Townsend Store Omdömen 

I pre-ordered Gary Numans A Perfect Circle. Money was taken from my bank. To date I still haven't had my order which was released on 25th July 2025. I have had no email from the company explaining why I haven't had my order and each time I log in the released date changes,even though it definitely came out on 25th of July as others have had theirs. Communication from them would be appreciated

J’achète sur le site depuis plusieurs années.
Envois soignés d’autant plus que j’achète des vinyls avec envoi par avion vu que j’habite en outre-mer. Les dates d’envoi sont t respectées même pour les pre-vente.
⭐️⭐️⭐️⭐️⭐️

Ordered an album as it was showing free delivery. On checking the invoice it was showing over £5 delivery charges. Emailed to find out why they were there, told they don’t do free delivery. After replying to them saying that if the delivery charges couldn’t be refunded I wished to cancel the order, only to be told it was too late to do so, and I’ll have to return the LP.
Very poor service all round.

I ordered some LPs and what not from Feeder/Townsend Music. Soon after ordering, I received an e-mail that a copy of my passport (!) was needed to ship from their warehouse to me (European Union), with no further explanation. I asked for more information, but Veronika from customer services simply referred me to DHL. So, no explanation or help at all. Then, after a while the ordered items were returned to Townsend. Now, re-delivery costs 21 euros extra. I guess I'll have to wait and see whether the items will be delivered at all.

If I have other options for certain items, I will never order here again.

Townsend sell conterfeit blu ray. I bought the Pink Floyd live in Pompéi and there was nothing on the blu-ray. I contact them but no answer. Is it so hard to be polite to answer.

The Good: I have pre-ordered twice through Townsend before without problem; I received well-packed items very quickly. However...

The Not So Good/Bad: I ordered two CD box sets at the total cost of £105.50 on 19 April; the confirmation said that they would be sent by 48 Hour Tracked delivery. At 25 April the order was still pending (i.e. not sent out), this was because one of the items was not actually in stock. Had I known the item was not in stock I would have bought from elsewhere in the first place.

Companies should certainly not list items for sale when they don't hold stock - it's an obvious recipe for disaster. Anyway, I have now cancelled he entire order and bought through Amazon and eBay, as I could have done a week ago. Overall I saved a couple of £s in the process but was happy to use Townsend as I, naively, thought they benefited labels and artists - clearly not, in this case, I won't be doing the same again!

Communication was lacking, I had to investigate the problem myself.

I ordered a CD and NEVER got it. I contacted them via their “customer support” and nuthin. And of course a phone number DOES NOT EXIST. Don’t order via TM Stores.

I ordered the Gillan cd box months in advance. This one with a signature from Ian Gillan. I got one without while someone else, probably in England, got a signed one later than me. I contacted Jake several times but he excels in stupid answers so I feel like I'm being treated badly as a customer. Townsend you guys did me a very bad turn!

Hello Jake,
Thanks for the email. I am sending pictures of the order and of someone who received a signed box from you today. My question of course is how can someone who receives the package later than me receive a signed copy from you??? That is not right?? I am curious about the explanation.

I was amazed by the speed and condition of a recent purchase. It arrived from overseas immaculately packaged and lightening fast delivery in less than a week. Will certainly be purchasing more from this company online. They set a high bench mark for customer service. I must admit suppliers in Australia fall short. I’m used to the 4 weeks delivery and numerous emails trying to locate it. So this product and delivery experience was a welcomed change from our Australian suppliers. Thanks

Ordered a gift for my daughter on 8 December. Never received, no communication from the company but quickly took their money. Gonna speak to the bank about fraudulent transactions

Never received an item I ordered. Customer service representatives Jake Holt and Veronika Hanusova have been unprofessional and extremely unhelpful. After over three months of back and forth emailing (which mostly consisted of generic copy-and-pasted FAQs), only a partial refund was issued.

Pre ordered the Primal Scream album via Ticketmaster when buying gig tickets, still not received the cd and told they have no record of the order and to speak to Ticketmaster. Ticketmaster say it will be sent next April and they cannot refund or send sooner as it isn't anything to do with them and to speak to Townsend music. Feel totally ripped off, how is it ok to take payment and not provide the goods?

