Very helpful when I emailed to ask a question. Prompt dispatch & delivery. Quality goods at a reasonable price. Would recommend & use again. Thank you!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Needed a replacement base for Cadac Safari Chef 2 whilst on Motorhome road trip in Yorkshire. Happened to be passing Keighley shop so telephoned and got them to put aside the base which I collected th... Se mer
Refreshingly customer focused company to deal with. There was a very minor picking error to a small part of my order. Jacob responded to my email very quickly and despatched the correct item the sam... Se mer
T&S are a proper service provider and because they were able to supply all the parts to repair my Cadac Safari Chef II it meant it could be kept running and prevented it from being scrapped and replac... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av gasflaskor
- Försäljare av campingutrustning
- Försäljare av grillar
- Leverantör av värmesystem
- Butik med husbilstillbehör
- Leverantör av svetsgas
Skrivet av företaget
Towler & Staines are one of Yorkshire's leading Calor Gas LPG suppliers, stocking propane, butane and Patio Gas cylinders all year round, as well as AirProducts industrial gas agents and Air Liquide pub gas stockists. We supply gases such as Argon, Nitrogen and Acetylene for welding, cutting and heating, as well as CO2 and mixed beverage gases for pubs and restaurants. We can provide much more than just fuel, with a wide variety of gas appliances available to browse either online or in either of our two branches, located in Keighley and Bradford respectively. Whether it's a barbecue for those Summer weekends, or a portable gas heater to take the edge off on a Winter evening, there's plenty of options to choose from, for every budget. Towler & Staines are exclusive spares stockists for Cadac, one of the most well-known portable camping barbecue brands around. With decades of experience on the Cadac appliances, our staff are always happy to help you resolve any issue and point you in the right direction when it comes to finding the right spare part! Not to mention, we stock an extensive range of Cadac barbecues, accessories, covers, bags... the lot! We're a one-stop shop when it comes to Cadac! As well as the camping and caravan cylinders we have in, such as Calor 6kg and Campingaz 907's, T & S offer a variety of camping and caravan accessories... From unbreakable tableware sets, to toilet fluids and cleaners, we have everything you need to get set for a trip away.
Kontaktuppgifter
85 Bradford Road, BD21 4BL, Keighley, Storbritannien
- 01535606631
- gas@towler-staines.co.uk
- towler-staines.co.uk
4,9
Utmärkt
1 tn omdömen
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Exceptional Service
Bought Cadac chef 30 at Newark motorhome show on unpacking pot stand missing,rang on Monday morning phone answered promptly by very helpful lady who immediately said apologies will express replacement today arrived Wednesday what a pleasure to deal with a honest company would certainly recommend and use again
15 juni 2025
Omdöme utan inbjudan
Svar från Towler & Staines Ltd
Thanks for leaving us a review! We hope that you're enjoying your new Cadac Safari Chef 30 - Now you've got your pot stand back!
Good price and quick delivery.
27 maj 2025
Svar från Towler & Staines Ltd
Thanks for the review Elliot!
I ordered a gas bottle from you for my…
I ordered a gas bottle from you for my sodastream it was not working when I asked for refund it was rejected not happy because paid 24 pounds
27 maj 2025
Svar från Towler & Staines Ltd
Hi Betty, unfortunately we can not refund consumable items such as gas cylinders as we are unable to resell them. We're sorry this has prompted you to leave us a 1 star review, hopefully you are able to get your Sodastream working again - If your Sodastream is less than 2 years old it will still be under warranty and they can repair it for you!
I increased my confidence, loved the experience of towing…
I loved the experience of towing without the added stress of being straight out on the road. The instructor immediately put me at ease and was so knowledgeable I had no worries about what I was doing and was able to relax and learn in a safe environment. Thank you would definitely recommend this course.
27 maj 2025
Svar från Towler & Staines Ltd
Thanks for the review Diane, however, I think you've got the wrong company! You bought some Cadac BBQ spares off of us... Unless we've started a new secret side business I don't know about! :-)
Svar från Towler & Staines Ltd
Thanks for the positive review Nigel!
Svar från Towler & Staines Ltd
Glad to hear that Dave, thanks for leaving a review.
