I had an enquiry about investment admin. There was no email to be found on the website. The 50 ish FAQs and help sheets ( in total randon order) were not relevant. I eventually found a telephone numb... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Finally I can keep my money safe without funding fossil fuels industry. Triodos is truly the greenest bank out there. The online app is a bit less advanced than the top high street banks' but I prefer... Se mer
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I had an issue on payday with my pay packet coming through. I used the message function and received a reply from Paul in 3 minutes. Within half an hour he released my money and explained the re... Se mer
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Excellent bank - easy to use online current and savings accounts. Friendly and helpful customer service who answer the phone without long waiting times. Makes me feel like I'm doing my bit to lookin... Se mer
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Företagsinformation
Skrivet av företaget
Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.
Kontaktuppgifter
Deanery Road, BS1 5AS, Bristol, Storbritannien
- 0330 355 0355
- triodos.co.uk
4,5
Utmärkt
798 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent bank
Triodos are a excellent bank so helpful always there to help but so professional
Thank you
Janette Brewer 😊
30 september 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Janette, thank you for leaving a review. It's great to hear you're enjoying our services! Thanks for supporting sustainable banking. Kind regards, Alex
Supports projects that will protect the…
Supports projects that will protect the planet and refuses to support fossil fuel companies.
29 september 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Tom, thank you for leaving a review. It's great to hear your enthusiasm for sustainable banking! Thanks for being a valued customer. Kind regards, Alex
Congratulations to Triodos bank for…
Congratulations to Triodos bank for repeatedly receiving a King's Award!! I switched to you years ago and have never regretted it! I see the small monthly cost as my investment in supporting a more ethical and sustainable practice, not just in banking, it impacts so many people through your loans and investments. Thank you for working for me.
13 september 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Thank you, Fran! It's lovely to hear that you're proud of the recent award win and of banking with Triodos. Thank you for your continued support. Many thanks, Ellie
A solid and ethical bank, but room for improvement
Overall, Triodos is pretty decent. They offer ethical banking through an app which is still a little clunky but has kept up with what I've needed it for. Sending or receiving money can take a little longer than mainstream banks, but it always gets to where it needs to go. My bank card doesn't always work, for example in trying to deposit money at the post office or trying to transfer money into my lottery account, which is a little frustrating, but the biggest issue I've found is that I can't make payments to credit cards with other banks, I've had to set-up a 'bridge' account with another bank to transfer money into the make the necessary payments. I've also found I can't link my accounts with third-party apps, such as clearscore.
They do indeed charge £3 a month for the current account, but this was clearly disclosed and explained in the account opening process.
As for the interest rates they offer on their savings accounts and fixed-rate accounts, they're pretty decent, not the best, but not the worst either.
None of these things are bad enough that I'd consider leaving Triodos just yet, but there's certainly room for some improvements. Perhaps I'm just used to mainstream banks and the unethical (but efficient) services they offer! On the balance of things, I'd rather keep my money with Triodos and suffer these small inconveniences.
26 augusti 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Harry, thank you for taking the time to leave a review. They provide great insight into how we can improve our service offering moving forward.
Unfortunately the Triodos current account is designed to be online and so you won't be able to use the Post Office for over the counter services. There are various other ways in which you can pay money/cheques into your account, the details of which can be found in our FAQs page: https://www.triodos.co.uk/faq/do-you-have-your-own-branch-network-or-an-agreement-with-the-post-office?id=e4c1d7e5cc6f.
We're sorry to hear that you've had to set up a bridge account with another bank to make the necessary payments. In order to diagnose this issue and see if there is a solution, please could I request that you either send us a chat message in the mobile banking app by going to 'More' then 'Help', or by logging in Internet Banking. Or can you give us a call via 0330 3550 355.
With regards to linking your accounts with third party apps, Clearscore would need to work with us to open this feature and initiate it. We have information for developers who want to use open banking here: https://www.triodos.co.uk/open-banking-developers
Thank you for joining us in making money work for positive change.
