Stat away from this company!!!
Stat away from this company!!!
We have arrived at the “Sol Barbados” at Mallorca and did not get the room we thought we would get. We booked through tripexplorer.website’s bookingsite (booking.mkp10-2.com-hotel.com that is a part of com-hotel.com), which clearly misleeds people. Tripexplorer.website is also a part of Tor Global Travel, S.L.U. and onlinetravel.es. The webpage is trying to look like the hotels official webpage. On the hotels official webpage there is two types of family rooms. One called “family room” which is a 2-bedroom family room and one called “family room with sun terrace” which is a single room-bedroom. On tripexplorer’s webpage you can only book a “family room” and there is no description. Obviously we thought that we would get the 2-bedroom room. Instead we got the small one, with only one little room for all of us. Even though they did not state it in the confirmation e-mail, they say that we got what we booked. After tons of calls where they even admitted that they did not state that we would get the small room and said that there weren’t any 2-bedroomed left at the hotel, they try to make us shut up with a very small refund. We did not accept that and have not heard from them afterwards.
The Call-center is a joke. They just try to keep on talking and they try to avoid answering your questions/arguments. They also just hang up during the conversation. They even said that we should book through the official webpage next time.
We are so disappointed of this treatment!