no reply from customer service fruits came with rot + slight mold interior of all the 3 custard apple i had ordered were browned
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The Cacao pod was superb and so much larger than expected. It arrived very fresh and well packaged
5 star experience! I met Hayden and his company at Hackney Market as I was searching for Black owned vendors for a corporate event for Black History Month. Hayden and his team were incredibly comm... Se mer
Företaget har svarat
Huge fan of Tropical box healthy fruit at decent prices at the very best quality to your door. Never been unhappy with an order always on time and enough variety to never get bored. Sustainable and s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover the Taste of the Tropics – Delivered to Your Door At TropicalBox, we bring the sunshine straight to your home with premium exotic fruits sourced from the world’s most vibrant farms. From creamy dragon fruit and juicy mangoes to zesty passionfruit and fragrant lychees, every box is bursting with colour, flavour, and freshness. We carefully hand-select each fruit at peak ripeness, ensuring you enjoy the very best nature has to offer. Our fruits are air-shipped for maximum freshness, so you can experience the taste of the tropics without stepping on a plane. Whether you’re a foodie looking to explore new flavours, a health-conscious eater seeking nutrient-rich treats, or simply someone who loves a little luxury, TropicalBox makes it easy to enjoy exotic fruit all year round. Our flexible delivery options mean you can order a one-off treat or set up a subscription for a regular dose of tropical goodness. We also offer curated seasonal boxes, perfect for gifting or brightening up your week. With TropicalBox, it’s not just fruit – it’s a taste adventure. Fresh, vibrant, and unforgettable. Let us deliver your slice of paradise.
Kontaktuppgifter
Containerville, 1 Emma St, unit 84, E2 9FP, London, Storbritannien
- 02071738363
- contactus@tropicalbox.co.uk
- tropicalbox.co.uk
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Wouldn’t recommend ordering or ordering again
no reply from customer service
fruits came with rot + slight mold
interior of all the 3 custard apple i had ordered were browned
8 april 2026
Cacao pod
The Cacao pod was superb and so much larger than expected.
It arrived very fresh and well packaged
2 april 2026
My experience with Tropifruit was less…
My experience with Tropifruit was less than ideal. Initially, I was thrilled with my first order as the fruit was tasty, prompting me to purchase another box. Unfortunately, the second delivery wasn't as satisfying because half of the contents were spoiled. When I reached out to the company to talk about the issue, they requested photos. Who holds on to spoiled fruit? It was already disposed of.
26 januari 2026
Omdöme utan inbjudan
Guinip happy
Order came really fast and product was great quality I kept buying more.
27 augusti 2025
Svar från Tropical Box
Thank you so much for the love! 💚 We’re so glad the guinips made you happy it’s one of our tropical favourites too! Fast delivery + juicy freshness = always our goal.
We’ll keep the fruit vibes flowing for your next box!
Team TropicalBox
My experience was brilliant and the…
My experience was brilliant and the Sour Sop tasted amazing
9 maj 2025
Svar från Tropical Box
Hi Trevor,
We’re so happy to hear you had a brilliant experience,and even happier that you loved the soursop! It’s such a special fruit, and when it hits just right… pure tropical magic 🍈✨
Thanks for the lovely review and for letting us be part of your fruit adventure. Hope to delight you again soon!
Warmest wishes,
The TropicalBox Team
Perishable goods delayed in transit
The package contains perishable goods, but it wasn't delivered on Friday even though I was home all day. I had an email from Evri saying they would try again on Monday.
24 april 2025
Svar från Tropical Box
Hi Paul,
Thank you so much for your feedback, and we’re truly sorry your box didn’t arrive on Friday as planned. We completely understand how frustrating it is, especially with perishable goods and when you’ve been home waiting.
We work with a third-party delivery service (Evri) to get our tropical treats to you, and unfortunately, delays can occasionally happen outside of our control. That said, we take full responsibility for your experience and are actively working with our couriers to reduce issues like this.
We appreciate your support and hope to bring you the full TropicalBox experience very soon.
Warm wishes,
The TropicalBox Team
Didnt send what i paid for
It states that the coco box inclues 4 fresh coconuts and you only sent me one. In what world would someone pay 25 pound for one coconut? Ive used these fruit companys plenty of times and this is the first one to mess up an order so badly.
22 mars 2025
Svar från Tropical Box
Hi Luke,
We’re really sorry to hear about this, thank you for flagging it. The Coco Box is meant to include 4 fresh coconuts, so receiving just one is definitely not right, and we understand how disappointing that must be.
If you haven’t already, please email a photo of what you received to contactus@tropicalbox.co.uk within 48 hours of delivery. This helps us investigate and sort things quickly, whether that’s a refund, replacement, or another solution that works for you.
This isn’t the kind of experience we aim to provide, and we’d love the chance to make it right. Thanks again for your honest feedback.