Kind regards,
Jim
Great bank
Great bank, always works, always helpful. And It is a bank that gives back. Very happy with their service.
19 augusti 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Patricia, thank you for taking the time to leave a review. It's great to hear that you are satisfied with the service you're receiving at Triodos. Kind regards, Jim
Apart from their ethics which is why I…
Apart from their ethics which is why I went with them, they actually answer the phone and speak with you, knowledgeably and nicely!
20 juli 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Vicky, thank you for taking the time to leave a review. It's great to hear that our customer service team have been at hand to help whenever you have needed them. Thank you for supporting us in making money work for positive change! Kind regards, Jim
Up and coming sustainable bank… looking…
Up and coming sustainable bank… looking forward to the app updates in due time. Does the job but would like the process of switching banks and direct debits to be easier.. Will do in due time
20 juli 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Amin, thank you for taking the time to leave a review. We appreciate all feedback from our customers as it helps us to direct our development moving forward. We're pleased you can join us in making money work for positive change. Kind regards, Jim
A truly ethical bank
A trustworthy bank who use my money for the greater good, whether that's investing in community energy schemes, electric bus fleets, playschemes for children with disabilities or solar and wind schemes.
The bank is ethical in everything they do, from the way their Bristol office runs, to the products and services they offer.
20 juli 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Fiona, thank you for leaving a review. We're really pleased to have you on board as a customer. Kind regards, Jim
In partnership with genocide
Triodos is now in partnership with genocide enabling Google. Project Nimbus provides cloud data services, including AI to the Israeli government and military. I can no longer recommend Triodos.
20 juli 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi there, thank you for taking the time to share your thoughts and we’re sorry to hear that you no longer feel that you can recommend Triodos.
Google is a key part of worldwide payment infrastructure and it’s necessary for us sometimes to work with large global players so that we can offer important services to our customers. As with all of the suppliers that we work with, Google has passed Triodos Bank’s due diligence and selection process. By introducing Google Pay, which we know is important to many of our customers, we can help make sustainable banking simpler and more accessible for both existing and new customers – aiming to grow our community of people choosing to bank sustainably.
We do not have an ongoing partnership with Amazon. We have occasionally run advertising campaigns on Amazon Prime, which again are aimed at continuing to grow our community and awareness of sustainable banking. Please be assured that we take all of our decisions on who to work with very seriously.
Kind regards,
Jim
Been a customer for about 5 years now
Been a customer for about 5 years now. The app and overall tech is much better than it was.
Great to know that you can bank without being part of the problem.
19 juli 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Nick, thank you for your review. We're really pleased that you are feeling the benefit of our service improvements. Thank you for supporting sustainable banking! Kind regards, Jim
The best Ethical Bank Account and Financial Products in the UK today.
I’ve had very good service, good communication and clear and helpful customer service when ever I’ve needed it. The banking app works really well as does the online banking service. Their security is second to none which gives me peace of mind. This is all backed up with the knowledge that it is an ethical company run by people who obviously really care about the most important issues of our time.
“Triodos Bank’s mission is to help create a society that protects and promotes quality of life and human dignity for all. Since 1980, our sustainable financial products have enabled individuals and organisations to use their money in ways that benefit people and the environment.”
3 juli 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Toby, thank you for leaving a review. We're really pleased to hear that the banking app works well for your needs and that our security measures help you to feel secure in using your money to promote positive change. Thank you for being a valued customer. Kind regards, Jim
Really easy to use
Really easy to use, ethical bank. Used the account mainly as a bills account with joint party, so never had a lot of interaction from a service perspective.
