Had some weird coincidences happen during works. E. G. Bathroom cabinet falling off the wall upstairs and extractor fan not working bar the light downstairs after the work. But the level of workmanshi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It started off very well. Then it was delayed due to you not having any contractors to do the works. Then one minute communication was very good, other times communication back from you was delayed... Se mer
The two lads Adam and Arran were excellent, polite and knowledgeable Hard workers, who explained every aspect of what they were doing and gave us a clear explanation of what we can expect in the futu... Se mer
quick and easy to raise the claim and submit the details needed, quick response and surveyor attended promptly, very professional, freindly and explained everything in detail, settlement figure was d... Se mer
Företagsinformation
- Tjänster inom tvistemål om små fordringar
- Bilförsäkringsbolag
- Hemförsäkringsbolag
- Försäkringsagent
- Pengar och försäkring
Om Trinity Claims
Skrivet av företaget
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Kontaktuppgifter
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, Storbritannien
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4,5
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I cannot praise you enough
I cannot praise you enough, from my 1st message about my claim you sent someone to make the garage secure the same day then arranged a survey. Decided Would need it replacing, because the door had to be made.
The door was fitted yesterday, the fitters did a fabulous job ,to say I'm very happy with the service is an under statement. Thank you for your help and support xx
30 april 2026
Svar från Trinity Claims
Hello Lynne
We're happy to hear that you're very satisfied with our service, from the initial claim to the garage door replacement. We appreciate your positive feedback regarding the fitters' fabulous job and our support throughout the process. Thank you for your kind words.
Kind regards
Kerrie
Only person has got the ball rolling as
Only person has got the ball rolling as
the water damage was reported in December.
Hopefully the claim will get moving now
Hard working pleasant chap, nothing was a bother
Thank you
30 april 2026
Svar från Trinity Claims
Good afternoon Ms Stainthorpe,
We appreciate your feedback and are glad to hear about your positive experience with our team member. We're working hard to move your claim forward. Thank you!
Best wishes,
Ellie
Trinity Claims - Excellent Management Service
Trinity Claims have an excellent messaging system which keeps a claimant fully aware of the claim's progress.
Clsum staff do not make a drama out of a crisis and are very helpful.
30 april 2026
Svar från Trinity Claims
Good afternoon Mr Ives,
We appreciate your positive feedback. We're happy to hear that our messaging system keeps claimants informed and that our staff are helpful during challenging times.
Best wishes,
Ellie
Svar från Trinity Claims
Good afternoon,
Thank you for taking the time to leave us with your kind comments.
We will pass on your feedback to the relevant department.
Best wishes,
Ellie
Svar från Trinity Claims
Good afternoon,
We are so happy to learn that you had a positive experience with our prompt, efficient, and fair service; we appreciate the feedback.
Best wishes,
Ellie
Very prompt and friendly operative
Very prompt and friendly operative. Took time to explain what was happening and very reassuring.
28 april 2026
Svar från Trinity Claims
Good afternoon Ms Orr,
We appreciate your feedback and are happy to learn that our operative was prompt and friendly, took time to explain, and was reassuring.
Best wishes,
Ellie
Great experience with Trinity Claims…
Great experience with Trinity Claims very helpful and quick response. Thank you
29 april 2026
Svar från Trinity Claims
Good afternoon Pumpoung,
We appreciate your feedback and are so happy to learn that you had a great experience with our helpful and quick response. Thank you.
Best wishes,
Ellie
Svar från Trinity Claims
Good afternoon,
We appreciate your feedback and are glad the repairs met your expectations. We'll have taken on board your comments and will pass them on to the relevant departments to improve our repair timelines.
Best wishes,
Ellie
Very friendly and helpful people that…
Very friendly and helpful people that we dealt with. The jewellery offer we think was fair. We didn’t realise how way out of touch we were with today’s prices. Thankyou Trinity claims.
29 april 2026
Svar från Trinity Claims
Good afternoon Ms Holmes,
We appreciate your kind words and are so glad that you found our team helpful. It's great to know that you felt our offer was fair. Thank you for your review!
Best wishes,
Ellie
From the start the company has been…
From the start the company has been brilliant. Excellent and fast communications. We had our first assessment from a nice guy called James from Lavender solutions who said the first responder guy,Ethan, would be sent out. He was fab..super friendly and explained everything clearly. My only gripe so far is the trying to get through to the company in the first place. My policy is with policy direct 24/7 the number says but on calling at around 8am was put through to Trinity- obviously firm they deal with- to be told they don't open until 9am. Its then a round of pressing numbers ,none matched my issue really,before actually speaking to a person. It was stressful enough without this. Plus Ethan pinched my pen as his had run out but I'll let him off lol. While it's going to be a long process ,so far so good.
