Always easy to deal with. Had one hiccup on this order that I placed in advance though. I received notification that it was ready to collect. But at the kiosk, despite the system clearly saying if w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the curr... Se mer
Företaget har svarat
I loved the NZ Post lady's manner and thoroughness. For the choices of ID we struck a problem. On my email list of suitable ID was included Gold Card, (with asterisk), but it was not included on the... Se mer
Företaget har svarat
Purchase international currency online, trustworthy, reliable, simple, secure, select collection shop and date required. Make pick up simple, follow the instructions on your confirmation email... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Skrivet av företaget
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Kontaktuppgifter
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, Nya Zeeland
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
On line orders
Easy to order & name day you wish to pick up. Never had a issue & used many times.
9 september 2026
Svar från Travelex NZ
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
This service is very good
This service is very good. It's easy to order online and the gentleman who mans the counter in Hamilton is pleasant and efficient. I have given 4 stars instead of 5 simply because it's inconvenient to have to go to Hamilton from Cambridge to collect the funds. Other districts have a collection service using Paper Plus stores but not Cambridge. With the cost of petrol now and parking hassles I dislike having to go to Hamilton but it's still a benefit having Travelex reasonably close by and I will continue to use the service.
9 september 2026
Svar från Travelex NZ
Hello! We really appreciate your thoughtful 4-star feedback. It’s great to know we’re on the right track. We’re always striving to make every experience a 5-star one. Thank you for your support, and we can’t wait to assist you again. Travel well! Kind regards, Online Support Team.
Great service!
9 september 2026
Svar från Travelex NZ
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
Svar från Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Svar från Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Svar från Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
From a very appreciative customer.
Our local office is really easy to find for a start. I actually went my bank first and they recommended I visit Travelex for the service I needed. When I arrived, the customer service attendant was friendly and super helpful. He helped me exchange my dollars in the currency I needed and did it with step by step narration. He then asked some really helpful questions that determined I needed a travel card. He helped me again, step by step, to set this up which took no time at all. He was clear, patient and really helpful. I walked in a little frazzled as I had left the exchange and sorting my finances to the very last minute but walked away feeling relieved everything was sorted for me after one visit to Travelex. I would highly recommend them for currency exchange, top of the line customer service and support. Thank you!
27 augusti 2026
Svar från Travelex NZ
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Communication excellent
Communication and service at booth was first class. I just can't understand the slow turnaround for a common currency like euro.
8 september 2026
Svar från Travelex NZ
Hello! We really appreciate your thoughtful 4-star feedback. It’s great to know we’re on the right track. We’re always striving to make every experience a 5-star one. Thank you for your support, and we can’t wait to assist you again. Travel well! Kind regards, Online Support Team.
Excellent service Helpful and friendly…
Excellent service Helpful and friendly staff member
7 september 2026
Svar från Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
It's easy
It's easy, I just wish you could see the reference number under transactions and they would show there as pending while money waits to be received. Aslo if you make a payment on a Friday it takes longer than 2 days.
7 september 2026
Svar från Travelex NZ
Hi there. Thanks a lot for the great 4-star review. We’re happy to hear we helped make your travel money experience easy and efficient. We’ll keep working to make your next visit a perfect one. See you next time and happy travels. Kind regards, Online Support Team.
Excellent/ easy process and staff…
Excellent/ easy process and staff extremely knowledgeable and helpful
7 september 2026
Svar från Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Easy to order online for an in store…
Easy to order online for an in store pick up.
Would like option to choose denominations but did get ok amounts when it arrived - will need to get some change as early as possible on our trip
7 september 2026
Svar från Travelex NZ
Hello, we’re so pleased to receive your positive review. Your feedback is invaluable as we aim to provide nothing less than 5-star service. Thank you for choosing us, and we hope to welcome you back soon. Safe travels! Kind regards, Online Support Team.
Vikram Dutta from Sylvia Park, Auckland - Great service!!
I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the currency was there.
He helped me sort out some issues with denominations and generally couldn't have been more helpful.
I will continue to use his services for my future travel/currency needs.
17 augusti 2026
Omdöme utan inbjudan
Svar från Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very helpful and friendly customer…
Very helpful and friendly customer service. Top-ups are easy by using the app, but I wish there were more currencies available.
6 september 2026
Svar från Travelex NZ
Hello, we’re so pleased to receive your positive review. Your feedback is invaluable as we aim to provide nothing less than 5-star service. Thank you for choosing us, and we hope to welcome you back soon. Safe travels! Kind regards, Online Support Team.
Good easy process although some…
Good easy process although some ambiguity over collection point payment - could be improved on what they say will happen - but in the end sorted fine
6 september 2026
Svar från Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Exceptional Customer Service
Lovely lady at NorthWest mall. I've been served by her a couple of times now. She is thorough, meticulous, very knowledgeable about the products and provides lovely customer service.
23 april 2026
Svar från Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Quick service online ordering of cash
Quick service online ordering of cash, friendly staff
4 september 2026
Svar från Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Sylvia Park
Sylvia Park: Clear explanations, helpful staff member, great experience
9 september 2026
Omdöme utan inbjudan
Svar från Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
I was kept informed
I was kept informed. So great communication. Pleasant experience when I was collecting money. Friendly staff.
3 september 2026
Svar från Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Great service from Jono in Nelson…
Great service from Jono in Nelson yesterday.
8 september 2026
Omdöme utan inbjudan
Svar från Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.