Susan Parker of Travel Gates Uk was tremendous all through my Sri Lankan holiday, she was kind and caring and on hand almost 24/7 helping me through what ever queries or concerns I had. It was like... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Joanna Reid was brilliant from start to finish even if we missed some tickets that got sold out. Very informative and responded quickly through the whole process. Thanks for your assistance. Now let’s... Se mer
I love to travel and cruise but as a solo traveller I’m finding it more and more expensive I recently saw an offer on Facebook to the Caribbean with MSC America and contacted Travel Gates UK All... Se mer
Using this service so far has been a great experience. I was supporter by Natalie and she took care of everything for me and made the process so simple. Personal circumstances have prevented booking y... Se mer
Företagsinformation
Skrivet av företaget
Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!
Kontaktuppgifter
483 Green Lanes, N13 4BS, London, Storbritannien
- support@travelgates.co.uk
- travelgates.co.uk
4,8
Utmärkt
410 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First time using travelgate
Deborah, our agent was fantastic from initial communication through to booking. She explained all details and got back to us in great time. Definitely will be using again and will be asking Deborah to handle our future bookings.
16 maj 2026
Svar från Travelgates UK
Dear Russell,
Thank you for your wonderful review. We're delighted to hear that Deborah provided such fantastic support from your initial enquiry right through to booking, and that she kept everything clear and responded promptly throughout.
We'll be sure to pass your kind words on to her. It's great to know you would be happy to use us again and request Deborah for your future bookings.
We truly appreciate your feedback and look forward to helping you plan your next holiday.
Team TravelGates UK!
Travelgates sorted everything from the…
Travelgates sorted everything from the hotel to the Austwich tour
9 maj 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Eddie,
Thank you for your review. We're glad to hear that Travelgates were able to arrange everything for your trip, from the hotel to the Auschwitz tour.
We really appreciate your feedback and are pleased we could help make your travel plans straightforward and well organised. We hope you had a meaningful and enjoyable experience, and we look forward to assisting you again in the future.
Team TravelGates UK!
Our holiday China to Japan
Our travel advisor Deborah was amazing, she was excellent, friendly and answered all the queries we had.
Very knowledgeable and worked diligently to get us a good deal.
5 maj 2026
Svar från Travelgates UK
Dear Mrs. Pownall,
Thank you for your lovely review. We're delighted to hear that Deborah provided such excellent, friendly service and was able to answer all your queries with care and professionalism.
It's great to know her knowledge and dedication helped secure a good deal for you. We'll be sure to pass your kind words on to her.
Thank you for choosing us, and we look forward to assisting you again in the future.
Team TravelGates UK!
Cruise and stay holiday.
Deborah made the booking process really easy. I told her what we were looking for and she searched until we were completely satisfied making sure we were perfectly happy with what we were getting. Nothing was a bother to her, always very friendly and helpful and I know she spent a long time getting us what she wanted. An excellent service was provided and I would highly recommend Travelgates, especially Deborah and would definitely use again.
12 maj 2026
Svar från Travelgates UK
Dear Jennifer.
Thank you for your wonderful review. We're delighted to hear that Deborah made the booking process so easy and took the time to find exactly what you were looking for.
It's great to know she was friendly, helpful, and committed to ensuring you were completely satisfied with your holiday. We’ll be sure to pass your kind words on to her, she’ll really appreciate your feedback.
Thank you for your recommendation and for choosing TravelGates. We look forward to helping you plan your next trip.
Team TravelGates UK!
Sophia was extremely helpful and gave…
Sophia was extremely helpful and gave us lots of options.
4 maj 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Rose,
Thank you for your kind review. We're delighted to hear that Sophia was extremely helpful and provided you with a range of options to consider.
We really appreciate your feedback and will be sure to pass your comments on to her. Thank you for choosing us, and we look forward to assisting you again in the future.
Team TravelGates UK!
Cruise quote
Asked on saturday for a quote
Still not recived on by monday evenig . Then had to message eventuall got a quote 1 price when asked for separate cabin prices for a cruise .
Very unhelpfull . Then kept sending me messages to say they was happy to help . I dont think so
4 maj 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Michelle,
Thank you for your feedback.
