Fabulous radiators and great customer support. They really helped me with colours and finishes, and were particularly thoughtful about how to convert one of my two radiators to electric when it too sh... Se mer
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Fantastic experience from initial enquiries to taking delivery of our Victorian 3 column 745mm Cast Radiator with the satin nickle Radiator valves and wall stays. Painted in Graphite grey was good mat... Se mer
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Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed thro... Se mer
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After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tra... Se mer
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Företagsinformation
Om Trads
Skrivet av företaget
Trads Cast Iron Radiators has been established for over 20 years and has thousands of satisfied customers, as shown with our 5 Star Trustpilot reviews and customer gallery. Within our Lincolnshire-based factory and showroom, Trads highly skilled and experienced master-craftsmen assemble and hand-finish over 50 different styles and sizes of Cast Iron Radiators. The Cast Iron Radiators are built in sections and fully customisable up to 2 metres in length.
From traditional Victorian to ornate, Trads Cast Iron Radiators can be finished in over 10,000 colours from prestigious paint brands like Farrow & Ball, Little Greene and Roberson Liquid Metal. Alternatively, you can choose from specialist finishes including Hand Burnished (Polished), Satin Polish, Highlight, Verdigris, Vintage Copper, Hand Gilded and Pewter Lustre. Trads offer FREE colour swatches and a FREE colour match service; simply provide a wet sample
Whether renovating a period property, castle in Scotland, hotel in London or a chateau in France, Trads can facilitate. We offer Worldwide delivery and FREE UK Mainland Kerbside Delivery on radiator orders over £449 including VAT and accessories over £149 including VAT. Trads offers quality that is second-to-none, following a 60-step quality assurance process accredited by ISO9001. This gives us the confidence to provide a Lifetime Guarantee on ALL our Cast Iron Radiators. If you would like to see how your Cast Iron Radiators are made, please book a FREE Factory Tour.
VISIT OUR WEBSITE CONTACT USKontaktuppgifter
Hurlingham Business Park, NG32 3HL, Fulbeck Heath, Grantham, Storbritannien
- 01400 263320
- sales@tradscastironradiators.co.uk
- tradscastironradiators.co.uk
4,6
Utmärkt
233 omdömen
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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very nice people to deal with and very…
Very nice people to deal with and very helpful
10 januari 2025
Svar från Trads
Thank-you for your review, we're glad to hear you found your experience positive.
Back for more rads!!!
Ordered another 6 radiators, they were slightly more expensive vs the cheapest competitor I could find online but having ordered from Trads before I knew the service and product are brilliant.
Eve pulled together the order, their emails kept me informed of the build and test progress and delivery was provided with a 2 hour slot. Can’t wait to get them fitted.
The previous order has been installed for over 3 years and look just as good as the day they arrived, no leaks, no issues.
Great customer service and product!
14 mars 2025
Omdöme utan inbjudan
Love my new radiator!
Easy ordering process, very helpful and quick responses by email. Delivered when they said they would, no messing around!
Really pleased with their service and my radiator is fab. Thanks so much!
14 december 2024
Svar från Trads
Thank-you for leaving ourselves a review, we very much appreciate your feedback.
Very helpful!
Very helpful bunch. I had some problems putting the two halves of the radiator together but they did everything they could to fix the problem as quick as possible.
The radiators look great!!
9 december 2024
Svar från Trads
We're very sorry to hear you are experiencing an issue with your radiator. I understand one of our customer service team has been in contact with you to help resolve this for you.
Carron Customer Service Team
Svar från Trads
Thank-you for taking the time to leave a review, we are delighted to hear you are pleased with the product and service received.
If you need anything further then please do let us know.
Charging incredible amount to return a…
Charging incredible amount to return a product, taking into account that the original delivery was not smooth either.
29 november 2024
Svar från Trads
Hello Ahmed,
Thank you for sharing your feedback.
I understand you believed the item you purchased would be freestanding, however as shown in all of our illustrative photographs of the product online, these are wall mounted.
We’re sorry to hear that you felt the collection cost wasn’t what you expected. We understand that shipping costs can sometimes seem high, however the £75 collection charge reflects the careful transportation of your pallet. The cost is from a third party pallet network company who he work alongside daily and is a competitively priced. The item couldn't be sent via a parcel courier due the size and weight of the item.
We have offered for you to return the item via your own chosen method to which we can then refund the item in full for you.
We truly value your business and feedback, if you would like to discuss this further please could you give me a call on 01400 263313.
Anthony
Customer Service Manager
Trads, cast iron radiator.
Radiator packaging and delivery was first class, the driver even brought it all the way to the front door.
