TORTOISE+BLACK Omdömen 1 468

TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Found this company online with the sunglasses I was looking for £140 cheaper than other retailers! Delivery was within 2 days. Absolutely couldn’t fault the service provided. Very happy. Thank you

Betygsatt 5 av 5 stjärnor

They fulfilled their delivery process very promptly . I needed some sunnies for a holiday and I couldn’t rely on the airport the come arrived 2 days later as I ordered after 3pm.

Betygsatt 5 av 5 stjärnor

First time using these guys so always a bit sceptical especially as they were glasses most websites were out of stock on but glad I did. Rapid delivery and absolutely buzzing with the new glasses. Wil... Se mer

Betygsatt 5 av 5 stjärnor

I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Se mer

Företagsinformation

  1. Solglasögonbutik
  2. Glasögongrossist

Skrivet av företaget

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Skrivet av företaget

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great product, very well priced and delivered promptly

They were incredibly well priced (half the price for the same raybans I’ve recently bought elsewhere (these were replacements as I dropped and broke the others) they are a beautiful product, came with a very nice case and were quickly dispatched and received- thank you!

27 september 2025
Betygsatt 4 av 5 stjärnor

Easy to follow

Easy to follow, useful process tracking and verification with an optician. Arrived on time. More range and options for being able to view what they might look like on would be even better.

21 september 2025
Betygsatt 5 av 5 stjärnor

A very positive experience with tortoise and black.

Although I did not buy any sunglasses from tortoise and black in the end, I cannot fault my experience with them.
I had ordered the sun glasses online but they were not available so one of the team phoned me and emailed me about my options. She was genuinely pleasant and very helpful.
I will definitely buy my next pair of sunglasses from them.

18 september 2025
Betygsatt 1 av 5 stjärnor

No communication or refund

Delivery of glasses was fast.
I have since sent back the parcel using Royal Mail as the glasses didn’t suit me and have not had a refund or even communication to tell me that this is in process.

15 augusti 2025
Logotyp för TORTOISE+BLACK

Svar från TORTOISE+BLACK

Dear Katie,

Thank you for taking the time to leave a review.

Looking at the records, I can see that a refund was issued on 8th September, which was the day your order came back to us. Obviously, that is 12 days before you left your review, so it certainly should have reached you by this point. I know that Maya has contacted you by telephone this morning, left a voicemail and followed up by email too. At this stage, we would ask that you double check your bank/card statement, and we will then take the matter further with Stripe (our payment provider) if required. .

In terms of communication, as a matter of course you should receive an automated email from us once a refund has been issued. We will definitely look to see if there has been a system, error here with the triggering of this message. Please accept our apologies if this has not been received.

We always strive to offer the best possible service, and rest assured, we will work with you to ensure the matter is resolved amicably.

Please do not hesitate to reach out to me directly if there is anything else I can do to help.

Best wishes
James Coakley
Director

Betygsatt 1 av 5 stjärnor

If I could give zero I would my glasses…

If I could give zero I would my glasses took forever to come and when they did turn up looked nothing like I was expecting, a d there stupid return process is rubbish save yourself the trouble and find somewhere else

24 augusti 2025
Logotyp för TORTOISE+BLACK

Svar från TORTOISE+BLACK

Hi Tomisin,

Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with your order.

I can see that your order was placed on Sunday 24th August and despatched on Friday 29th. I appreciate there was a 24hr delay with Royal Mail, and then there was no-one at home to accept the delivery on their first attempt. That being said, the glasses were still delivered within the 7-10 working day lead time we quote for all prescription orders.

Our customer service team are always here to help with any queries or concerns, and we would never wish for a customer to be left with something they are unsatisfied with. I would be happy to welcome a return and offer you a full refund. Please find a link below to our return’s labels:

https://www.tortoiseandblack.com/delivery/#Returns

I will contact you directly so we can discuss the matter further and address any remaining concerns, as we never want customers to leave with a sour taste. In the meantime, please do get in touch with me directly should you have any questions at all.

Best wishes,
Ellie
Senior Vision Consultant

Betygsatt 5 av 5 stjärnor

Perfection

Was easy to find and buy what I was looking for, payment process was quick and easy, and delivery was next day and perfectly packaged. It was perfect and will be using T&B again.

11 augusti 2025

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer