Helpful staff, competitive price and quick delivery. It was great to be able to buy just the one fire brick/panel for our Contura log burner rather than the whole set. Would recommend Topstak.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Se mer
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Se mer
Företaget har svarat
Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Se mer
Företagsinformation
Skrivet av företaget
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Kontaktuppgifter
Unit 42, Vale Business Park, CF71 7PF, Llandow, Storbritannien
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4,8
Utmärkt
258 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Slight delay on behalf of DHL
Slight delay on behalf of DHL, but the guys at TopStack let me know straight away, great customer service.
21 juni 2023
Svar från Topstak
Thank you for your feedback.
We do apologise for the delay in the delivery and work hard to ensure all consignments leave on time.
Overall, we are grateful for your feedback and that your consignment did arrive in a timely manner.
Will use again
Good price, good logs (as in uniform length, we use it to burn obviously, but stored as a feature of our living room so want them to look nice). Delivery exactly when and as expected and the staff are always brilliant.
15 juni 2023
Svar från Topstak
Thank you for your fantastic feedback and 5 star review!
Svar från Topstak
Thank you for the 5 star review!
We really appreciate you taking the time to leave us a review and love to hear customer feedback
Always efficient
14 juni 2023
Svar från Topstak
Thank you for taking the time to leave us a review!
Your feedback is always appreciated
Terrible service instore
Did most of the homework via the website but still wanted to see the fire pit for myself instore…….got there 1.45 last Friday and no one around to ask for service, eventually saw a bell to press and a man came from office. Possibly the worst service I’ve ever had from anywhere, I was problay not spending enough…. ….couldn’t really answer our questions but more importantly didn’t seem bothered. We amazingly still purchased the fire pit as it was for Father’s Day but would I recommend this place ……well if you don’t want personal service but are confident on what you want to purchase then good luck
16 juni 2023
Omdöme utan inbjudan
Svar från Topstak
Hi Helen.
I apologise it has taken me this long to come back to you as we have been investigating your concerns further.
As a family run business this is certainly not the level of service we expect from our sales team as we at Topstak do pride ourselves on offering the best level of customer service.
Please rest assured your feedback has been raised with the relevant members of staff and taken on board to ensure this does not happen again.
Many thanks for taking the time to bring this to our attention.
Great service and information
12 juni 2023
Svar från Topstak
Thank you for taking the time to leave us a review - we really do appreciate your feedback
Delivered on time and we’ll packed
25 maj 2023
Svar från Topstak
Thank you for taking the time to leave us this great feedback!
Svar från Topstak
Thank you for your 5 star review.
We appreciate you taking the time to leave us your feedback
Great service
The items were delivered on time and they were exactly what I had wanted also the communication from topstak was good.
1 juni 2023
Svar från Topstak
Thank you for the 5 star review!
We really do appreciate you taking the time to leave us this wonderful feedback
Excellent service when I had an issue…
Excellent service when I had an issue with the order
Someone on the phone to easily speak to and resolve in 10 minutes
Great price too
10 maj 2023
Svar från Topstak
Thank you for your 5 star review Mr Turner.
Great to hear the issue with your order was resolved quickly.
Svar från Topstak
Thank you for your 5 star review!
We really do appreciate you taking the time to leave us feedback
Good communication and delivery
Good communication and delivery, the placemats were lovely. So very satisfactory.
3 maj 2023
Svar från Topstak
Thank you for your fantastic 5 star review.
We hope you enjoy your purchase
Svar från Topstak
Thank you for the 5 star review!
We hope you enjoy your purchase
Ordered online picked date of delivery…
Ordered online picked date of delivery couldn’t fault this company excellent experience would highly recommend to anyone
1 maj 2023
Svar från Topstak
Thank you so much for your 5 star review!
The delivery date selection is a new function we have added to our website and it is great to have such positive feedback on it!
Brilliant
Brilliant, friendly, no fuss,excellent communication. Delivery was on time and helpful. I will definitely order from Topstak again
1 maj 2023
Svar från Topstak
Thank you for your 5 star review.
We are so pleased you have had a great experience and if you do need anything else please do not hesitate to get in contact.
Svar från Topstak
Thank you for your 5 star review!
We hope you enjoy your Kamado Joe and fingers crossed for some sunny weather too!
Customer care brilliant will be buying…
Customer care brilliant will be buying from them again
26 april 2023
Svar från Topstak
Hi Mark. Thank you so much for your great review! We are so pleased you have had a great customer experience with us.
Great communication with the driver
Great communication with the driver - he had fun finding us but all good 👍🏻
24 april 2023
Svar från Topstak
Thank you for your 5 star review. We really appreciate your feedback!
Delighted with purchase and delivery .
11 april 2023
Svar från Topstak
Thank you for this great review! We really appreciate your feedback
I’ve used Topstak twice now and each…
I’ve used Topstak twice now and each order has been delivered on time with no issues. Will use them again without hesitation.
29 mars 2023
Svar från Topstak
Hi Matthew, thank you for the great review and of course for choosing Topstak again, it really is appreciated!
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