I bought two double sets of vinyl records by the band Archive, which included four double editions of vinyl records and two print art with musicians' autographs. It was a pre-order and I waited for it to be fulfilled for over half a year. The order was originally supposed to be delivered in September, but due to delays it was delivered in November.
Unfortunately, the order I received is missing a VERY IMPORTANT item for me as a fan - print art with musicians' autographs, which was supposed to be part of the set I ordered.
I reported the lack to the seller, but unfortunately the seller is not willing to help and redirects me to a link where information was ADDED after my order that there is a limit of one print art per order.
When I placed my order, there was no such information, which is confirmed by my order summary, which contains such information. It is stated there that I should receive two print art with musicians' autographs for the two large sets of records I ordered.
The store tried to be sneaky and changed my order in their system so that the website would show that I had only ordered one print art, which is a lie and an attempt to cover up the problem.
The email with the order summary that I received at the time of payment shows the truth and that I did not receive the complete order.
Unfortunately, the store does not provide any help and does not even try to solve the problem. They stopped replying to emails and ignored the problem.

After every prior order has arrived damaged in Germany, I gave the "Official Store" the benefit of the doubt and ordered a 200 EUR box set. Instead of breaking up the items (which are individually sold) into two packages to stay below the import tax barrier, Townsend shipped one large box resulting in over 50 EUR import taxes. Neither their order process nor their confirmation mentions anything in a way that one could still re-think and cancel.

I ordered 2 T-Shirts and they came wrong size and not what was ordered. I sent the package back at my Own expense and I live the US. Sent them 2 Emails. Have heard NOTHING from them in nearly 2 months. I have now spent nearly $150.00 on sorting this out. Not Cool at all.

Pre-ordered a copy of the new Tom Ball Album 'Curtain Call' at one of his concerts and was given details of how to order online. The ordering system was powered by townsendmusic via tmstor. This was back in April. To date I have not received any CD, a reply to my emails and now their site is having 'maintenance' done so not able to contact townsend music direct. How many more people have paid and not received ?? Not impressed at all.

I don’t understand why these bad reviews lately…I ordered 2 Normandie Dopamine Zoetrope vinyls on 12/5, they were dispatched 2 days later and delivered. Everything was perfect with these 2 rare vinyls I ordered.

Shocking service and liars. Purchased a Simply Red signed print limited to 260 pieces. Mine was 452 out of 500… they way to order is through the email link that Townsend music now deny sending even though when sending a reply to them it’s their email address.

It's no surpirse that this entry remains unclaimed and it's such a shame for the many artists who rely on this shambels of a company to sell on their behalf.

This is the second and final time I will ever use Townsend. First time I put it down to a pre-order delay and while slightly frustrated with the lack of communication, put it down to a manufacturing delay. This time, they had some Record Store Day releases I was looking for and opted to try again. As with many outlets, RSD meant the site was busy so you have to go with the flow on this one. With three items confirmed in my basket, I selected 48-hour delivery as an option. The order went through on 22nd and the email confirmation followed shortly after but it was over a week before the items were dispatched. No update, no way to contact the company, all I got was the Royal Mail reference which remained as "we are waiting for your package" for almost a week.

I had specifically booked 48-hour delivery to fit around other plans but no, Townsend sit on it.Thankfully Royal Mail did their bit and redirected the delivery as requested.

Avoid this company, triple check your favourite artist doesn't use them before you are disappointed with your order.

Joined the queue at 8pm or should i say melee for the record store day online sale in a forlorn attempt to secure a copy of def leppard live at leadmill well what can i say ??/ Well quite a few things actually. To say def leppard are a band that everyone supposedly hates this seems to have sold pretty well. Second I have never agreed with the concept of record store day i actually think it harms the record industry rather than helps it and its always lifelong fans like myself who always end up getting bent over and missing out and this is no exception. Waited in the queue for 20 minutes then got kicked off the website twice then finally when i thought i had struck gold i approved the transaction with my credit card provider pressed okay and the order was gone ......... as if it never even existed not a trace of it anywhere and now guess what? thats right folks its sold out .
How very convenient. What a total and complete clusterxxxx. Sadly i already have a pre-order with this firm for the pyromania 40th anniversary release, I shall wait and see what happens with that one with interest. But whatever the outcome of that it will be the first and last time i buy anything from them.