I had an enquiry about investment admin. There was no email to be found on the website. The 50 ish FAQs and help sheets ( in total randon order) were not relevant. I eventually found a telephone numb... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Finally I can keep my money safe without funding fossil fuels industry. Triodos is truly the greenest bank out there. The online app is a bit less advanced than the top high street banks' but I prefer... Se mer
Företaget har svarat
I had an issue on payday with my pay packet coming through. I used the message function and received a reply from Paul in 3 minutes. Within half an hour he released my money and explained the re... Se mer
Företaget har svarat
Excellent bank - easy to use online current and savings accounts. Friendly and helpful customer service who answer the phone without long waiting times. Makes me feel like I'm doing my bit to lookin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.
Kontaktuppgifter
Deanery Road, BS1 5AS, Bristol, Storbritannien
- 0330 355 0355
- triodos.co.uk
4,5
Utmärkt
798 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you Paul!
I had an issue on payday with my pay packet coming through.
I used the message function and received a reply from Paul in 3 minutes. Within half an hour he released my money and explained the reason why clearly - namely that my name was similar to someone with sanctions against them!
Please let Paul know my thanks for sorting this so quickly and professionally
20 februari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi N.S, thank you for your kind review, we will definitely pass on your message to Paul! Kind Regards, Emmie.
Efficient and friendly chat via app
The team were quick getting back to me and solved my query quickly. I was able to send a form via the chat to combine my ISAs - super easy!
19 februari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Vicki, thank you for leaving a review, we are very pleased the team was able to solve your query quickly and efficiently. Kind regards, Emmie.
Great customer service
Great customer service on the live chat. Efficient and helpful
19 februari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Jeremy, thanks for your review and for supporting sustainable banking! Kind regards, Emmie.
Very quick and efficient help available…
Very quick and efficient help available on the live chat service.
17 februari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Sophia, thank you for leaving a review and we are really pleased the team was able to help you so efficiently. Kind Regards, Emmie.
Excellent service from a bank with…
Excellent service from a bank with exemplary ethics, would recommend to everyone.
13 februari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Stephen, thank you so much for taking the time to leave a review. We're delighted to have you as a customer and truly appreciate your support for sustainable banking. Kind regards, Emmie.
Great service twice today from my bank
Great service twice today from my bank in being able to easily use the mobile app and customer service line and in receving some bank transfer information very swiftly via the chat messaging.
Very happy to bank with one of the most environment friendly and ethical banks.
10 februari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Chris, we're really pleased to hear that you've had a positive experience banking with us. Thank you for supporting ethical finance! Kind Regards, Emmie.
Good banking app
Good banking app
Good security
Bank is very honest and direct.
4 februari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Henry, thank you for taking the time to leave a review and for supporting sustainable banking! Kind Regards, Emmie.
I got a quick and helpful reply through…
I got a quick and helpful reply through the banking app, which adds great service to the unbeatable ethical values that Triodos applies to its business.
30 januari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Karen - thanks for leaving your feedback. It's great to hear that you're happy with Triodos's mission and our service too! Many thanks, Ellie
Svar från Triodos Bank UK
Hi Simon, we are delighted you're happy with the service you are receiving at Triodos, thank you for supporting ethical finance! Kind Regards, Emmie.
Great response from online chat
Great response from online chat communication. I sent a query after office hours and it was responded to early the next morning.
27 januari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Rachel, thank you for taking the time to leave a review and for supporting sustainable banking! Kind regards, Emmie.
Answering queries quickly and providing…
Answering queries quickly and providing what was asked for. Also, lack of AI assisted IM (as far as I know...)
13 januari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi, thank you for your review, we are really pleased the team was able to help you so efficiently. Kind Regards, Emmie.
Svar från Triodos Bank UK
Hi Beth, we're really pleased to hear that you've had a positive experience banking with us. Thank you for supporting ethical finance! Kind Regards, Emmie.
Fast resolution via live chat
The live chat function was incredibly quick and the agent (Kirsty) was professional and efficient and friendly. 100% recommend
2 januari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Clare, thank you for taking the time to leave a review and for supporting sustainable banking! Kind Regards, Emmie.
What's so great about Triodos
Triodos, unlike most other banks, certainly all those I know of that are online-only banks, has adequate staffing levels to be able to more fully address customer needs and enquiries, and where a member of staff does not have an answer, they will do the research and get back in touch with an answer. In general Triodos provides a better level of service and is patient, attentive, careful, polite, informative, reliable and provides good quality customer service.
2 januari 2026
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi John, thank you for your review, we are pleased you have had a positive experience banking with Triodos. Kind Regards, Emmie.
Used the chat service today
Used the chat service today. Quick and helpful reply solved my query without having to call. All accessed through banking app. Great service!
31 december 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Robert, thank you for taking the time to leave and review, we are very pleased you had a great customer experience. Thank you for supporting ethical finance! Best wishes, Emmie.
Great bank
I've had a good experience so far with Triodos. Reliable and ethical.
31 december 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi, we are very pleased to have you as a customer, your support means a lot to us. Kind Regards, Emmie.
Online chat response answered my…
Online chat response answered my question perfectly and allowed me to correctly undertake the transaction that I was seeking.
30 december 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Phil, thanks for your review! We’re glad our online chat could help. Your support for sustainable banking is truly appreciated. Best wishes, Emmie.
Quick helpful responses
Quick responses to form submission and queries via the internet bank chat function. Plus it is good to know that any money that I save with Triodos is being used for things that I believe in :-)
30 december 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Sarah, we are delighted you have had a positive customer experience with Triodos, thank you for supporting sustainable banking! Kind Regards, Emmie.
Very fast and helpful response on…
Very fast and helpful response on online chat.
19 december 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Hi Emma, it's great to hear that you've been supported by the team through our online chat. We always appreciate hearing feedback from our customers. Best regards, Ellie
I've always had a really good response…
I've always had a really good response from Triodos customer service and they've always resolved the issue that I've raised with relative ease.
19 december 2025
Omdöme utan inbjudan
Svar från Triodos Bank UK
Thanks for sharing, Taff. It's great to hear that you've enjoyed the customer service that we provide.
Many thanks, Ellie
Detta är Trustpilot
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