Trimble Omdömen 

You can never call and just get assistance with a representative with this company. You call what you believe is customer support only to get a third party answering service that sets up a ticket number. Which they prefer to respond to with an email but if you complain enough they will get you a phone call return. Problem is, you don't know when that call will come in. You could be on the line with another client and miss it; in a meeting; taking a break; etc. etc. All to just try and submit an invoice for payment. Do better Trimble Pay. When I call Coupa for clients that use them, they actually have employees answering the phone who can assist you.

Awful company with no customer care whatsoever. I am paying for a programme (SketchUp) every month to the tune of hundreds of pounds and cannot load it. I contacted support several times and they issue a 'case' and then - with no contact from a human - follow the email up saying 'case closed' after emailing me with mind boggling and totally unhelpful links. Do not bother with this hideous software company! It is a waste of money!

Trimble is one of the inept corporations in the USA. I purchase software TBC digital licenses and plans to a total station and GPS. I have now cancelled the order as it has been almost two weeks since the TBC license was paid for and I still do not have a license to use. With some many options for software and field gear don't waste your time or money with Trimble

Let op!! Sketchup en Trimble zijn oplichters!!
Na afsluiten abonnement geen contact meer mee te krijgen. Zonder toestemming blijven ze bedragen afschrijven, zelfs zonder dat je je account in kan.

Niet mee in zee gaan!! U bent gewaarschuwd!

Terrible customer service. Tools were jot intuitive. Attempted to cancel service prior to renewal, but was charged. Was told credit would be issued, but was not. Disputed with my credit card but they insisted they provided service.
DO NOT DO BUSINESS WITH TRIMBLE.

Trimble is now forcing Sketchup users to buy business license through a third party ArchVision, who simply profit by making you pay more, yet your license is all messed up and Sketchup just can't be logged into. WORST SERVICE AND PRODUCT EXPERIENCE EVER. Please stop ruining a good product with your greed. Will never use Sketchup again, looking for other alternatives for our office.

numer telefonu, numer buta, f**ta - porażka. Zero profesjonalizmu, maksimum kontroli. Przecież to prywatna administracja publiczna a nie żadne przedsiębiorstwo - gdybym ja odwalił takie formularze zawarcia umowy, nie wyszedłbym z więzienia do końca życia! OMIJAĆ!!!

Customer support takes 3 months to respond. I don't know many comapnies that can go without bidding for 3 months and still stay in business. I can not unrecommend this software strongly enough. If I could give it a negitive star value I would.

Trimble's auto-renewal process feels designed to prioritise contracts over customers. We missed a cancellation deadline by just a few days after renewal notices were filtered into a junk folder and notified Trimble before the licences actually renewed. Despite the software not being used and our request for a reasonable compromise, no flexibility whatsoever was shown.
Instead of working towards a fair resolution, Trimble simply quoted their terms and conditions and threatened debt collection for non-payment. We ultimately paid the invoice, but the experience left a very poor impression of their customer service and business practices. Based on the exceptionally poor service we have experienced, we would certainly not recommend Trimble to any future prospective customers.

The product is OK though outdated and unreasonably expensive. There are cheaper more robust options out there. Good Support team, knowledgeable and friendly. I can't give more than one star as Trimble Account Executives are absolutely useless. Dealing with them is a waste of time. They have no people skills and things that they say make no sense which make me question their cognitive ability. Is Trimble pricing this high because they keep Account Executive on payroll?? Too bad for Trimble and their customers.

I had a parcel locked in the BlueBox by the courier, not knowing the collection code. The building manager, Karam of Park One, Richmond, spent lots of time patiently helped me to resolve the problem. I truly appreciate her patience and effort.

I have over 20 software systems in our business and BY VERY FAR Trimble is the most awful of all software to use. I could not possibly think less of the useless development team that have put together this application. It is a maze of connections and how to guides that offer no actual help. It is an absolute nightmare. In this day - there is no excuse whatsover for such a poorly designed user experience.

I paid $30k for equipment that I can no longer use because Trimble has decided that I have to subscribe to their software at $7k a year. Don’t waste your time on purchasing equipment that you can’t use.

Their website is absolutely garbage. A company that is trying to sell you something yet makes it almost impossible to login and find what you need to buy. Worst website I have ever seen.

Worst service! Very slow, takes days of repeating the issue and many E-mails back and forth.
Lost tons of time and therefore deadlines with clients. When I finally through another platform solved the issue, and let them know, even so about the amount of time and deadlines (and therefor also income) i have lost there was no more response. Respectless

Trimble ist der letzte Laden, seit Jahren versuchen die erfolgreich sketchup zu zerstören, eine Bande von kompletten Idioten die alles daran setztn, den Zugang zum Programm so schwer wie möglich zu gestalten, auch wenn man zahlt!

BID2WIN? More like "BID2WHIM," am I right? (I gotta find something to laugh about here).

They bury (assuming it exists at all) some critical settings. Their customer support possibly exists, but I have not been able to confirm that. Neither phone calls or emails get answered. The help menu stops at the obvious and the hyperlinks in the help menu are non-functional.

I'm curious how much my company is paying Trimble for the opportunity for them to keeping us from winning business. I'd literally be better off with paper and crayons.

I am stuck with bids due and no way to export them to a place that I can then access

Purchased Trimble Trade Service to interact with our estimating software. I need tech support to finalize the interaction. Waiting well over a month for two tech support requests and nothing but crickets. Had a great experience with their sales department. Seems Trimble is great until they get your money, then you are no longer relevant.
UPDATE: Sent an email to Sales expressing my dissatisfaction and they must have goosed tech support as they did respond the afternoon I sent the email to Sales. It took less than 5 minutes for tech support to solve my issue.

21-07-2026
Nu naaien ze me ook nog een jaar contract aan waar ik niet onderuit kan en ze zijn te beroerd om ook maar een beetje mee te werken. Volle jaar licentie die we niet nodig hebben. Gierig klant onvriendelijk bedrijf.

New login system with the most annoying login procedure is preventing me from using my autocad/revit.
trimble/stabicad failed to keep up and are totally useless now.

02-04-2026 I have to log in 2 time a day now, with an extra security trough my mail. And still it is not working properly. sick of your stupid software.

11-06-2026 Nog slechter dan het al was. Kan helemaal niet meer inloggen waardoor revit en autocad ook niet meer functioneren. zijn jullie niet helemaal lekker ofzo, triest bedrijf.