Our guide, Hifumi, was so warm and welcoming, and we truly appreciated the extra care and effort she took to communicate and engage with my sister and brother-in-law, who are both deaf. Her thoughtful... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... Se mer
Företaget har svarat
We had the best time with Tour guide- Sofia, she was part of Tokyo- Mt Fuji exploring scenic views from different villages visiting the samurai UNSECO village. She’s incredibly talented, amazing and... Se mer
Företaget har svarat
I enjoyed myself on Tokyo walking tour. Jiro was very professional, nice, and knowledgeable about Japan. He also let the group take a detour to try out the viral " meat box" sandwich, which was nice.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.
Kontaktuppgifter
4,7
Utmärkt
583 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jiro Baba the best tour guide
Jiro Baba was the best tour guide we could have asked for. He was super attentive and kind, he is definitely one of the best parts of my japan trip. I could not express in words how grateful i am of the day we spent together getting to know tokyo
8 februari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
It means so much to us to hear how special your day in Tokyo was.
At Tourist Japan, we intentionally work with guides who are passionate about their cities and skilled at creating personal connections. Jiro’s warmth and insight allow guests to experience Tokyo in a way that goes beyond the surface.
We are grateful you chose to explore with us and will gladly share your heartfelt feedback with him.
Day tour in Tokyo
We had a wonderful guide, Jiro, who helped us before the start of the tour to reserve seats on our train for the following day which we could not have done without him. Nothing was too much trouble and he went out of his way to accommodate us. The group was just 4 of us (myself and my husband, aged 60, and two young women in their 20s). Jiro was so engaging and friendly and we all got on like old friends. He was very knowledgeable about the history and traditions of Japan and we learned a lot. Many thanks Jiro!
8 februari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
We are so pleased to read your thoughtful review.
Jiro truly represents what we aim to offer at Tourist Japan. All of our guides are carefully selected for their deep knowledge, professionalism, and genuine care for guests. Helping you secure those train reservations is exactly the kind of personal support we want every traveler to feel throughout their journey.
It sounds like you shared a wonderful day together, and we are delighted it felt like exploring with old friends. We will be sure to pass your kind words along to Jiro!
Our tour guide Zero-San made the tour…
Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased with how he was able to make the tour more enjoyable and memorable. He should be commended for his efforts and dedication to the tour and for making us feel like family. Other tour guides could learn from his experience and professionalism. Job well done. For our next Tokyo tour we will request him to be our tour guide.
1 februari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for your kind words! We’re thrilled that Zero-San made your tour so enjoyable and memorable. His dedication and knowledge are exactly what we aim for in our guides, and we’ll be sure to pass along your praise.
Koyota & Nara Day Tour
Sebastion was a great Guide and certainly was easy to understand and was really informative and took us to some great places including the huge Buddist Temple in Nara
1 februari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for your feedback! We’re delighted to hear that Sebastian made your Nara tour both informative and enjoyable. Tourist Japan guides aim to bring each site to life with context and stories to make the experience memorable.
Went through the fish market with…
Went through the fish market with tasting. Shish was a great guide who showed us the area like a local. He really cared about our groups experience and was very approachable. Thanks again Shish
7 januari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for your review! We’re delighted to hear that Shish made your fish market tour feel local, approachable, and enjoyable. At Tourist Japan, our guides are chosen for their local knowledge and dedication to great guest experiences, and we’re glad Shish delivered.
SCAMS! FRAUD! WORST SERVICE EVER! Excluding the guides that have nothing to do with tourists Japan
⚠️WARNINGS⚠️
Hello everyone!
I usually don't write reviews positive or negative but this one really earned it!
SCAMS! FRAUD! If you plan a tour in Japan will transfers from hotels and pick up don't go with them because you'll have your trip of a life time ruined and end up hating your trip!
As my first trip to Japan i chose Tourists Japan, 11 days budget around Japan small group. 1900€ ( started at 1500€ and because the payment it's not working for this purpose the price goes up every time you're try to make the payment) here is my fault for insisting to pay after the second payment failed and seeing the price going up.
as it looks that they have good reviews.... negatives here and there about payments and not much about the tour agency, more about the guides which don't belong to tourists Japan as they're hired as a third-party.
The tourists Japan located in Tel Aviv not even in Japan! good luck try to get in touch with them about emergencies because you're screwed on this area, they make it very confused about your locations and addresses besides the bad services they provide and many lies on the website put in nice beautiful words to trick you into buying it!
In these 11 days I've met and asked all the guides and tourist that booked the same as me about their opinions and experience with tourists Japan Lo and behold! Same crap experience from all of them and also the guides that hear same negative opinions from the customer that booked with tourists Japan.