We’re sorry to hear you felt this way, however we would like to clarify that the initial quote was sent on Sunday as soon as we were able to confirm availability. As this was a cruise sailing with very limited space, we had to review options over a 24-hour period due to the dates being fully booked at the time of your enquiry. During this time, we were actively checking for any cancellations or newly released availability to try and secure the best possible option for you.
Once availability became possible, we shared the quote and followed up to ensure you didn’t miss the opportunity, as cruise spaces in this period can be taken very quickly.
We’re sorry if our follow-up messages felt excessive, our intention was only to keep you updated and ensure you didn’t miss out on limited availability. We always aim to be transparent and responsive, especially when dealing with high-demand sailings.
We appreciate your feedback and will continue working to improve our communication going forward.
Thank you
Team TravelGates UK!
Excellent company
Second time we have used travel gates.First was Euro Disney paris.We have just been to seville for my 60th.Maria booked both holidays.Excellent service and communication.Thankyou and look forward to using you again in the future.
7 april 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Gillian,
Thank you for your lovely review and for choosing TravelGates again. We're delighted to hear that Maria helped arrange both your trip to Euro Disney Paris and your recent 60th birthday celebration in Seville.
It's wonderful to know you received excellent service and communication throughout. We'll be sure to pass your kind words on to Maria.
We truly appreciate your continued trust in us and look forward to helping you plan your next holiday.
Team TravelGates UK!
Sophia…
The agent Sophia was very helpful and went out of her way to put together an itinerary that was flexible and interesting. If I hadn't accepted an alternate holiday then I would have accepted the holiday she put together.
30 april 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Graham,
Thank you for your kind review. We're delighted to hear that Sophia was so helpful and went out of her way to create a flexible and interesting itinerary for you.
We really appreciate your feedback and are pleased to know you felt well supported throughout the planning process. We'll be sure to pass your comments on to Sophia.
Thank you for considering us for your holiday plans, and we hope to assist you again in the future.
Team TravelGates UK!
I found the link for travelgate on Facebook
I found the link for travelgate on facebook. I messaged to enquire about a trip. And got a reply back from Julie.
Amazing amazing person. I can’t thank enough. She is compassionate and genuinely carrying person. She looked in for a trip for me and kids. Gave me options. Not forcing anything but simply options and recommendations. I booked a decent priced trip with her and definitely will keep her contact for my future trips. Many Thanks Julie for all your help. Your company is lucky to have you. You are great asset for them. genuine , caring and honest staff are hard to find . Good luck with everything . Wish you a successful and prosperous life.
1 maj 2026
Svar från Travelgates UK
Dear Khan,
Thank you so much for your wonderful and heartfelt review. We're delighted to hear that Julie provided such compassionate, attentive support while helping you plan your trip for you and your children.
It's great to know she took the time to understand your needs, offered suitable options without pressure, and helped you find a holiday that works well for you. We’ll be sure to pass on your incredibly kind words to Julie.
We truly appreciate your feedback and are thrilled you had such a positive experience. Thank you for choosing us, and we look forward to helping you with many more trips in the future.
Team TravelGates UK!
Great company
Found the company while on Facebook and they had break advertised that I’d like to enquire about, the travel agent dealing with my enquiry was Julie Taylor and she was amazing, making sure that flights , hotels , luggage, etc met my requirements . Really looking forward to this break later in the year and thank again Julie
30 april 2026
Svar från Travelgates UK
Dear Louise,
Thank you for your lovely review. We're delighted to hear that you found us through Facebook and that Julie Taylor was able to assist you in putting together your upcoming break.
It’s great to know she made sure all the details, including flights, hotels, and luggage, met your requirements and helped make the booking process smooth and straightforward.
We’ll be sure to pass your kind words on to Julie. Thank you for choosing us, and we hope you have a fantastic trip later this year.
Team TravelGates UK!
Just a short note to compliment Travel…
Just a short note to compliment Travel Gates, in particular Sophie, who with great patience dealt with my interests in a very efficient and professional manner albeit not resulting in me making a booking on this occasion, very professional!
29 april 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Jeff,
Thank you for your kind feedback. We're delighted to hear that Sophie provided such patient, efficient, and professional service while assisting with your enquiry.