29 april 2026
Omdöme utan inbjudan
Svar från Trinity Claims
Good afternoon,
We're happy to hear that you had a positive experience with the assessment and the first responder. We appreciate your feedback regarding the initial difficulty you encountered when contacting us. We will review our call handling process to improve accessibility. We're glad you're satisfied so far and hope the rest of the process goes smoothly.
Best wishes,
Ellie
Speedy response very friendly and…
Speedy response very friendly and helpful explained everything so clearly.
29 april 2026
Svar från Trinity Claims
Good afternoon Ms Mcclelland,
We're happy to hear that our team responded quickly, was friendly and helpful, and explained everything clearly. We appreciate your positive feedback.
Best wishes,
Ellie
My experience with this company was good
My experience with this company was very good the man I spoke to Dan MacCourt was very polite and very helpful When at a time I wasn’t sure what to do we had a good conversation and he called me back after I had time to think and process things I was really pleased with the service over all
29 april 2026
Omdöme utan inbjudan
Svar från Trinity Claims
Good afternoon,
We appreciate you sharing your experience. We're happy to hear that you found our team member polite and helpful during a time when you were unsure of what to do. We're glad that you were pleased with the overall service.
Best wishes,
Ellie
Theft form Property…
The whole process from initial phone call, assessor visits to settlement amount was very quick & fair
28 april 2026
Svar från Trinity Claims
Good afternoon,
We appreciate you sharing your feedback. We're happy the process, from the initial call to the settlement, was quick and fair for you.
Best wishes,
Ellie
Company is organise and quick to response.
It was a quick response about the claim. The company was organise.
I called Monday and the next day they sent someone to my house to check and take photos of the damage to the garage. Then it was explained to me what is going to happen when three guys come and that to decontaminate inside and out the garage, as well as pressure wash the driveway. I was also told that the surveyor will be coming to check the damage caused by fire.
28 april 2026
Svar från Trinity Claims
Good morning Ms Stubley,
We appreciate you sharing your experience. We're happy to hear that you received a quick response and found our process organized. Thank you for your feedback regarding the claim and the explanation of the next steps.
If there was anything we could of done to make this a 5* experience for you, please let us know by emailing feedback@trinityclaims.co.uk
Best wishes,
Ellie
Svar från Trinity Claims
Good afternoon Ms Smith,
We appreciate you taking the time to share your feedback. We are so happy to hear you received swift responses and good service.
Best wishes,
Ellie
Trust Claims made it stress free
From the initial claim online to completion, the communication online was first class, though I could have done with a person to talk through
Trust Claims have been superb in the swiftness from submitting to closure
Only disappointing thing was the guys that did the work left the area unfinished and I have had to make good
Thanks Trust Claims for making this stress free
The service was first class
24 april 2026
Svar från Trinity Claims
Good morning Ms Elcome,
We appreciate your positive feedback regarding our communication and the speed of our service. We regret the work was not completed to your satisfaction, and we'll address this to improve our service. Thank you for making us aware.
Best wishes,
Ellie
Disappointing claim amount
Fast response to claim for lost engagement ring.
Settlement figure was well below what we paid and are unable to replace with.
When we declined the offer the reply was that” that was the price they could buy it from their suppliers “
Very good but we are unable to get it at that price.
Disappointing.
28 april 2026
Svar från Trinity Claims
Good afternoon Mr Holden,
We are sorry to hear that despite a quick response, you are not happy with your experience with us.
Our Customer Relations Department will investigate in full, and a member of the team will be in touch in due course.
Best wishes,
Ellie
Easy claims procezs
The process was easy to follow and the response from the claims team was very quick. Very efficient process
28 april 2026
Svar från Trinity Claims
Good afternoon Ms Taylor,
We appreciate you sharing your feedback. We're happy the process was easy to follow and that our claims team responded quickly. It's great to hear the process was efficient.
Best wishes,
Ellie
First time to make an accidental damage…
First time to make an accidental damage claim on my house policy and was expecting the process to be long-winded and difficult. TPE kept me well informed throughout. Being able to message and upload documents through the portal made the claim process simple with claim agreed in under two months. Thank you.
28 april 2026
Svar från Trinity Claims
Good afternoon Ms Field,
We're happy to hear that the accidental damage claim process on your house policy was simple and efficient. We appreciate you highlighting our communication and portal. Thank you for your feedback.
Best wishes,
Ellie
Good Job!
Connor and Blake did a fabulous job even working within restrictions of space. Connor was my liaison and nothing was to much trouble. Professional and considerate. Thank you 🙏🏻
28 april 2026
Svar från Trinity Claims
Good afternoon,
We're happy to hear that the team provided such considerate and professional service while working within spatial limitations. Thank you for your positive feedback and appreciation.
If there was anything we could of done to make this a 5* experience for you, please let us know by emailing your comments to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Detta är Trustpilot
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