In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A seamless renewal process from start to finish with Darren C. He was transparent throughout, kept me informed at every stage, and never resorted to a hard sell. Instead, he took the time to secure th... Se mer
After months of emails and phone calls to TE regarding arrears and having no explanation we decided to make a formal complaint. The following day we received a call from Laura Monsellato, Customer Com... Se mer
Qyaam Clark was a lovely assistant & answered my questions clearly & professionally. This was the perfect aid & I will be happy to ask for their advice again. I would recommend Qyaam to anyone struggl... Se mer
Företagsinformation
Om TotalEnergies Gas & Power (UK only)
Skrivet av företaget
We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.
We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or
Kontaktuppgifter
Storbritannien
- 08002761014
- totalgp.com
4,8
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful
Qyaam Clark was very helpful and answered my questions completely. Thank you.
8 juli 2026
Omdöme utan inbjudan
I was today chatting with Oyaan Clark
I was today chatting with Oyaan Clark, who was the most pleasant individual to chat with concerning the problem with our Electricity Meter.
He is a great asset to Total Energies as he portrayed a friendly and understanding of a customer concern and and was able to put in a place a remedy, which will take place very soon
29 juni 2026
Omdöme utan inbjudan
Quick and efficient
Qyaam was quick at completing the request. Very polite and efficient service.
29 juni 2026
Omdöme utan inbjudan
Qyaam Clark was a lovely assistant
Qyaam Clark was a lovely assistant & answered my questions clearly & professionally. This was the perfect aid & I will be happy to ask for their advice again. I would recommend Qyaam to anyone struggling because of how concise they were. Thank you :)
29 juni 2026
Omdöme utan inbjudan
I contacted the Customer Care team to ask about the means to access yearly summative data.
I contacted the Customer Care team to find out if yearly data for energy consumption was available. Sweetness Javu was very helpful in enabling me to access the data.
29 juni 2026
Omdöme utan inbjudan
Poor Customer Service, Look elsewhere
I had a very poor experience with TotalEnergies, so I wouldn’t recommend them. Customer service was unhelpful and struggled with basic communication, and the call centre was very noisy and unprofessional. It took around four months to resolve an issue with an overcharged bill, which was extremely frustrating. I’ve since left them, and it was definitely the right decision.
6 februari 2026
Omdöme utan inbjudan
Svar från TotalEnergies Gas & Power (UK only)
Good Morning,
We deeply regret any inconvenience you may have experienced. To expedite a resolution, we would appreciate it if you could share addition information, such as your Account Number, MPAN or MPRN.
This will enable us to locate your account and carry out a detailed investigation. Please direct this information to gp.redhill.trustpilot-feedback@totalenergies.com at your earliest convenience.
Once we receive these details, we will proceed with raising a complaint and ensure a thorough investigation of the matter.
Kind Regards
Customer Complaints
TotalEnergies Gas and Power Limited
The most helpful customers service…
The most helpful customers service advisor within the company. Thank you Sweetness for all your help and support with my query
26 juni 2026
Omdöme utan inbjudan
Shameeg took time to understand my…
Shameeg took time to understand my query and they provided me with helpful information to hopefully sort out the issue
26 juni 2026
Omdöme utan inbjudan
Query on billing
Shameeg the advisor was thorough and answered all my queries.
26 juni 2026
Omdöme utan inbjudan
My issues were understood and acted on
26 juni 2026
Omdöme utan inbjudan
Qyaam Clark was very helpful
26 juni 2026
Omdöme utan inbjudan
A thoroughly professional outfit.…
Elliot and his colleague made the quote and contract discussion simple and straightforward. They emailed and called promptly and explained everything clearly. The deal was also very tempting.
24 juni 2026
Omdöme utan inbjudan
A seamless renewal process from start…
A seamless renewal process from start to finish with Darren C. He was transparent throughout, kept me informed at every stage, and never resorted to a hard sell. Instead, he took the time to secure the best offers for our business. We're delighted to have retained Total as the supplier for our multiple utilities and services. I wouldn't hesitate to recommend Darren and the team.
25 juni 2026
Omdöme utan inbjudan
Qyaam Clark still extremely helpful.
Qyaam Clark still extremely helpful.
Get's my issue resolved quickly and simply month on month!
24 juni 2026
Omdöme utan inbjudan
great customer service
great customer service, Shameeg Johnson solved my issue quickly and professionally.
24 juni 2026
Omdöme utan inbjudan
Helpful Advisor
Qyaam Clark has helped me multiple times throughout the day with all my various queries.
23 juni 2026
Omdöme utan inbjudan
Great service after a dodgy broker…
Great service after a dodgy broker call.
Made the account secure going forward.
Qqyam Clark sorted out the issues.
23 juni 2026
Omdöme utan inbjudan
Qyaam Clark was very helpful and…
Qyaam Clark was very helpful and efficient on the live chat. It was straight forward and my query was sorted very quickly without going round in circles!
23 juni 2026
Omdöme utan inbjudan
Very good customer service
Had a query about an old account and Qyaam Clark was very helpful. They got me all the information I needed, and was happy to answer my questions.
23 juni 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.