26 juni 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Gav, thank you for your review. We're really pleased to hear that you've had a positive experience as a customer banking with us. Thank you for supporting ethical finance. Kind regards, Jim
Very poor experience
Very poor experience. I forgot my password and instead of being able to re-set it online I had to wait a week for them to send me a temporary password through the post. In this day and age, that's quite ridiculous. I then went to close my account and they asked for a lot of information in online chat about account number (I only have the one account) and nominated account (which they already had on file). Took over 5 minutes to reply each time I gave them the unnecessary information again. Quite frustrating. Wont use Triodos again.
24 juni 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Mark, thank you for taking the time to leave a review. I'm sorry that this has been your experience with us, you can access your account the same day by downloading Mobile App, this should have been suggested as an option, I apologise if it was not. We ask customers to confirm their Nominated Account details as they can often be out of date and we want to ensure we are sending your money to the right place. With that said, we recognise this is more steps to take than most would like, and are currently reviewing our closure process to make it quicker and easier for customers in future.
We aim to respond to customers as quickly as possible through our Chat service and I apologise that this was not your experience. This has been fed back to our Contact Team.
Thank you for your feedback, please be assured all feedback is used to improve the products and services we provide.
Kind regards,
Jim
Absolutely rubbish bank wish I never…
Absolutely rubbish bank wish I never signed up the customer service is non existent and they expect £3 a month plus I transferd money over takes up to 2 hours and 23 hours later it arrived plus they are not ethical they love wasting paper unlike other online only banks
22 juni 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Tom, thank you for taking the time to leave a review. We're sorry to hear that you have not had a positive experience banking with us. Our customer contact team has received your official complaint and they are in the process of investigating. You should expect to receive a full response over the next four working days. Kind regards, Jim
Super happy
I have been with Triodos for over 8 years, and they are really good. While their ethics are excellent, in the old days they could be a little slow to do transactions, and their website was a bit fiddly. But in the last 5 years they have got better and better. Now transfers are quick, the website and app are easy to use, and they even support ApplePay! Super happy with Triodos and have no plans to switch.
19 juni 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi there, thank you for leaving a review. We're really pleased that you are feeling the benefit of our service improvements. Thank you for supporting sustainable banking! Kind regards, Jim
Triodos are very poor at communicating…
Triodos are very poor at communicating with their customers. They caused a multiple BACS payment file to fail twice, and have not updated authorisation limits like they confirmed on the chat they had. I have to spend a lot of time communicating with them only to find it is not resolved. This happened during April to June and is still on-going.
17 juni 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi EB, thank you for leaving a review. Please accept our sincere apologies for this issue, it is our understanding that all customers affected have been contacted, however if this issue is still unresolved for you please do get in touch. Kind regards, Jim
Brilliant in every way
Ethical, has all the functionality of my previous well known banks, great customer service. There is no reason to not change to Triodos.
2 juni 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Lucy, thank you for leaving a review. We're really pleased that you value the level of customer service our team delivers. Thank you for supporting us in making money work for positive change. Kind regards, Jim
Sustainable banking or bankenstein
We have no choice but sustainable banking, we've seen the results of wars and poverty that has resulted from bankenstein banking over the centuries.
17 augusti 2024
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Yarob, thank you for leaving a review. It's great to hear that you care about sustainable banking as much as we do. Kind regards, Jim
Good service
Good service. The very modest cost well worth the knowledge that your money is being handled in a completely ethical way
31 maj 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi there, thank you for leaving a review. It's great to hear that you think our monthly fee is well worth the positive impact you can have with your money! Thank you for being a valued customer. Kind regards, Jim
My money, my values
The customer service is good, I get an answer fast from a real person. It brings such piece of mind to know that the money I have in my bank isn't causing harm to others. Even better, it sits with a bank who care about doing The Right Thing and improving the environments in which we live. I don't have to worry, because my money isn't being leveraged in opposition to my personal values but rather in a way which supports them.
28 maj 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Natalie, thank you for your review. It's great to hear that you can accompany us in feeling proud about using money the right way! Thank you for supporting sustainable finance. Kind regards, Jim
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