I've tried getting in touch with them thru WhatsApp which is impossible they don't bother as they have a bot answering to you all the times about how to book and plan the trip. Using it as an excuse if you complain that they're not answering.
After a long frustrating and upsetting week finally getting in touch as they say with super boss... Bar is his name!
Cool guy try to explain bullshit to me about my itinerary and what to buy from shops where my problems were totally different, finally he said he would give me a credit of 200€ thinking he can buy me with that when they scammed me with 1000€, i calculated all the costs, hotel, trains, activities is around 900€.
Keep in mind that 11 days they count 1st day arriving , 1 free day, last day leaving including in the price.
I recommend do everything yourself as you'll spend less money and end up loving your trip!
I could write more, if you need more details text me on insta Thebalkantraveler6 I will answer all questions and make sure this scammers won't do it again to someone else!
1 januari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points for future travelers.
Regarding transfers and pickups, our group tours do not include hotel-to-meeting-point transfers, which is clearly stated in the tour inclusions. Using centralized meeting points allows us to avoid driving around the city to pick up multiple guests, minimizing delays caused by traffic and ensuring tours start on time. This approach also maximizes time at each destination for deeper exploration. Our dedicated customer service team, detailed welcome guide, and pre-trip call are designed to make traveling independently to the meeting points simple and stress-free. For those who prefer door-to-door support, private tours with transfers are available.
On pricing, any changes following failed payment attempts reflect dynamic hotel rates in Japan, which are standard across the travel industry, and are not deliberate.
Contrary to your statement, the vast majority of our tours are operated by our in-house Tourist Japan guides, who are carefully selected and trained to deliver consistent, high-quality experiences. On rare occasions, we collaborate with trusted local experts to provide additional insights or access, and these partners are fully vetted to maintain the same high standards our guests expect.
Our support teams operate globally, including on-the-ground in Japan, with emergency lines available 24/7. According to our records, inquiries during your trip were answered promptly.
As you noted, the itinerary’s first and last days are designated for arrival and departure, allowing guests to rest after long flights and depart without stress. This structure is clearly outlined on our website and in the daily itinerary.
While we truly regret that this trip did not meet your personal expectations, many of our guests are returning happy customers, and thousands of verified reviews reflect positive experiences. That said, we always take feedback seriously and continuously work to improve every aspect of our tours.
We wish you all the best in your future travels.
— Tourist Japan Team
Shish is a great guide
Shish is knowledgeable about the area and its history. He is a very kind and generous guide, and I would recommend him to anyone looking for a thorough tour of the market.
10 januari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for your kind review, Alex! We’re glad Shish could share his knowledge and make your market tour so enjoyable.
Excellent
Veronica and Hiro were fantastic guides. Fun, warm and knowledgeable, they really made our tour memorable. I would definitely recommend them as tour guides for a wonderful and informative tour.
4 januari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you so much for your wonderful feedback. We’re thrilled to hear that Veronica and Hiro made your tour fun, warm, and memorable. At Tourist Japan, our guides are carefully selected for their knowledge, enthusiasm, and dedication to creating exceptional experiences, so we’re delighted to know they delivered just that!
We were going to Mt Fuji yesterday (4…
We were going to Mt Fuji yesterday (4 Jan 2026) and we were advised that we should at least 15 to 20 minutes earlier as the tour bus would depart sharp at 8 am but the guide only appeared just before 8 am with most of the guests waiting in doubt.
The lady guide probably never introduced herself or the Japanese guide or the driver. The PA system in the bus was unstable.
We were rushed through the tourist destinations only to find Mt Fuji could only be reached at the first car park. We returned early and back to Tokyo by 5 pm.
The weather was fine but the English speaking guide is not up to a professional standard.
4 januari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for sharing your feedback. We’re very sorry to hear that your Mt. Fuji tour didn’t meet your expectations. We’ve already looked into this case and confirmed with the guide that unexpected traffic caused a brief delay at the start of the tour. This is a rare occurrence, and we’ve taken steps to ensure tours depart smoothly and on time in the future.
We take professionalism, friendliness, and clear communication very seriously. Your comments about the tour pace and audio system have also been noted, and we are continuously working to improve every part of the experience.
We appreciate your feedback and hope to welcome you again, so you can enjoy the seamless, engaging experience that Tourist Japan is known for.
Can be better…
I appreciate grateful for the following:
Excellent, knowledgeable tourist guides.
Quick and easy communication, response and actions.
