Our guide, Hifumi, was so warm and welcoming, and we truly appreciated the extra care and effort she took to communicate and engage with my sister and brother-in-law, who are both deaf. Her thoughtful... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... Se mer
Företaget har svarat
We had the best time with Tour guide- Sofia, she was part of Tokyo- Mt Fuji exploring scenic views from different villages visiting the samurai UNSECO village. She’s incredibly talented, amazing and... Se mer
Företaget har svarat
I enjoyed myself on Tokyo walking tour. Jiro was very professional, nice, and knowledgeable about Japan. He also let the group take a detour to try out the viral " meat box" sandwich, which was nice.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.
Kontaktuppgifter
4,7
Utmärkt
583 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We had a very good time on this trip
We had a very good time on this trip. Our guide Shinzo is very kind, knowledgeable and helpful
It was an amazing experience. We visited quite a few different touristic places around Fuji in one trip
6 oktober 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Zaigham! We’re thrilled you were able to enjoy so much of the Mount Fuji area on your Tourist Japan tour package. Shinzo will be delighted to hear your kind words. We handpick guides who love helping guests get the most out of their day, and it sounds like he made your visit extra special!
Enjoyed the day tour to Mount Fuji and Lake Kawaguchiko
Good stops to get some great views of Mount Fuji and surroundings. We greatly enjoyed the hike up the Arakurayama shrine and Chureito pagoda. Lake Kawaguchiko views and the garden was also excellent. The weather was not favorable at the Mt. Fuji station 5 stop but we enjoyed looking around and being there. The guide, Makoto was very helpful in pointing us to the right places for the views and our choice of food.
6 oktober 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Ramachandran! It’s great to hear you loved your time at Mount Fuji and Lake Kawaguchiko during your tour package. We carefully designed this trip to include a variety of sights, so we’re delighted you were able to appreciate them, despite the unfavorable weather conditions. It’s wonderful to know Makoto was able to help make your experience so enjoyable.
Le rayon de soleil
Le temps n’était pas au rendez vous mais le guide Makoto a été tellement gentil, agréable et patient avec le groupe que cette journée en est devenue ensoleillée. Du fond du cœur, merci à lui pour cette expérience inoubliable ♡
6 oktober 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Dear Mélisande, thank you so much for sharing your experience of your tour with Makoto. We’re delighted that his kindness and patience were able to brighten a grey day. We’ll be sure to pass your warm words along to him. He’ll be thrilled to hear them!
seiji excellent tour
seiji was an excellent guide. My family and I really enjoyed the tour and explanations, history, and stories.
5 oktober 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Ab! We're glad you and your family enjoyed the tour and Seiji's stories.
really great service
really great service! very knowledgeable about everything, thank you seiji!
5 oktober 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Kate! We’re delighted that you enjoyed the tour and that Seiji’s knowledge enhanced the experience even further. We'll be sure to pass on your kind words to Seiji.
A fun morning visiting Tsukiji fish…
A fun morning visiting Tsukiji fish market.
Met some wonderful fellow travellers who were great company. Our guide Daniel did a great job taking us around the busy streets of the market without losing any of us and doing his best to ensure we were all catered for.
29 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
We’re thrilled you enjoyed our range of tours in and around Tokyo! It's wonderful to hear you had such a fun time at Tokyo Tsukiji Fish Market. Meeting fellow travelers really adds to the experience. We look forward to welcoming you on more tours in the future!
Very informative
Very informative. All the places shown were great!!
29 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Camille! We’re delighted you enjoyed the different places on the tour.
Veronica was so knowledgeable about…
Veronica was so knowledgeable about Japanese culture and practices.
28 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Jane! We’re so glad you enjoyed the tour with Veronica and appreciated the wisdom she shared.
Danielle was great tour guide
Danielle was great tour guide; very patient with the group and showed us all the points and gave a nice briefing for each spot. Highly recommend!
28 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Dear Gayathri, We’re so pleased you enjoyed the tour with Danielle! Thank you for the recommendation.
Akki the guide was very good and took great care
Akki was very patient and good
He took care of each member of the group with utmost care
22 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Dr Atul! It’s great to hear that Akki took such good care of each of you.
Veronica our guide was very good
Veronica our guide was very good
The Bus seating was uncomfortable for a long journey
Rest of the planning excellent
21 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
We're delighted to hear that you enjoyed your tour with Veronica and found everything to be well-organized. Thank you for your feedback. It's valuable for us as we continuously look at ways to improve our experiences.
Tokyo Day Tour
Aki was an excellent guide and very knowledgeable. We had a great day exploring Tokyo. Definitely would recommend.
22 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you. We’re so pleased you enjoyed exploring Tokyo with Aki!
