Tres Colori Omdömen 1 707

Svar från Tres Colori

13 mars 2026

Hi Shuandrica,

Thank you for sharing your feedback. We’re very sorry to hear that your earrings are no longer looking the way they should. We always want our customers to feel proud wearing their jewelry, so we truly appreciate you bringing this to our attention.

After reviewing your order, we noticed that we never received any email communication regarding the issue. We would have absolutely loved the opportunity to help sooner. Your earrings were crafted using 14k gold over 925 sterling silver, which is a high-quality material, but like all sterling silver pieces it can occasionally tarnish over time if exposed to certain elements such as moisture, perfumes, lotions, or other chemicals.

We’ve reached out to you directly by email because we’d be happy to send you a prepaid return label so you can send the earrings back to us for a free replacement. Our goal is always to make sure you receive a piece you’re happy wearing.

We look forward to assisting you and making this right.

— Tres Colori Customer Care

Svar från Tres Colori

10 mars 2026

Hi Milton,

We’re very sorry to read that you’re feeling frustrated, and we truly appreciate you bringing your concerns to our attention. We want to make sure everything is fully clarified and resolved for you.

From what we can see on our end, you are currently enrolled in our VIP membership program, which provides customers with monthly store credit and additional perks. We have not yet received a cancellation request from you directly, which is typically required before the membership can be stopped.

At the moment, your account has $81 in available store credit, which you’ve been able to use toward previous purchases as part of your VIP benefits. If you prefer to cancel your membership, we are absolutely happy to help you with that and review the best way to handle your remaining credit as well.

We’ve reached out to you directly by email so we can walk through everything together and find the best solution for you. Our goal is always to make sure our customers feel supported and taken care of.

— Tres Colori Customer Care

Svar från Tres Colori

10 mars 2026

Hi Britney,

Thank you so much for taking the time to leave a review. We’re really glad to hear that our team was able to communicate clearly with you and support your needs throughout the process. Providing responsive and helpful service is something we care deeply about, so your feedback means a lot to us.

We truly appreciate your support and are grateful you chose Tres Colori. If you ever need anything in the future, our team will always be here to help.

Svar från Tres Colori

9 mars 2026

Hi Traci,

Thank you for your review. We completely understand wanting to know when your order will ship, especially when you’re excited to receive it.

We checked on your order (#556406) and are happy to share that your piece is shipping out today. Since this is a personalized item, it goes through a handcrafted production process that typically takes 2–4 weeks, and your order was completed and shipped within just about two weeks, which is well within that timeframe.

You will receive a shipping confirmation email shortly with your tracking information so you can follow the delivery. We’ve also reached out to you directly by email to make sure you have the update and to assist with anything else you may need.

Thank you for your patience, Traci. We look forward to getting your jewelry to you very soon.

— Tres Colori Customer Care

Svar från Tres Colori

8 mars 2026

Hi Diego,

Thank you for your review. We’re sorry to hear that you’re concerned about your order, and we completely understand wanting to receive your item as soon as possible.

After reviewing your order (#556228), we can confirm it was placed on February 21st. Because this item is personalized, it requires time to be carefully handcrafted. Our production window for custom pieces is 1–4 weeks, which is noted on our website and during checkout.

The good news is that your order is currently in the final stages of production, and we expect it to ship out later this week. As soon as it ships, you will automatically receive your tracking information so you can follow the delivery.

We’ve also reached out to you directly by email to provide a personal update and assist further if needed. We truly appreciate your patience and look forward to getting your piece to you very soon.

— Tres Colori Customer Care

Svar från Tres Colori

5 mars 2026

Hi Christina,

Thank you for taking the time to share such a heartfelt review. We’re truly sorry to hear about your mother’s diagnosis, and our thoughts are with you and your family during this incredibly difficult time. We’re glad we were able to help in some small way and that our team could support you when you needed it most.

Your kind words about our customer service and jewelry mean a great deal to us. At Tres Colori, we always try to treat our customers with compassion and understanding, especially in moments that matter. Thank you again for sharing your experience and for trusting us.

Svar från Tres Colori

2 mars 2026

Hi Esmeralda,

Thank you for your feedback. We’re truly sorry to hear the photo quality did not meet your expectations — especially for something so meaningful.

Photo pendants are incredibly sentimental pieces, and knowing this was for your son before deployment makes it even more important that it’s perfect. That’s never something we take lightly.

We do see you’ve contacted our support team, and we’re actively working with you to review the image and provide a proper resolution. If there was any color distortion during production, we absolutely want to correct that for you.

Please rest assured, we are committed to making this right.

– Tres Colori Team

Svar från Tres Colori

2 mars 2026

Hi Vernita,

Thank you so much for your lovely review! We’re thrilled to hear that you love your necklace and that it has that elegant look you were hoping for. That’s exactly the feeling we want every piece to bring.

It truly means a lot to know you feel it was worth the investment. We appreciate your support and are so grateful you chose Tres Colori. We can’t wait to create something just as special for you again in the future.

Svar från Tres Colori

27 feb. 2026

Hi Gabriella,

Thank you so much for your kind words. Hearing that this was the best customer service you’ve received in a while truly means a lot to us. We always aim to respond with patience, care, and understanding, so your feedback really encourages our entire team.

We’re also so happy to know you love the jewelry. Creating beautiful, meaningful pieces is what we’re passionate about, and pairing that with attentive service is the experience we strive to deliver every time. Thank you again for your support — we look forward to serving you again soon.

Svar från Tres Colori

19 feb. 2026

Hi Kelly,

Reading your review truly made our day. Thank you so much for sharing your experience and for giving us the opportunity to make things right when your package was lost in transit. We know how disappointing that situation can be, and we’re so glad we were able to step in quickly and take care of it for you.

