Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The process of ordering was an easy one. The delivery was quick and right on time. The delivery man put the tiles on my driveway, exactly where I wanted them, and he even waited while I moved the car.... Se mer
From the order with Jack to the delivery man it’s been really great.when you get people who are willing to help from order to delivery you know you got the right people in the jobs. Haven’t put tiles... Se mer
Excellent service from the start ordered some samples that were incredibly well wrapped, choose design and ordered on line, including all grout, adhesive and sealant over 1/2 a tonne. Came on time and... Se mer
Företagsinformation
Om Total Tiles
Skrivet av företaget
Kontaktuppgifter
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Storbritannien
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Paid extra for guaranteed delivery before 12pm… it came after so I wasn’t happy. However after raising concerns I received a phone call from the company and had a nice chat with them. They were very friendly and apologised and gave me a refund on the delivery.
A refreshing experience and as a result I will shop with them again in the future, it is nice to have a company who you can talk to on the phone. Thank you

Svar från Total Tiles
First rate
First rate, After calling about a seemingly discontinued tile Jack spent half a day searching and called be back to tell me he had found them - top service - highly reccommended

Svar från Total Tiles
Fantastic Service from Start to Finish
There was great deal of choice and the products provided good value for money. Delivery was extremely fast and all products arrived packed very well with no issues at all - Fantastic service - really pleased
Disgraceful delivery service and shocking redelivery charges
Absolutely disgraceful delivery service.
This has to be one of the worst delivery experiences I have had. They do not even provide a simple 2-hour delivery window, which is completely unreasonable. People have jobs and cannot sit at home all day waiting blindly for a driver.
If you miss the delivery or nobody is home, they then charge an outrageous £70 redelivery fee, which feels like daylight robbery. What makes it even worse is that after paying this extra charge, the service still remains useless.
I had already paid for redelivery and then spent more than 3 hours waiting for someone to come back to me with even a rough delivery time, and still got no proper answer. So after taking another £70 from me, they still expected me to waste an entire working day waiting around with no communication, no timeslot, and no respect for the customer.
This delivery system is outdated, badly managed, and frankly unacceptable in this day and age. Charging customers premium money for such a poor, chaotic, and unprofessional service is an absolute disgrace.
I would strongly advise others to think twice before ordering if delivery is involved, because the lack of communication and the ridiculous extra charges are beyond frustrating.

Svar från Total Tiles
Excellent communication
Excellent communication, and the tiles were amazingly well wrapped on a small pallet - perfect!

Svar från Total Tiles
Good customer services and range of…
Good customer services and range of products available. Sample option really useful!
Speedy delivery
Speedy delivery. Lowest price I could find. Haven’t used it yet but hoping it lives up to expectations
Nice range, good delivery
Nice range of tiles. Very pleased with the quality of the tile I selected. Delivered as planned.

Svar från Total Tiles
Delivery as expected and good quality
I ordered a sample tile as a contrast to my kitchen cupboards unfortunately although described as light green the tile was much darker than expected and not suitable for my project.
Lovely tile just not what we where…
Lovely tile just not what we where looking for came really fast
Great company to deal with
Great company to deal with, had an issue with delivery which was out of their control but they kept me informed and updated me regularly. Packaging was amazing too. The only breakages were my OHs fault because he was rolling the bubble wrap off - top tip, cut through the bubble wrap - would use again if the need arose.

Svar från Total Tiles
Half the price of Topps tiles with very…
Half the price of Topps tiles with very fast service

Svar från Total Tiles

Svar från Total Tiles
Absolutely thrilled to bits with the…
Absolutely thrilled to bits with the tiles I ordered, because they were old sizes I had to replace. I could not get the size I needed anymore , but found them on total tiles.. delivered quickly and well wrapped and protected, definitely would recommend company
Order delivered on time
Order delivered on time, a few broken tiles but customer services were willing to help and send me replacement - that's what you would expect from a top class online service. Would definitely use again.
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