The trip was amazing and our guide…
The trip was amazing and our guide Makoto was very considerate of our needs. He always made sure that the group had bathroom breaks! The Mount Fuji experience was a must. Our driver Wang was ever so careful.
22 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for sharing, Gene. We’re so glad to hear you had an amazing trip and that Makoto took such great care of your group's needs along the way. We agree - a tour to Mount Fuji is a must! We’ll be sure to pass along your kind words to both Makoto and Wang.
Tour guide from hell
If you want to book a tour and be looked after this is not the tour for you. We should have just booked our own guides. Tourist Japan is an umbrella company that farms out the tours to other tourist companies. They do not look after you at all. They book hotels miles away from meeting points and make you travel hours to meet your guides - usually early in the morning and 2 hours away.
9 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Dear Lynne,
Thanks for choosing Tourist Japan.
I have thoroughly looked into your feedback.
Tourist Japan is not just an umbrella company, we operate entire tour packages for thousands of travelers each year in Japan. We operate the majority of the tours within our packages ourselves, with our team of hand-picked tour guides who are local experts and stand by our company training, DNA, and guidelines. We are constantly working to improve the prominence of our brand within these tours, and your feedback is important for us to reflect that it is clearly not clear enough in all cases. That said, we do work with other partner suppliers for certain activities, mostly specialized activities such as tea workshops, sumo viewings, and so on, who we believe are able to provide our guests with the highest possible experience.
I have also checked into the hotel included in your package. The hotel is located in Central Kyoto, a few minutes from the tour starting points in your trip. The third day in your package included a tour of Osaka starting from Kyoto, and if you had preferred to stay instead in Osaka, and start the tour from there, we could have arranged that, however, usually switching hotels for one night is not something we advise, as you would have had to make the same trip to Osaka either way. We are transparent about the hotels and accommodation location at the time of booking, and should the selected hotel not be convenient, we allow our guests to choose other hotels from our hand-picked and verified selection when booking on our website or via our team.
Our customer service team is available 7 days a week to ensure all our guests are well looked after from the moment of booking throughout the trip. We really encourage guests to take advantage of this and genuinely appreciate being informed in real time of any disappointments or concerns, so we have the opportunity to be able to exceed expectations and make positive travel memories come true. Our team really loves nothing more than great feedback and happy guests.
I would like to invite you to reach out to me personally at sophie@touristjapan.com if you return to Japan so I can make sure that your next experience with us would result in over and beyond satisfaction as we strive for all our guests to experience.
Sophie,
Guest Relations Manager
Tourist Japan
GREAT DAY AT Tokyo
Tourist Japan is a very ptofessionsl and truthfull agency, we took a hole Day walking tour at Tokyo, but having Susana Togawa as our tour guide , really made this a great experience. Her knowledge and patience was amazing, Her english perfect!! She also understood spanish. Thanks for a great Day!!
13 augusti 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Dear Griselda,
Your day in Tokyo with Susana sounds fantastic! We’re so glad to hear that her knowledge, patience, and language skills made the tour such a great experience for you. We hope you enjoyed the rest of your vacation.
Aki was an excellent guide very…
Aki was an excellent guide very efficient and knowledgeable
18 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Cindy. Aki does indeed have a wealth of knowledge, and we’re glad you enjoyed the tour with him.
Friendly and knowledgeable tour guides
Friendly and knowledgeable tour guides. Loved the experiences and the other guests on the tour.
7 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Dear Randi,
Thank you so much for sharing how your tour was! We hope you had an amazing rest of your vacation.
Incredible tour!
Incredible tour! Great conversations, excellent information about the city, and we were given recommendations that you can’t get on travel blogs or through Google searches. Highly recommend! Shish and Seichi were incredible!!
2 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Joshua! It sounds like you had a really fun and interesting time on the tour. We take pride in our tour guides being so welcoming and knowledgeable, so you can have the best experience possible.
Shish and Seichi were both amazing tour…
Shish and Seichi were both amazing tour guides. I highly recommend this tour for your first day in Tokyo to get all of the recommendations for more things to do during your visit.
2 september 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Dear Sarah,
Thank you for your kind words! We're glad that Shish and Seichi were able to make your first day touring Tokyo incredible.
Hi Aki,
Hi Aki,
We had the most wonderful experience with our tour guide!
His passion for the culture, history, and local insights truly brought the place to life. We felt not just like tourists, but like friends being shown around by someone who genuinely cared.
We are so grateful for the memorable experience and would highly recommend this tour guide to anyone looking for professionalism, warmth, and an unforgettable journey.
It was bit exhausting by the end of the day with 20k steps walk.
Regads
Geeta
29 augusti 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Dear Geeta, we're so happy to hear you had a memorable experience on your tour! It sounds like it was enriching, and we're thankful to have been a part of it.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.