Also the radiator looks great and works perfect.
20 januari 2025
Svar från Trads
Thank-you for leaving a review. We appreciate your kind comments and are delighted to hear that you are please with your recent radiator purchase.
Poor Customer Service
Ordered cast iron feet but they were too small for my radiator. Contacted customer service requesting return but they refused as just out of 2 week window. I understand I was outside of time limit but not by a huge amount, product is unused and I was paying for the return. Very poor customer service will not use again and would not recommend.
**update**
Have been contacted by Trads customer service who have agreed a refund once the item is returned. Had not expected a reply or such a positive outcome. Thank you for the excellent follow up.
23 oktober 2024
Svar från Trads
I'm sorry to hear that you were unable to return this item as it was outside of the 28 day window. I've attempted to contact you a couple of times in order to discuss this further to seek a resolution for you but have been unsuccessful so far. Please could you contact myself on 01400 263313. Kind regards Anthony
Svar från Trads
Thank-you for leaving ourselves a positive review, we really do appreciate the feedback.
Well done Trads Team, an excellent service.
Very easy to order and get delivered, with updates throughout the process, plus a call to make sure about the delivery date, address and unloading arrangements. All in all a great service and a quality product. Well done Trads Team
3 oktober 2024
Svar från Trads
Thank you Stephen for leaving a review, we're pleased to hear the the ordering process was easy to navigate, and that you were kept up to date with your order. Thank-you for ordering with Trads.
10/10 experience using Trads
10/10 experience using Trads, would 100% recommend and use again. Considering how much of a pain I was as a customer (changing colours and sizes quite a few times!) customer service was one of the best I've experienced and all my requests were accommodated quickly. Special mention to Eve who was great to deal with. Thank you!
2 november 2024
Omdöme utan inbjudan
Svar från Trads
Thank-you for your kind words, we'll ensure Eve is made aware of your kind comments. Thank-you for ordering through Trads.
The product arrived very swiftly and…
The product arrived very swiftly and the radiator is now fixed perfectly to the wall. There were no installation instructions in the box or the dispatch note - luckily I had printed them out from the time of ordering, and we had one the same already attached to another radiator that my decorator could copy.
25 september 2024
Svar från Trads
Thank-you for leaving ourselves a review, we're pleased to hear you are happy with your purchase.
Svar från Trads
Thank-you for leaving ourselves a review, we're pleased to hear both the product and customer service was excellent. Please let us know if we can do anything else for you.
V happy with my purchase and…
V happy with my purchase and experience, will absolutely buy again and recommend to everyone. V reliable service. Thank you
15 september 2024
Svar från Trads
Thank-you we're delighted to hear that and look forward to receiving your next order.
Authentic, quality radiator
Great radiator. Great service. Feels like we’ve purchased a quality item.
27 augusti 2024
Svar från Trads
Thank-you for leaving ourselves a review, we're glad to hear you are pleased with the product.
Fantastic quality
Fantastic quality. The standard dark grey colour was so much better in real life than it looks on the website.
Very please and will order more when needed.
20 augusti 2024
Svar från Trads
We're delighted to hear to love that the product, and look forward to providing you with radiators for many years to come.
Very professional..
This was my first purchase from Trads and couldn't have been better, the website was clear and easy to navigate. I received step by step notifications as the radiator went through the different stages of manufacture. The delivery was on the requested day and extremely well packed on a pallet.... I also received a little tub of touch up paint, just in case. This is just the purchasing experience.... the rad is perfect too... lovely quality.
They do warn you on the website...even small rads are very heavy... they are cast iron after all. Many thanks.
DM
Ironbridge Shropshire
10 oktober 2024
Omdöme utan inbjudan
Svar från Trads
Thank-you for leaving ourselves a review, we really do appreciate your kind comments, and delighted to hear you are delighted with your purchase.
Excellent communications
Excellent communications, no question too trivial to answer. Easy web site to use for ordering and very quick delivery service.
11 juni 2024
Svar från Trads
Thank-you for leaving ourselves a review. We're delighted to hear that the website was easy to use, and that the team were able to answer all of your questions.
If you need anything else then please let us know.
The website was easily navigated.
The website was easily navigated.
The delivery dates were accurate.
5 juni 2024
Svar från Trads
Thank-you for leaving a review, we're pleased to hear you found the website easy to navigate and that your order was delivered within the estimated time period.
I've been so impressed with this…
I've been so impressed with this company - ordered my radiators online and the customer service and product quality have been absolutely excellent.
7 juni 2024
Svar från Trads
Thank-you for leaving such a glowing review, we're always delighted to hear positive feedback about the team, and our products which we take such pride in.
Many thanks
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