I booked a package holiday with EasyJet however my flights didn’t go through properly although payment on my credit card went through. Nick Davies at Travel solutions sorted everything out for us pr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
3rd year in a row booking an EasyJet holiday with this company. All I can say is the staff are absolutely outstanding. A customer service department that actually delivers customer service. Called the... Se mer
Booked our holiday with Victoria. We had accessibility needs. Victoria was very knowledgeable went above and beyond to help us. Excellent customer service. Very polite, considerate and friendly. Very... Se mer
Absolutely fantastic service. Daniel couldn't do enough for us. We were doing a last minute booking (3days before) and the easyjet website wasn't accepting my payment. Daniel was extremely helpful an... Se mer
Företagsinformation
Skrivet av företaget
Outsourcing but not offshoring solutions for the travel Industry. Unrivalled experience in successfully providing contact centre sales and services to reputable travel businesses, from large tour operators, OTA’s, Hotels and Tourist Boards to small ‘new to travel’ brands. Our agile solutions will allow you to enter new markets, drive new business or simply give you the flexibility to scale efficiently and adjust your cost structure. TSN provide experience and expertise in any area and level of support you may require.
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Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Victoria was incredibly patient and…
Victoria was incredibly patient and efficient and immediately sorted out the booking problem. SO helpful
Poor customer service - refused to return refundable deposit
I booked a holiday via Travel Solutions Network as the agent acting on behalf of easyJet holidays for special assistance for my grandparents. Unfortunately due to the ill health of my grandma we decided to cancel the holiday with 60 days' notice which was in line with their policy of our deposit being refundable. Unfortunately they refused to refund our deposit despite us adhering to their policy. I would strongly urge anyone who is booking with this company to reconsider.
Great customer service
Adam Hallsworth was great with helping us book our holiday with EasyJet. He was very thorough, patient and listened to everything that was needed for our family. Excellent service and would happily use again!
Christine was absolutely fantastic and…
Christine was absolutely fantastic and restored my confidence in how efficient and personable people can be can be
Vickey was very helpful
Vickey was very helpful, when was having issues she got back to me like she said and was very friendly and helpful
A true professional
Michelle was extremely helpful, knowledgeable and experienced. She was also so friendly and clear in her information giving and professional during our booking experience with her.
Will not hesitate to use her again. Thank you, Michelle
Easy booking
Graham at EasyJet’s travel department
Was very helpful and guided me through booking a family holiday
Daniel Clyburn provided an excellent…
Daniel Clyburn provided an excellent service and went out of his way to help us when the Ezyjet website went down. He sorted out our holiday and had to call us back several times.
All the bookings went smoothly and we had a wonderful trip to Copenhagen.
Thank you Daniel
Having chosen our hotel and flights…
Having chosen our hotel and flights with Daniel’s assistance we had some problems with our WiFi and which took some time and attention and in relation to which Daniel was extremely helpfull. I would have no hesitation in recommending this company to friends and family and would use them again
Great service from Adam H
Great service from Adam H, explained thoroughly everything about the booking, needed extra assistance and sorted everything out for us, very friendly and very helpful. Would recommend.
I can’t thank Scott enough for all his…
I can’t thank Scott enough for all his help in booking my holiday. I had an issue with the easy jet website so I had called over and Scott was amazing. He was so friendly and kind and patient. Answered all my questions and went above what was expected. Genuinely made the experience so painless. Really hope if you’re booking you are lucky enough to get him. Got the holiday I wanted and every detail perfect. Highly recommend. Thanks so much again
Vikki from travel solutions was very…
Vikki from travel solutions was very helpful in sorting my holiday after I could not book on line went through all the procedures in detail and very helpful about information to do with my granddaughters diabetes
Great Service From Valerie
Valerie was so helpful! She was very patient to listen to my issues and helped me resolve an issue I was facing when booking on time. She was very kind and made me feel extremely comfortable despite this being my first time booking a holiday over the phone. The service I received was second to none and I would highly recommend.
Highly recommend Travel Solutions
Was able to book the exact trip I wanted (not available through other sources) without any issues. Agent Michelle was extremely helpful. The process was straightforward, everything was explained and completed without any hassle. I was delighted with the process and the service and will use again in the future.
Excellent customer service from…
Excellent customer service from Valerie, very helpful, thanks
Anne
Daniel (a fellow Lancastrian!) was very helpful in booking our holiday to Crete, despite the system going down, he got back to us as soon as it was up and running and talked us through the whole booking system. Thanks for your patience and assistance.
Absolutely terrible
Absolutely terrible, called as need specific requirements for special needs son for a low level room. Once paid for, doubled checked this had been organised, told it was. Emailed hotel and told lowest room for this room was a 5th floor. Hours of phone calls and to be told managers do not work weekends and still no answers. Takes hours to get through, do not use for advice absolutely terrible
Excellent Customer Service
After having issues trying to book a holiday on the website we rang Travel solutions network and Valerie was able to sort out the booking for us. In just over 10mins everything was booked and paid for with confirmation emailed received. Excellent customer service.
Valerie Burton was the agent who went…
Valerie Burton was the agent who went above and beyond to help me book my easyjet holiday
We had been up all night encountering problems but she sorted the whole package in minutes. Thank you Valerie
I would highly recommend you. You are an asset to your company.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