Warm wishes,
The TropicalBox Team
Delivery a little tardy which is…
Delivery a little tardy which is probably why the snakeskin fruit had gone over as had the mangosteen.
Well, I have just received a reply to my review- 6 months later- which rather proves my point.
22 februari 2025
Svar från Tropical Box
Hi David,
Thanks for your honest feedback, and we’re really sorry to hear that a few of your fruits weren’t at their best on arrival. Snakeskin fruit and mangosteen are among the most delicate we ship, and unfortunately, even a slight delivery delay can tip them over.
We’d love to make this right for you. If you’re able to send a photo to contactus@tropicalbox.co.uk within 48 hours of delivery, we can sort a refund or replacement straight away.
Your tropical experience should be vibrant and delicious from start to finish, and we appreciate you giving us a try!
Warm wishes,
The TropicalBox Team
Hi David,
You’re absolutely right—and we hold our hands up on the late reply. We’ve recently been working through our review backlog more thoroughly, and while that’s no excuse, we do want to acknowledge your experience properly.
The delivery delay and fruit spoilage were absolutely not up to our standard, and we’re sorry it wasn’t addressed in a timely way. If you’re still open to it, we’d love the chance to make things right—even retroactively. Please feel free to reach out to us at contactus@tropicalbox.co.uk.
Thank you again for your honesty—it helps us do better.
Warm regards,
The TropicalBox Team
Svar från Tropical Box
Hi Collin,
Thank you so much for the kind words! We’re thrilled to hear you enjoyed your fruit and that everything arrived fresh and delicious.
We work hard to bring the tropics to your doorstep, so it means the world to know it’s hitting the mark. Can’t wait to send more exotic goodness your way soon!
With tropical thanks,
The TropicalBox Team
I was very disappointed in my soursop
I was very disappointed in my soursop, it arrived rotten to the core, after opening it the next day, we found the whole fruit was brown and rotten and had to thrown away, will never buy from this company again !!!
8 februari 2025
Svar från Tropical Box
Hi Jackie,
We’re truly sorry to hear your soursop arrived in such poor condition, that’s not the TropicalBox experience we stand for, and we completely understand your disappointment.
Soursop is incredibly delicate and sometimes ripens unpredictably in transit, but we know that doesn’t excuse receiving a fruit you had to throw away. If you’re willing, we’d really appreciate a quick photo emailed to contactus@tropicalbox.co.uk within 48 hours of delivery. Even after the fact, it helps us review what went wrong and make improvements.
We’re gutted to have let you down and hope you might give us a chance to make this right one day.
Warm regards,
The TropicalBox Team
Svar från Tropical Box
Hi Andrew,
So glad to hear everything arrived in great shape and that you liked the box! We hope you had fun discovering all the tropical treats inside.
Thanks for the support, and we’d love to deliver some more sunshine your way soon!
Warmest wishes,
The TropicalBox Team
The soursop I ordered had a mushy black…
The soursop I ordered had a mushy black circular indent on the side . Like a some point it has been damaged and had then rotted on the damaged area . Was expecting no issues due to price of the fruit but am slightly disappointed on the condition it arrived in . The packaging it arrived in was not damaged in any way so leads me to believe the damage to the fruit was done before it was sent out for delivery.
23 januari 2025
Svar från Tropical Box
Hi Ben,
Thank you for taking the time to share this and we’re really sorry your soursop arrived in disappointing condition. From what you’ve described, it sounds like the fruit may have been damaged before shipping, which is incredibly frustrating, especially given the premium nature of the product.
Our team hand-checks each fruit before packing, but clearly this one slipped through and that’s not the standard we promise. If you haven’t already, please send a photo to contactus@tropicalbox.co.uk within 48 hours of delivery so we can make this right for you.
We truly appreciate your honest feedback it helps us improve and ensure a better experience next time.
Warm wishes,
The TropicalBox Team
Very nice juices tasted great throughly…
Very nice juices tasted great throughly enjoyed by the family.
Would have liked a smoother delivery
18 december 2024
Svar från Tropical Box
Hi Shari,
Thanks so much for the lovely feedback! We’re thrilled the juices were a hit with the whole family! Nothing beats sharing tropical flavour together.
We’re sorry to hear the delivery wasn’t as smooth as it should’ve been. We’re always working with our courier partners to improve the experience and really appreciate you highlighting it.
Hope to delight you all again very soon!
Warm wishes,
The TropicalBox Team
Unripe fruit was sent to me
Unripe fruit was sent to me. I contacted your customer service no response poor service.
10 december 2024
Svar från Tropical Box
Hi Lanre,
We’re really sorry to hear about your experience, both with the unripe fruit and the lack of response from our team. That’s not the level of service we aim to deliver, and we completely understand your frustration.
Some tropical fruits do need a bit of ripening at home, but if yours never reached that point or arrived inedible, that’s on us and we want to put it right. Please feel free to resend your message to contactus@tropicalbox.co.uk (and include any photos if possible). We’re actively reviewing what may have gone wrong with our response time too.
