Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I'm sure if all goes to plan, it's a great company, but when war erupted this Spring they refused to refund any of our participants, claiming the trip could still go. Every one of our flights cancelle... Se mer

Betygsatt 5 av 5 stjärnor

What an incredible experience! The in country guide made for an unforgettable time. She ushered us to such unique places and gave us an in detail explanation about everything we saw.

Betygsatt 5 av 5 stjärnor

My trip to Jamaica during president's weekend has been extremely enjoyable and memorable. I don't know what we would've done without TourHero, Rohit, and the other amazing individuals who assisted us... Se mer

Betygsatt 5 av 5 stjärnor

TourHero was outstanding in service,care, looked into intricacies, helped us personally in all fields catering to our requests and needs . We had a health scare and from hospital to take off they were... Se mer

Företagsinformation

  1. Resebyrå

Skrivet av företaget

TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

164 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
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Har besvarat 50 % av sina negativa omdömen

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Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I felt looked after the entire time

I felt looked after the entire time. My life was in your hands and I didn’t have to think. Ali was so warm and knowledgeable and friendly. The amount of things and places we saw was above my expectations. Hotels were selected well and so clean and friendly staff. Mohah was an excellent guide as well and I’m so glad I got two personality types as guides. I felt safe with the driving and knew we could always count on not waiting long for pickups. The only thing I would have liked was to eat at more local restaurants as well as the ones we went to.. like eat where locals eat/ eat with Moroccans not just tourists. I didn’t know we were going to a winery and it was extra special. I LOVED my time with Tour Hero. Also, all correspondance before and during trip was so quick/polite and informational. I shakran, merci beaucoup and thank you forever

22 oktober 2025
Betygsatt 1 av 5 stjärnor

This is extremely disappointing

This is extremely disappointing. It's now the second time I've joined a scheduled call and no one showed up. Why reach out to content creators, encourage them to set appointments if you're not going to respect people's time?

This kind of inconsistency reflects a serious lack of professionalism from TourHero. I expected better.

15 oktober 2025
Omdöme utan inbjudan
Logotyp för TourHero

Svar från TourHero

Hello Sylvie,

We appreciate you bringing this to our attention and giving us the opportunity to improve. We're truly sorry for this experience and you're absolutely right to feel disappointed. We understand how frustrating it must have been to wait twice without notice, and this is not the level of respect for your time that we aim to uphold.

Our Business Development Manager will be reaching out to you personally to clarify what happened, make things right, and arrange a one-on-one call at your convenience.

Betygsatt 5 av 5 stjärnor

This was one of the best trips I've experienced!

This was one of the best trips I've ever taken. Richie is a great host and the people that came on the trip made it even better. The White Paradise Resort staff and resort were amazing. The food and drinks were delicious. The rooms were beautiful. All the activities planned got better each day. The tour guides and driver Peter, Mustafa, and Jacob did a great job as well. This trip was definitely one for the books.

1 oktober 2025
Betygsatt 5 av 5 stjärnor

The trip was well organized

The trip was well organized, efficient and professionally done. Our tour guide, Ale, was cordial and knowledgeable, our driver was safe and timely, and our travel expert, Trish, kept us on time, answered any and all questions and made the trip a seamless experience with her professionalism and personality.

27 september 2025
Betygsatt 5 av 5 stjärnor

Tour hero thought of everything

Tour hero thought of everything! From coordinating excursions with the venue to double checking preferences with the travelers. They made sure everything stayed on track. Communication was clear, and consistent We had all the information and help we needed from the first conception of the trip, throughout the planning phase, arrival at the venue, daily reminders of the next day’s itinerary, all the way through to after we returned home. I felt very taken care of the entire trip.

20 september 2025
Betygsatt 5 av 5 stjärnor

An incredible experience

An incredible experience! Really enjoyed working with the team and they helped us have an incredible trip that met all our needs and more.

4 september 2025
Betygsatt 5 av 5 stjärnor

TourHero 5 Stars!

Everyone on the admin side was extremely helpful in guiding me towards the best choices to make the retreat a complete success. They were all timely in communicating and supportive in nurturing the event to fruition. Once on-site, the daily itineraries were great in keeping things running well, and any real-time adjustments were met with grace and speed. 10 out of 10!

11 augusti 2025
Betygsatt 5 av 5 stjärnor

Everything about the experience was lovely.

Everything about the experience was great. They made sure to put us in the most beautiful hotels, dine at really lovely restaurants, and provided thoughtful experiences that were connected with a local agency. I didn't feel like I needed to do much planning with them - every night they would send an itinerary for the next day and we all felt incredibly prepared for everything.

4 augusti 2025
Betygsatt 5 av 5 stjärnor

TourHero & our personal guide Smitty were 100% the best!

We were taken very good care of from start to finish. From all of our pickups & dropoffs, to dining establishments, to hotels. and our personal guide Smitty was the absolute best. his knowledge and patience were incredible.
If i go back, i would 100% use TourHero, and i would insist on having Smitty as my guide.

28 juni 2025
Betygsatt 5 av 5 stjärnor

The Shamballah retreat is a place for…

The Shamballah retreat is a place for total relaxation and self-awareness. From the yoga sessions with Collete and Adam, enjoying every moment of each session, bringing out the best in each one. Also, taking walks at any time of day to recharge my inner energy, near the sea and surrounded by nature. And then those meals were wonderful—delicious, nutritious, and meatless, something special for me. I'm so glad I took this time to relax and enjoy the peace and quiet of such a special place.

19 maj 2025

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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