Disappointed for the following:
-no transfers from/to the hotel and meeting spot. I needed to waste my time, energy and money. Left in the cold and dark, and I believe it’s not worth the money I paid.
- walking tour at night 4 hrs in the cold. I didn’t feel my feet and leg for days. Getting a cab after 10.30pm was a mess.
Tour organizers need to review and modify with some care to the safety of the travelers.
Thank you!
22 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Hi Geetha, thank you for your kind review. We’re so glad you enjoyed the tour and appreciated the quick and easy communication with our team. Regarding hotel pickups, we intentionally don’t include them, as stated on our website, to keep the tour on schedule and make the most of each stop. We truly appreciate your understanding and hope to welcome you again.
Shish - Tokyo local Guide review
Shish showed us around Tokyo for a small group tour. He was extremely knowledgable of the local area and was helpful and obliging to cater for our needs. We would highly recommend him as a local guide.
1 januari 2026
Omdöme utan inbjudan
Svar från Tourist Japan
Another glowing review for Shish! Thanks, Mikhala, for taking the time to leave this feedback. We will pass on your kind words to Shish, who will be delighted to hear you had such a great experience!
Our guide
Our guide, Shish, was very good. He was knowledgeable, friendly, and offered us many great suggestions to help us have an incredible time. The tour was a great experience
29 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thanks, Jon! Like all Tourist Japan tour guides, Shish was hand-selected for his enthusiasm and deep local knowledge, so we’re delighted to hear he helped make your experience such a memorable one. We’re glad you enjoyed the tour and truly appreciate you taking the time to share your feedback.
Tour guide was excellent
Tour guide was excellent. It was well organized. Tour guides provided every single detail before visiting a place.
Tour organizers need to provide transfer options from/to hotel because it costs time, effort and money which was unexpected. Otherwise it’s not worth the money.
28 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Hi Geetha, thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your experience with our tour guides and found the tour both informative and unique.
Regarding the hotel transfers, this is a thoughtful decision we have made to help ensure the tour starts on time, runs smoothly, and allows us to make the most of each stop along the way. Extended hotel pickups, particularly during busy morning traffic, can significantly reduce sightseeing time and lead to schedule delays. This approach helps us provide the best possible overall experience for our guests.
Thank you again for your feedback, and we hope to have the pleasure of hosting you on another tour soon.
Good private tour
Jay was friendly, approachable, and knowledgeable. The tour did not feel rushed and we had a great experience.
26 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you for your kind feedback, Andrew! We’re so pleased to hear that you enjoyed the tour and that Jay helped make the experience relaxed and informative. We hope to welcome you again on another tour soon.
Great day in Tokyo with Shish
Shish was a great guide. He was very knowledgable and eager to help with any questions about Tokyo. The tour was fun and a good intro to the Tokyo train system. Overall my family had a great time!
25 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
We're so glad you enjoyed your time with us, Sean! We hope you will join us on another tour soon :)
We went with Shish for a tour of the…
We went with Shish for a tour of the Tsukiji fish market, his knowledge and humour was really refreshing! He understood our eating preferences and took us to the right places! Loved the experience, thanks!
22 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thanks, Rohan! Shish certainly knows his way around the Tsukiji Market, and his humour and insights truly enhance the experience!
TOURIST JAPAN planned our holoday
My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also received daily emails for the next days tour. When we had a query they responded very quickly. We have seen so much more of Japan than if we had just found our own way around. I would certainly use Tourist Japan again
14 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you so much, Robert, for the glowing review! We're delighted you enjoyed your Tourist Japan tour package experience. Just like you said, we carefully design our packages to ensure you see all the highlights, as well as some hidden treasures you wouldn't find on your own! We hope to see you in Japan again soon!
We had a great time with Jiro
We had a great time with Jiro. He took us good food shops. Thank you.😄
8 december 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Lara. Jiro has so many local insights to share, and we’re thrilled you enjoyed the tour with him!
Our guide was very informative
Our guide was very informative, helpful, the tour was not too fast or slow, pace was right. His information was detailed and through.
24 november 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Paula. All Tourist Japan tours are carefully designed to provide a comfortable pace for everyone, while sharing detailed insights. We hope to welcome you on another tour soon!
Jiro was such a wonderful guide
Jiro was such a wonderful guide. Highly personable and knowledgeable—we will miss him! He gave us a truly lovely experience.
22 november 2025
Omdöme utan inbjudan
Svar från Tourist Japan
Thank you, Kristen. Jiro, like all Tourist Japan guides, was chosen for his friendly demeanor and vast knowledge, so we're delighted you enjoyed having him as your guide. We will pass on your kind words.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.