Treering Omdömen 125

TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

It was a great first year experience. Book looks fantastic, loved the price, and thought submission and delivery dates were perfect. I did find the responsiveness to my questions throughout the year... Se mer

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Betygsatt 5 av 5 stjärnor

There are so many options for a book theme and layouts, it's practically designed not to fail, even for a new yearbook designer. Customer service help is quick and precise, and the delivered books loo... Se mer

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Betygsatt 1 av 5 stjärnor

HORRIBLE customer service. They mis printed a yearbook we ordered and refused to fix the issue, even after providing proof of sepersfe orders being placed with sepersfe custom pages. They see this and... Se mer

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Betygsatt 5 av 5 stjärnor

Treering software is intuitive and has a lot of similar tools to Canvas and another yearbook editing platform I've used in the past. I am really thankful for the shift it enabled for THEM to handle... Se mer

Företaget har svarat

Företagsinformation

  1. Programvaruföretag

Skrivet av företaget

Treering is a memory-as-a-service platform that transforms life’s moments into personalized keepsakes. Powered by their proprietary AI-driven technology and just-in-time printing, Treering offers scalable and flexible memory creation solutions for schools, families, and brands. With Treering’s innovative platform, users can preserve and share their most meaningful memories effortlessly and beautifully.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

125 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

The Treering staff was always very…

The Treering staff was always very helpful when I had questions. We liked that we could only order what we needed and didn't have to order more.
We liked the link to send to parents so they could order themselves and have them shipped direct to them.

29 maj 2025
Logotyp för Treering

Svar från Treering

Thank you for sharing your positive experience with Treering. We're delighted to hear that our staff provided the helpful support you needed throughout your yearbook project. We appreciate your feedback and look forward to supporting your school again!

Betygsatt 5 av 5 stjärnor

The yearbooks were beautiful and high…

The yearbooks were beautiful and high quality. It was wonderful to get the yearbooks with the students names on them ready for delivery.

28 maj 2025
Logotyp för Treering

Svar från Treering

Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the quality of your yearbooks and that they turned out beautifully. We appreciate you choosing us and look forward to helping you next year.

Betygsatt 3 av 5 stjärnor

The book was less put together in…

The book was less put together in previous years. Staples popping through and ripping paper, and spines breaking. This is super disappointing for students. Otherwise, an easy and fast process!

14 maj 2025
Logotyp för Treering

Svar från Treering

Hi Dana! All Treering Yearbooks are bound with PUR Perfect adhesive, no staples. If there is a quality error, please send photos to cesupport@treering.com so we can correct it.

Betygsatt 4 av 5 stjärnor

Treering customer service came through

Initially I gave a pretty poor review because I didn't understand that it took 4-5 days to print yearbooks and had asked for overnight shipping. It did take a while for the copmpany to get back to me, but when they did they immediately changed the shipping method since overnight made no sense. We have received the yearbook and love it. My only advice is to make it more obvious when you choose overnight that something l;ike a book has to be printed.

19 maj 2025
Omdöme utan inbjudan
Logotyp för Treering

Svar från Treering

David, thank you! Your advice will improve the experience for others.

Betygsatt 3 av 5 stjärnor

It's good, but it needs more features

The interface is still very bare minimum. There should be the ability to make word art or change up the shape/manipulate the text. The background and outline for text boxes makes a weird transparent line in the middle when both are selected. The system kept freezing up. I had to exit the page to the spread, and then back to the page to edit. There should be an option to freeze the pictures or items in place so that the layout isn't compromised by students that are editing the spread. Also, it'll be great if there was an option to drag the photo out of the current picture box to another picture box.

9 maj 2025
Betygsatt 2 av 5 stjärnor

Worst interface I've ever used

Worst interface I've ever used. This is the 3rd time I've used Treering for my daughter's yearbook. Its absolutely sucks. Parents are spending money on these yearbooks. You'd figure they'd work out the kinks and loading issues.

14 maj 2025
Omdöme utan inbjudan
Logotyp för Treering

Svar från Treering

We sincerely apologize for the frustrating experience you've had with our interface. We want to make this right and address the specific technical issues you've experienced. Please contact our customer support team at support@treering.com so we can work directly with you to resolve these problems and ensure a better experience moving forward.

Betygsatt 5 av 5 stjärnor

Fast and Quality Printing

Fast and Quality Printing

Treering has such quick printing turnaround that we are able to submit the book much later in the year than with other companies. This allows us to cover more of the school year in the book and include more spring events.

We like the fact that we can upload pages using Background and therefore avoid using the Treering platform for design work. We like to make our pages in InDesign and then let our Middle School students add photos and certain aspects in Treering.