We truly value your feedback and hope we can restore your confidence in us.
Warm regards,
The TropicalBox Team
Have had two orders from them and just…
Have had two orders from them and just ordered third time. First twice fruit was very tasty and I received more than I ordered which was a nice bonus as I liked both fruit (Mangosteens and snake fruit)
11 oktober 2024
Omdöme utan inbjudan
Svar från Tropical Box
Hi Laura,
Thank you so much for your kind words and for coming back for a third round of tropical goodness! We’re over the moon to hear you enjoyed the mangosteens and snake fruit (some of our personal faves too ).
Glad the little bonus extras hit the spot it’s our way of saying thanks for being part of the TropicalBox adventure. Here’s to another delicious delivery heading your way soon!
Tropically yours,
The TropicalBox Team
Box of 24 juices
Ordered a box of 24 juices from the 7 available. All unique and freshly cold pressed. My favourite for sure is Dragon Drops and the good thing is the juices can be done with or without the seeds...(I prefer with seeds and all the good bits) Ordered for collection which was easy to obtain from the instructions and communication with one of the members. Definitely recommend and next time I'll get a box of fruits as they're not commonly seen in a casual supermarket
7 november 2024
Svar från Tropical Box
Hi J Johnson,
Wow! Thank you for such a wonderful review! We’re so glad you loved the juices (Dragon Drops is a firm favourite here too), and it’s great to hear the collection process was smooth and easy.
We’re big believers in giving you the option to enjoy the juices just how you like them seeds and all, with all that tropical goodness packed in. Can’t wait for you to try a fruit box next. There’s a whole world of flavours you won’t find in the supermarket aisle!
Thanks again for the recommendation and for bringing such great energy to your order.
With tropical thanks,
The TropicalBox Team
Amazing prices for the amount of fruit…
Amazing prices for the amount of fruit you receive.. Most definitely be ordering again.
12 november 2024
Svar från Tropical Box
Hi Levi,
Thanks so much for the kind words! We’re thrilled you felt the value matched the flavour packing generous portions of tropical goodness into every box is what we love to do.
Can’t wait to welcome you back for another round, there’s always something new and exotic to discover!
Tropically yours,
The TropicalBox Team
Poor Communication
I am really disappointed with Tropifruit. I ordered a box and it was delicious so I ordered a second box, half of which had gone rotten. I tried to discuss this with the company who asked for photographic evidence. Who keeps rotten fruit? I had already binned it.
16 oktober 2024
Omdöme utan inbjudan
Svar från Tropical Box
Hi Suzanne,
We’re really sorry to hear about your experience with your second box, especially after enjoying the first one so much. That’s a big letdown, and we understand how frustrating it must’ve been to receive spoiled fruit.
We completely get that your instinct was to throw the damaged items away! No one wants that sitting around! Our request for photos within 48 hours of delivery is simply part of our quality assurance process, but we know it can feel like a hassle when you’re just hoping for great fruit and good service.
We truly appreciate your feedback and will take it onboard as we continue improving how we communicate and support our customers. We hope we might earn your trust back in future.
Warm regards,
The TropicalBox Team
Two very nice soursop in the box,great…
Two very nice soursop in the box,great service.Very expensive though
18 september 2024
Svar från Tropical Box
Hi Mrs Williams,
Thank you so much for your kind words,we’re delighted you enjoyed the soursop and had a great experience with our service!
We hear you on the price. Soursop is one of the rarest and most fragile fruits we import, which does make it a bit of a luxury. But we’re always working to offer the best value we can while keeping quality sky-high.
Thanks again for your support we’d love to deliver more tropical treats your way soon!
Warm wishes,
The TropicalBox Team
Really disappointed
Really disappointed! Ordered for a particular fruit, was not advised this was not in stock and sadly received a box of alternates, which were something I could have gone to any supermarket for( and would have cost a lot less). Box was beautifully packaged but sadly style over substance. My order was more of a box of pot luck than what I had specifically ordered and when you pay £6.99 for delivery, I would not expect this.
Advised I should have received an email saying stock was not available and would be refunded, no email of this nature and it would be nice to have had a choice whether to substitute or cancel order. Customer service responses are slow and I am still waiting on a refund. I wouldn't recommend
18 september 2024
Omdöme utan inbjudan
Svar från Tropical Box
Hi Serina,
Thank you for your feedback,though we believe there may have been a mix-up.
At TropicalBox, we never substitute fruit without first contacting the customer for approval, and we don’t send “alternate boxes” unless specifically requested. From what you’ve described, it sounds like your order may have been with another company offering similar products.
If you’re unsure, please email us at contactus@tropicalbox.co.uk with your order number and we’ll be happy to confirm whether the order came from us. We take pride in clear communication and tailored service, and we’d love the chance to clear this up for you.
Warm wishes,
The TropicalBox Team
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