TopArchery Omdömen 

280
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My new Warden's Mark 1.0 is a great bow, not just great for a bow costing under £100 but a great bow full stop. The fit and finish is excellent, the riser looks gorgeous and the burl finish on the fib... Se mer

Betygsatt 5 av 5 stjärnor

Honest and up front about the amount of time delivery would take. Warden 1.0 bow arrived well packaged as did the accessories I ordered. Would highly recommend, just understand delivery time might be... Se mer

Betygsatt 5 av 5 stjärnor

The customer service from Julia at Top Archery was fantastic. There was a long wait for the bow I was looking to purchase because of high demand, but when a bow that was close to the poundage I wante... Se mer

Betygsatt 1 av 5 stjärnor

TOP ARCHERY IS NOT TOP AT ALL! Do not buy from them, they lie about their products, they lie about their location, they ignore requests for a return address. Totally disreputable company that claims... Se mer

Företaget har svarat

Företagsinformation

  1. Friluftsbutik

Skrivet av företaget

TopArchery is committed to bows and arrows equipment, specializes in both traditional and modern recurve bows. TopArchery also developed archery accessories, shooting gear production lines to make customer have one-stop shopping experience in our store.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

280 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(280)

28 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Great Bow. Communication both good and bad

Final update: The company responded by email and the missing item has now been shipped. I am very satisfied with the quality of their products and would indeed buy them again in the future. Overall, their quality control could be worked on and perhaps working to exceed the customers expectations with their post sale experience.

Update: I received an email from the company acknowledging the problems but offering nothing but excuses. I was told that the brown and black string is sold out, yet remains available for purchase from their website even now. And the missing silencers, instead of saying "were sorry, we'll get them out to to ASAP, she wrote, "they will be happy to send them to me WITH MY NEXT ORDER!" I replied asking for them to be sent without any additional order or for a refund. I will continue to update this review until the issue is resolved.
The pre-sale communication and consultation was really very good. I appreciated the quick responses to my questions. Unfortunately the same quality of communication does not continue once the sale has been made. I had a couple of small issues with my order (missing accessory and wrong color of additional Fleming twist string), nothing too big, but I did hope to at the very least get a response from the company. I sent the email using my existing email correspondence chain as well as through the companies contact Web form. Crickets. Too bad because it sours what was otherwise a very good purchasing experience.

19 november 2023
Betygsatt 1 av 5 stjärnor

I still don't have the arrow.

I still don't have the arrow.. will not accept them now bought them somewhere else.. starting to think this was a scam. It should not take a month to get arrows no matter the time of year or where they are coming from. Was offered and excuse not a solution.

19 november 2023
Logotyp för TopArchery

Svar från TopArchery

Hi Nathan,

Hope you are well!

The package tracking number is LR088902594CN.
This package was delayed due to the Thanksgiving holiday.
Your item arrived at the USPS facility in ZIP Code 28057 on December 6, 2023 at 10:12 pm. The item is currently in transit to the destination.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Betygsatt 5 av 5 stjärnor

They redeemed themselves

Dealing with Julia made the experience much better, I purchased a bow from them through Amazon, and what got sent to me had 2 different limbs, and one of them broke after about an hour of use, so I asked them to send me another set of limbs, but they wouldn’t, and after a lengthy run around, the refunded me 70% of the purchase price. Julia directed me to a link to purchase 2 new limbs ( for almost exactly the refund amount) and I purchased them directly from Toparchery, the limbs I received this time are exactly the same as each other but different/better than the first limbs I received, and after using the bow for over an hour, it’s finally everything I thought it would be, a great little practice bow, that will be great to start my kids on :)

27 oktober 2023
Betygsatt 1 av 5 stjärnor

Don’t waste your time or money

Made an order over 100$ for my dads birthday. I got multiple items including arrows, a target, quiver, broad heads ect and they only sent out the target, my dads birthday has since past, and the only help I got from customer service was them sending me the tracking info for the target that had already been delivered. I will never be purchasing from this buisness ever again, and I’ll be letting as many people know about their horrendous service.

27 oktober 2023
Logotyp för TopArchery

Svar från TopArchery

Hi Keenan,

Hope you are well!

We have sent 2 packages for you.
The target package tracking number is 1Z3Y18820323701353
The arrow package tracking number is LR083115176CN
These two packages were successfully delivered on November 12th.

Appreciate your understanding and patience.
Any questins feel free to contact support@toparchery.com

Best Regards
Julia L.

Betygsatt 4 av 5 stjärnor

shipping was quicker than Ithought…

shipping was quicker than Ithought iwould be that was good. the bow itself was pretty nice looking ,finish wasn't perfect but you get what you pay for. Good entry level bow, shoots pretty smooth not bad bow for the money. Happy with it.

28 oktober 2023
Betygsatt 1 av 5 stjärnor

I haven't received my order yet so I…

I haven't received my order yet so I can't give a good response it has 2 weeks since I placed the order. I'm halfway through my archery season and was excited to get such a good deal on wooden arrows maybe you can track it to see where it is held up, sorry I can't say anything good

18 oktober 2023
Logotyp för TopArchery

Svar från TopArchery

Hi Keith,

Hope you are well!

The arrow package tracking number is LR081210727CN
Your package was successfully delivered on Nov 3, 2023.

Here is the detailed tracking information on our local shipping site for your reference.
https://t.17track.net/en#nums=LR081210727CN

Appreciate your understanding and patience.

Best Regards
Julia L.

Betygsatt 3 av 5 stjärnor

Bad shipping

the way the product was shipped destroyed the arrows. no foam just a thin box around the arrows that was smashed and the arrow tips were poking through

2 november 2023
Logotyp för TopArchery

Svar från TopArchery

Hi Matt,

Hope you are well!

We are sorry to bring you a bad shopping experience.
This is caused by the squeeze of logistics and transportation. We will try our best to avoid this problem in the future.

Appreciate your understanding and pqtience.

Best regards,
Julia L.

Betygsatt 1 av 5 stjärnor
Logotyp för TopArchery

Svar från TopArchery

Hi Harry,

Hope you are well!

The package tracking number is LR077712872CN
Your package was successfully delivered on Oct 21, 2023.

Here is the detailed tracking information on our local shipping site for your reference.
https://t.17track.net/en#nums=LR077712872CN

Appreciate your understanding and patience.

Best Regards
Julia L.

Betygsatt 1 av 5 stjärnor

My arrows do not knock to the string

My arrows do not knock to the string. The plastic does not grip the string and they fall off the string when I draw. I contacted customer service and never got any response, so I will be resolving this with purchase protection from my credit card. Never buy from this company.

21 september 2023
Logotyp för TopArchery

Svar från TopArchery

Hi Marjorie,

Hope you are well!

You said that the arrows do not knock to the string. The plastic does not grip the string and they fall off the string when you draw.

We have contacted you via email, could you please take a photo or video to show this issue?

Look forward to hearing from you!
Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Detta är Trustpilot

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