Technically, this is a 4.5 star review as the Treering design tools can be clunky and we don't care for the assets and pre-designed options. But we're not taking off a star since they offer a way around that. At the same time, if this were fixed, we'd give a full five-star experience vote. Resizing photos and cropping on the page are two of the main issues.

All that said, the quality of the book is consistently high. The printing quality is vibrant and colors are true. This is our fifth book with Treering and we are very happy.

7 maj 2025
Betygsatt 2 av 5 stjärnor

I went to order my son's yearbook in my…

I went to order my son's yearbook in my treering account that I have used for several years, and this year wasn't available. I was informed that they have deemed my account "not updated". What should have taken me 10 minutes has now been a week long ordeal with support.
Still not fixed.

29 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not the experience I was hoping for…

Not the experience I was hoping for this time.

I recently ordered my son’s yearbook and selected his current teacher from the list provided—only to later find out I had apparently chosen the wrong school year and school. The confusing part? His teacher was listed as an option, even though she teaches at the elementary school, not the primary school he attended last year. So I’m unsure how that even happened.

Thankfully, one of the yearbook moms caught the mistake and told me to call in to get it transferred to the correct school. When I did, I was told not only could they not transfer it, but they also refused to refund me.

As a single mom, that really doesn’t sit right with me. Sure, maybe it was my mistake—but if the system allowed me to choose a teacher from a different school, something about that process is broken.

I just expected a little more understanding and flexibility. Disappointing, to say the least.

24 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience

Great experience. Everything went smoothly!!

7 mars 2025
Logotyp för Treering

Svar från Treering

Thank you! You create magic for the Asahi Gakuen community. We are grateful to be your partner on every page.

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service. This was my first year doing the yearbook for our school and I decided to make the switch to Treering. We got double the pages for the same price compared to Shutterfly, and the interface was navigable for a first timer. I designed the book in InDesign and dropped hires jpegs into the yearbook layout. Worked out perfectly.

9 april 2025
Logotyp för Treering

Svar från Treering

Thank you, Hannah! We're grateful to be part of your timeline.

Betygsatt 1 av 5 stjärnor

Clean Look, Clunky Functionality

As a quick aside—I teach a Yearbook Team, and our school has used several different yearbook production companies over the years, including Herff Jones, Walsworth, and most recently, Treering. While Treering initially presents itself as clean and simplistic, it unfortunately lacks some extremely basic functionality and exposes multiple glaring bugs and oversights during real-world use.

Here are just a few recurring frustrations my team and I encountered throughout the editing process:

- Zoom Issues: When opening a page in the editor, standard text sizes (11–12pt) appear incredibly small. Anything below 16pt becomes nearly unreadable unless zoomed in. Unfortunately, zooming requires manually adjusting a percentage dropdown—there’s no smooth scroll-to-zoom or shortcut functionality, which severely disrupts workflow and makes editing tedious.

- Extended Load Times: Even minor edits—like typing a single line of text—can result in noticeable lag. This delay adds up quickly when working across many pages or making multiple adjustments.

- Erratic Text Frame Resizing: Adjusting the left handle of a text box often causes the entire frame to behave unpredictably, stretching or shrinking from the opposite side. This makes layout alignment unnecessarily frustrating.

- Uneditable Off-Page Items: Elements (like text or graphics) that are accidentally moved beyond the bleed area become unclickable and unmovable. Unlike other platforms, Treering does not allow users to grab or recover off-page assets.

- "Ghost Locked" Pages: Pages sometimes remain locked even after a team member exits, occasionally for several minutes. This seems to be a server responsiveness issue, but it creates bottlenecks and confusion in collaborative environments.

- Thumbnails Stuck on “Updating Preview”: In spread view, some thumbnails show an “Updating Preview” spinner despite not being recently edited. This occasionally affects multiple spreads, leaving them inaccessible for no clear reason.

- Clunky Photo Organization: Moving photos between folders lacks drag-and-drop functionality, making what should be a simple task feel outdated and overly complicated.

- Confusing Portrait Flow Editing System: While portrait numbers can be adjusted, users have virtually no control over the layout structure beyond selecting a preset number of portraits to flow onto a page. Intuitively, one might expect that entering "portrait mode" in the page editor would allow for the creation and management of new folders. However, this process is unnecessarily confusing and unintuitive. Folder names for portrait flows are automatically dictated by the name of the page they’re placed on and cannot be edited manually—a limitation that was only clarified after a support call with a Treering representative, as it is not documented in any FAQ or official resource. Additionally, users cannot define the number of rows or columns, nor control the spacing between portraits and name labels. This often results in awkward gaps or misalignments between names and images.

