TPT Retirement Solutions Omdömen 

Very helpful. I was helped by two people, Jim and Paula and they talked me through everything with lots of patience. Really friendly and professional.

They have a good team that actually listens to customers complaints and support them to resolve their issues.

My call was answered swiftly. Raj was courteous, polite and answered my query. Very happy with this service.

Great communication and product knowledge

Very knowledgeable and helpful with my enquiry. Explained everything very clearly.

Well mannered and knowledgeable on pension questions

Very helpful with what was needed. Particular thanks to Jyoti!

Jyoti was very helpful and patient today
Thank you

A very user friendly online ‘chat’ process, enquiry all sorted and resolved to my satisfaction in a few minutes.
Very impressed

Sabrina was super helpful. She was friendly and professional and knew exactly how to help me with my query. Plenty of advice given too. Thank you it was a pleasure speaking with you today

Great customer service very quick to respond

Excellent staff knowledge, prompt response, answered questions quickly

I spoke to Paula regarding some information that I needed in completing a form and I was very happy with the service provided. Paula was polite, friendly and calm and went through the form with me and explained what I needed to do. Excellent Service.

Very helpful, courteous, answered all my questions satisfactorily.

Raj was extremely helpful. A total credit to your organisation.

I spoke to Raj today regarding my pension. He was extremely helpful and knew exactly the support I required to answer my questions. Very quick and efficient customer service. It makes the process a lot easier when staff are keen to help you!

Great no hassle polite customer services answered my question in seconds.

I have to give Sabrina 5 stars as her service was excellent.

BUT - if this review was for tpt and the service I've received over the last 3-4 months... i would give it 1 star.

I have been battling with tpt for nearly 3-4 months to get a simple pension fund transfer completed. I asked for all current investments and all future payments/investments to be put into the tpt cash fund...

Over the last few months, I have had to make 2 complaints to tpt directly, and due to their responses and lack of action I've also had to escalate my complaint to the next level.

I have made several phone calls and emails over the last few months. At times, I feel I've been gaslighted and promised call backs from the complaints line and haven't been called back.

Sabrina was the FIRST team member to deliver on her promise to call me back, as this was my third call to the complaints line.

I have been appalled at the service i have received from tpt. the fact that one of my tpt complaints was not upheld as they said the fund transfer had happened 2 weeks previously. yet on checking the portal - it hadn't. was just a joke!!
I genuinely didn't believe that one person knew what the other was doing..

When i called up to ask - they just didn't know, and weren't able to any any of my questions.

I was promised many times that this would be escalated to the highest level and would be sorted out.

This has taken the last 3 months to sort out and many many hours of my time, writing email and making calls.

As I say - Sabrina is the first person to call me back, and actually help get this sorted.

tpt - if you're reading this - go into my account and look at who has dealt with me and listen to the phone conversations!

so - as of today - my funds are now in the correct fund which i requested over 3 months ago.

However, the proof of the pudding will be at the start of next month when my July Payment goes into my pension pot. Lets see if it goes into the correct fund as requested or if I have to start this whole process again!

So 5 stars for Sabrina (thank you!) and ONE for tpt!

Raj, was very polite and spoke clearly answering my questions quickly and resolved the issue first time.