It means so much to hear that you felt supported and well taken care of throughout the process. We always want our customers to feel confident, informed, and appreciated every step of the way. And yes — knowing your metals absolutely makes a difference! Sterling silver truly holds its beauty when properly cared for.

We’re so excited to have you as part of the Tres Colori family, Kelly, and we can’t wait to create more beautiful pieces for you in the future. Thank you again for your trust and support!

Svar från Tres Colori

10 feb. 2026

Hi Keena,

Thank you so much for taking the time to share such detailed and honest feedback. We truly appreciate your support and are glad to hear that you love the jewelry, especially the nameplates. It means a lot to know that your previous pieces lasted for years and held up well over time.

We also appreciate your perspective on pricing. Our goal has always been to offer beautifully crafted, personalized jewelry at a more accessible price point, especially for pieces like nameplates that hold so much meaning. We’re grateful that you recognize the quality and value, and we’re always working to create more opportunities for savings through promotions and special offers.

Thank you again for your continued support and for being part of the Tres Colori community. We look forward to creating many more pieces you’ll love.

Svar från Tres Colori

9 feb. 2026

Hi Anita,

We’re truly sorry to hear how disappointed you are with your recent order, especially after having a positive experience with us in the past. That’s never the feeling we want a returning customer to have, and we completely understand how frustrating this must be.

At the moment, we’re unable to locate your order, as we don’t have your order number or the email address used at checkout. We would really like the opportunity to look into this for you and make things right. If you’re willing, please reply here with your order number or email our team directly at info@trescolori.com so we can review the piece you received and help resolve this properly.

We stand behind our work and are always happy to offer solutions such as reviewing the item, arranging a replacement, or finding another option that better meets your expectations. We genuinely care about our customers’ experiences and would appreciate the chance to assist you and restore your confidence in Tres Colori.

— The Tres Colori Team

Svar från Tres Colori

9 feb. 2026

Hi Hailey,

Thank you so much for taking the time to share such a detailed and kind review. We’re absolutely thrilled to hear how much you loved the script monogram ring and that the craftsmanship, details, and finish stood out to you. Knowing the ring felt both beautiful and comfortable to wear truly means a lot to us.

We’re also so glad Ava was able to assist you quickly and make sure everything was resolved smoothly. Providing attentive, responsive care is just as important to us as the quality of our jewelry. Thank you for supporting our small business and for trusting Tres Colori with such a meaningful piece. We can’t wait to create something special for you again in the future!

Svar från Tres Colori

6 feb. 2026

Hi there,

Thank you for your feedback. I’ve looked into your order and wanted to provide an update, as I see there may have been some confusion regarding the timeline.

Your custom piece was finished and shipped out yesterday, February 5th. You should have received a tracking number via email so you can follow its journey. Because our jewelry is handcrafted specifically for you, it does take 2 to 4 business weeks for production before shipping.

In the future, we kindly ask that you reach out to our Customer Service team directly before posting a review; we are always here and happy to provide status updates or clarify shipping timelines. Please note that a member of our Customer Service team will be reaching out to you shortly to ensure you have everything you need.

Svar från Tres Colori

9 feb. 2026

Hi Lisa,

Thank you so much for sharing your experience with us. We’re truly grateful for your patience and understanding throughout the entire process, and we’re so happy to hear that everything worked out in the end. It means a lot to know that we were able to support you at each step and make sure your daughter received a piece she could enjoy.

Providing quick, effective, and caring support is extremely important to us, and your kind words about our customer service really touch our team. Thank you for trusting Tres Colori and for supporting our small business — we can’t wait to create something special for you next!

Svar från Tres Colori

9 feb. 2026

Hi Sharquilla,

Thank you so much for your kind words and for taking the time to leave a 5-star review. We’re truly glad we were able to step in quickly and take care of the situation when your package was lost in transit. That’s never a fun experience, and we know how important it is to feel supported when something goes wrong.

We’re especially happy to hear that Ava was able to assist you with care and urgency. Providing responsive, attentive support is something we take great pride in. Thank you for trusting Tres Colori — we truly appreciate your support and look forward to serving you again.

Svar från Tres Colori

27 jan. 2026

Hi Doris,

We’re really sorry for the confusion and understand how concerning it can be to see an unexpected charge. That’s never a situation we want our customers to feel uneasy about.

A customer service representative will be reaching out to you directly to review your account, explain the charge, and make sure everything is resolved properly.

If you’d like to connect with us sooner, please feel free to email info@trescolori.com, and we’ll be happy to help right away.

Warm regards,
Ava
Head of Customer Service

Svar från Tres Colori

27 jan. 2026

Hi Marica,

Thank you so much for your kind words and support. It truly means a lot to us to hear that you felt helped and cared for. We’re always here to make sure you feel supported every step of the way, and we’re so grateful to have you as part of the Tres Colori family.

Svar från Tres Colori

27 jan. 2026

Hi Jessica,

Thank you for sharing the love. We’re so happy you enjoy getting your jewelry from Tres Colori. Your support means more than you know, and we truly appreciate you choosing us.

Svar från Tres Colori

27 jan. 2026

Hi Ebony,

We’re truly sorry for how long this situation took and for the frustration it caused. You were absolutely right to expect clearer communication and a faster resolution, and we acknowledge that we fell short.

Since your review was posted, our customer service team has taken steps to resolve this matter. Your piece has now shipped, and tracking information was provided to you directly. Our customer service team will also be reaching out to ensure everything is received safely and to address any remaining questions.

We are not a scam, and we take concerns like this very seriously. While production delays can occasionally occur with custom pieces, we worked directly with you to ensure the issue was addressed and your order was completed.

Warm regards,
Ava
Head of Customer Service