treasurebay.co.uk Omdömen 4

Super quick delivery. Ordered on the 19/05/26 in the evening & was dispatched on the 20/05/26 with arrival next day today (21/05/26). The piece I ordered was the men’s anchor ring. It seems very good quality for the price I paid - £79. I like Sterling Silver. Also comes with a 12 month guarantee. It seems like a friendly business with a nice email after the first confirmation email saying “thank you your order means the world” which isn’t a necessary email they have to send but a very nice touch. Some mixed reviews on been able to easily contact them but I haven’t needed to on this occasion but would like to think it wouldn’t be too difficult judging by what I’ve seen so far 🤔 I would give these a 5 ⭐️ For my first experience.

My item hasn’t arrived and there is no communication from the company. I have written three emails and the phone is switched off. No reply. I don’t recommend.

The spinner ring I bought as a gift was faulty. As it was more than 30 days after purchase (I bought in October as a Christmas gift) I contacted the company & explained the situation & supplied a photo of the fault.

Initially they were really helpful & sent me a pre-paid postage label to return the ring to be examined by them. Sadly the label was a Royal Mail one only useable at post boxes & the Royal Mail app didn't recognise the bar code so I couldn't return it that way.

I contacted customer services again & explained & asked for an alternative postal label to be supplied. Five days later after hearing nothing I chased this up. Still nothing.

So I'm left with a faulty ring I can't return & am out of pocket. The fault on the spinner ring is that the spinning bit detached from the main ring as soon as it was worn. So a pretty serious fault.

Really disappointing for both me & the recipient of the gift.

Almost a week since I wrote this review & still no response from customer services.

Fantastic company in terms of service and value for money. Bought from them in the past and more recently