- Missing Page Status Tracking: Walsworth offered a simple but powerful system to tag each spread with statuses like “Not Started,” “Started,” “Proof,” “Submitted,” and “Completed.” When I contacted Treering support to ask if anything similar existed, the only solution offered was to “lock” the page—unfortunately, this also blocks any further editing unless manually unlocked, which defeats the purpose for workflow tracking.

- No Shortcut Support for Text Formatting: Common text-editing shortcuts such as Ctrl+B (bold), Ctrl+I (italic), and Ctrl+U (underline) do not work within Treering's text editor. Users must manually highlight text and then click the corresponding formatting button in the toolbar. This adds unnecessary clicks to every edit and slows down the process for students used to standard keyboard workflows.

**As a side note, the Treering support staff has been incredibly helpful and generally easy to reach, with hold times rarely exceeding five minutes. That said, there were a few instances where the initial support representative was a non-native English speaker with a strong accent, which occasionally made communication difficult and led to some misunderstandings.

Bottom Line: While Treering may work for schools needing a basic, plug-and-play solution with a low learning curve, it is not well-suited for teams seeking detailed design control, collaborative efficiency, or consistent formatting. Many of its features feel underdeveloped or outright broken, making the editing process more frustrating than it should be—especially for students learning to lead and create.

13 april 2025
Omdöme utan inbjudan
Logotyp för Treering

Svar från Treering

Thank you so much, Ben, for the incredibly thoughtful and detailed feedback. We are always working to improve the product and the experience. One of our Executive Team members would like to connect with you and will be reaching out.

Betygsatt 5 av 5 stjärnor

Very satisfied!

Easy to use. Cost was reasonable. Quick shipping.

8 april 2025
Logotyp för Treering

Svar från Treering

Thank you! We love partnering with Spottswood.

Betygsatt 1 av 5 stjärnor

The mobile website had major issues…

The mobile website had major issues when customizing my child's pages. Once I thought they were completed it would add additional ones for me to buy (but not needed) to the point where my time was not worth the headache and deleted them all.Not to mention it never saved a thing so starting the process over and over was a frustration. I also tried on the laptop with the same issue of being unable to save the free pages without the buying additional ones like bait and switch tactic. Fast forward to we received her yearbook, but in it some random kids customized page. I'm happy at least his parents got to customize. Reached out to customer service to address the issues and got a generic message along with "helpful tips". no resolution and it seems no sense for change. So I'm NEVER ordering another yearbook from this company. My child will do without it.

8 april 2025
Omdöme utan inbjudan
Logotyp för Treering

Svar från Treering

We are very sorry for your difficulty. We want to make this right and reimburse you for your book. Please send us an email to support@treering.com and reference TrustPilot.

Betygsatt 1 av 5 stjärnor

This website is absolute trash on…

This website is absolute trash on mobile. Every time I try to upload photos, it refreshes and loses all my work. It shows the photos that have been uploaded in my account but then will not let me select them. It also has an optional section you can skip but doesn’t have a skip button. This whole process is the worst.

4 april 2025
Omdöme utan inbjudan
Logotyp för Treering

Svar från Treering

Hi Macy! The team at support@treering.com would love to help you create your custom pages.

Betygsatt 5 av 5 stjärnor

When I placed my order for the second…

When I placed my order for the second year in a row, the customer service rep I spoke with last year reached out again to say thanks. I really appreciate the service.

31 mars 2025
Logotyp för Treering

Svar från Treering

Thank you for your kind words. We love our yearbook creators!

Betygsatt 5 av 5 stjärnor

This Company Inspired My Career

Treering allowed my small international school to create their first ever yearbook the year my older brother graduated. I got to be in charge of it as a sophomore in high school, and I loved it. Treering provides so many great design resources and the software is easy to use, so each year our yearbooks arrived and then we received orders for more.
Just incredible company to work with, and their resources allowed me to build experience attain my current role of web designer. Went to write this review because I'm just super thankful. Elite company.

20 maj 2024
Omdöme utan inbjudan
Logotyp för Treering

Svar från Treering

Thanks, Samuel! We love hearing how you expanded your design know-how while capturing memories.

Betygsatt 5 av 5 stjärnor

Best Yearbook Company Ever!

Treering is the best yearbook company I have ever had the pleasure of working with. They are prompt, helpful, considerate, and cooperative. I will never print with another company!

12 november 2024
Logotyp för Treering

Svar från Treering

Thanks, Christy!

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