Svar från Towler & Staines Ltd
Thanks for your honest review Martin, we're always revising our prices and shipping costs and will certainly take this into account.
Great product and really good quality
Great product and really good quality. Delivery was very prompt
27 maj 2025
Svar från Towler & Staines Ltd
Thanks for the review Ruth!
As a UK citizen resident in N Ireland…
As a UK citizen resident in N Ireland I needed a Cadac small part and this company were listed as exclusive UK suppliers. On the website there is no provision for NI residents which is the first negative. When I emailed I got an initial response which I promptly replied to I got no follow up. After prompting again I was told they couldn’t post first class Royal Mail and 2nd class was £4. This for an item the size of a kola cube. I explained from outset I needed the part urgently so this was no use to me.
Maybe I’ll get the part in France. I will be informing Cadac International about this inadequate customer service to a UK resident.
22 maj 2025
Omdöme utan inbjudan
Svar från Towler & Staines Ltd
Hi Allen, we're sorry to hear you did not have a great experience with us. It can be a bit tricky shipping to Northern Ireland now due to the new changes with the Windsor Framework, however we do make exceptions when customers contact us and are always happy to try and ship to all customers. We offered our usual service to you (£4.00 standard shipping) which was not accepted despite being a fairly average shipping cost, and sadly we could not come to any form of compromise. We've shipped items to many customers in Northern Ireland and will continue to do so, so if you do decide to use us in the future we'd be more than happy to help you.
Gr8 experience
Gr8 experience, prices are brilliant and delivery super fast. Will definitely use again!!
28 april 2025
Svar från Towler & Staines Ltd
Look forward to hearing from you again Caroline! Thanks for the 5 stars.
5 star.
Sorry, clicked on 2 stars accidentally, should have been 5 stars, excellent service and very quick delivery, thank you. Hope this review gets entered correctly. Sorry again for the mistake.
25 april 2025
Svar från Towler & Staines Ltd
An honest mistake, don't worry! Thanks for the review Euan!
Amazing Service
We called the shop about an order enquiry and they were so helpful.
Posted out the same day and got them in super quick time.
The whole process was quick, efficient and easy
Great service
28 april 2025
Svar från Towler & Staines Ltd
We're glad to hear you found us easy to work with Laura, thank you for the kind review!
Svar från Towler & Staines Ltd
Many thanks for the review John.
Svar från Towler & Staines Ltd
Thanks for the 5 stars!
Shame I can only give 5 Stars
Shame I can only give 5 Stars, these guys are AMAZING....
Ordered on line & product arrived very quickly.
Realised that, I, had ordered wrong model, so rang them up to see what we could do.
They could not have been more helpful, and proving that the art of Customer Service is not dead.
Gareth in Bradford and Jacob in Keighley are absolute LEGENDS, and sorted everything for me.
Really couldn't fault them in ANYTHING, nothing was too much trouble.
T & W, certainly the better for having these guys.
Thank you for everything
12 april 2025
Omdöme utan inbjudan
Svar från Towler & Staines Ltd
Hi Neil! We really appreciate the kind words. Thanks for taking the time to leave us such a nice review. Always happy to help and it's great to hear feedback like this every once in a while! The message has been passed on to all staff. All the best and hopefully hear from you again in the future.
- Jacob.
Cadac and Accessories
We purchased a cadac and wanted the lid accessorie as soon as it was in stock Jacob contacted us and was very helpful through the ordering and great communication
I highly recommend tower & staines
1 april 2025
Svar från Towler & Staines Ltd
Hi Fay - Thanks for the review, we hope that you're making good use of your new 2 Cook and the dome lid! Thanks for coming to see us at the show and hopefully we hear from you again soon.
Replacement of Faulty Item
My order was delivered very quickly and well packed. Unfortunately the item was faulty. Communication with the Company was excellent and the item was replaced instantly. I would certainly use Towler and Staines again.
31 mars 2025
Svar från Towler & Staines Ltd
Thank you for the kind review Glynis. Happy that we were able to sort the issue out with minimal fuss, and we appreciate your patience in allowing us to rectify the problem!
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