Although you didn't book on this occasion, we really appreciate you taking the time to share your experience, and we're glad you felt well looked after throughout the process. We'll be sure to pass your comments on to Sophie.
Thank you for considering TravelGates, and we hope to assist you again in the future.
Team TravelGates UK!
Deborah was very helpful in getting me…
Deborah was very helpful in getting me different prices
Thank you
28 april 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Julie,
Thank you for your kind feedback. We're pleased to hear that Deborah was very helpful in providing you with different pricing options and supporting your enquiry.
We really appreciate you taking the time to share your experience and will be sure to pass your comments on to her. Thank you for considering us, and we hope to assist you again in the future.
Team TravelGates UK!
Holiday booking
Joanna was so helpful and easy to deal with . She answered all my questions, she was quick reply and she accommodate all my requests. It was so easy to book the holiday and stress free.
27 april 2026
Omdöme utan inbjudan
Julie at Travelgates
Julie at Travelgates has been so patient and responsive throughout the whole process, taking the time to make sure everything was just right for me and my son.
Julie put together the entire trip for us, including the hire car, which saved me so much time and hassle trying to book everything separately. The whole process has been really smooth from start to finish, and even the payment side was simple and stress-free.
She’s truly taken care of everything, which has made planning this trip so much easier. I’m really looking forward to our holiday now fingers crossed everything runs just as smoothly when we go away!
28 april 2026
Auschwitz trip
They tried very hard to accommodate my needs and get my the best price.
26 april 2026
Omdöme utan inbjudan
Prompt answers & all information…
Prompt answers & all information requested to make decisions supplied.
24 april 2026
Omdöme utan inbjudan
Fantastic service from Hannah
Great customer service from Hannah at Travel Gates UK.
Really kind and well spoken lady, very knowledgeable and punctual.
Overall a great experience received, thank you.
23 april 2026
Omdöme utan inbjudan
Booked 3 night stay in Krakow with…
Booked 3 night stay in Krakow with visit to Auschwitz, which was our main reason for going.
Unfortunately I found communication lacking prior to trip and all done through WhatsApp, with myself having to chase constantly for verification on flights/ hotel etc. I kept asking for voucher for Auschwitz and this was delayed, cutting a long story short, was told week before we flew they couldn’t book the Auschwitz trip. Upset and annoyed as this was our main reason for going. All other trips there were sold out (however I did indeed manage to book one myself through Trip.com who I’d highly recommend). After a lot of WhatsApp messages, Grace booked us on the salt mine trip ( amazing and glad we did it). However I asked for compensation due to the upset and constant having to chase them, original booking agent Naomi had left which meant our booking also got forgotten sometime in this. Response for compensation- ‘why would we compensate you, we have booked you on the salt mine trip’.
Although everything ran smoothly, flights, hotel etc this was not without worry all the time. Would I use again? No. I would have been better off booking everything myself. Using the company was supposed to take the stress out of a trip- it didn’t and added to it.
Given 3 stars purely because flights, hotel and salt mine trip was good and the original person who booked it Naomi.
14 april 2026
Omdöme utan inbjudan
SCAM SCAM SCAM THEY ARE FAKE AS F do…
SCAM SCAM SCAM THEY ARE FAKE AS F do not use they are NOT real...... thieving Ba@#£@ds. Apologies but im PiS#d at them.... They don't send you an ATOL certificate they lie to you. NOT A REAL COMPANY...
21 april 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Leann,
Thank you for your message.
We would like to clarify that all relevant details, including booking information and terms, were shared with you prior to confirmation. No payments are processed until the customer has reviewed and confirmed the booking details.
Regarding your concerns, we have already responded to the chargeback case with the appropriate supporting documentation and proof of services booked and confirmed. This matter is now being handled through the bank’s formal process.
We kindly ask you to wait for the outcome of the bank’s investigation, as they will review all evidence from both sides and provide a final decision in due course.
We remain confident that everything was handled correctly and transparently, and we will fully cooperate with the process until it is concluded.
Thank you,
Team TravelGates UK!
Great quote
I would like to say the quote given was exceptional.
still waiting to make a decision. Thanks to Maria for her help.
21 april 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.