a friend or family member who could benefit from them.

As a gesture of goodwill, we'd be happy to offer you a $20 partial refund, along with store credit that you can use towards a future purchase.

Please let us know if you'd like to proceed with this option.

Kind regards,
Paula | True Blue Goods Customer Support

Do not buy from this company, it is a scam! I wish the current reviews were available before I made my purchase. They have falsely created high ratings form Trustpilot on their website.
I never received my order.
I have researched the company & it appears to be a shell company based in Hong Kong but registered in Wyoming USA. The company is DEFINITELY not Australian & doesn't have a physical location or contact number in Australia. I have contacted the company via email multiple times with no resolution. My order appears to have 2 seperate tracking companies & numbers and neither is correct. I have reported the company to Facebook & PayPal in the hope that others won't fall victim to this scam.

The item took almost 5 weeks to be delivered. They say that they are an Aussie company which they are not.
The collars are not 65cm like its stated on the ad they 35cm. You cant set up a boundary fence in the app. They are not waterproof.
They battery operated not chargeable.
I would not waste your money on buying this product. You cant get a refund like it says on there website.

This company seems to be using fake awards and reviews, including a fake 5* TrustPilot badge, and a 2025 innovative dog collar award. The only trust pilot review I’ve found, gave them 1*. Their Facebook page has been wiped and then later removed. I have never received my purchases, with my order still showing as “awaiting fulfilment” despite me trying to reach out to the company multiple times with no success. I do not believe the company is Australian based as being claimed on facebook ads, and the website, due to no phone number, or addresses listed for them online. I am unsure how they have been able to operate through Shopify.

Company is highly untruthful. The website has 400+ fake five-star reviews. 10 reviews from the same day (04/05/26), and all the rest are “Great” posted 01/01/23.

Company states it has a 120 day satisfaction guarantee, full refund, no questions asked. They are refusing to refund me as I feel the item is misrepresented.

Company states they have a 5* TrustPilot rating. They have no rating.

Company refuses to provide an Australian shopfront address (as per Shopify policy). Their contact number is an overseas number.

I believe this site is a scam.