Toolsite.co.uk Omdömen 

147
•
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... Se mer

Betygsatt 5 av 5 stjärnor

Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... Se mer

Betygsatt 4 av 5 stjärnor

I was a difficult customer and ordered an item that was in high demand with long lead time. During the lead time, I was frustrated and impateint. I realise Tooliste had little control over when th... Se mer

Betygsatt 3 av 5 stjärnor

Wanted to purchase a Hyundai lawnmower on the weekend. Whilst looking at the toolsite website a pop-up appeared asking 'Not happy with the price? Make us an offer". So I did! By Monday lunchtime I ha... Se mer

Företaget har svarat

Företagsinformation

  1. Verktygsbutik

Skrivet av företaget

Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

147 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(147)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great service, great advice

We needed advice before committing to buying a back up generator for the home. Alex was amazing his e-mails broke everything down into simple terms and we actually spent less than we expected. So refreshing when larger companies still operate with a personal touch.

6 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I've been trying to get through to your company for 6 days. to no avail. no response to emails

hello! very bad service. when will the delivery be? if you can't do it, refund your money.

11 december 2022
Logotyp för Toolsite.co.uk

Svar från Toolsite.co.uk

Good morning,

I am sorry you haven't been able to get through to us. I am unable to see any correspondence from you via the contact details you have provided I am afraid.

I will however reach out to you to see how I can help through the contact details you have provided.

Kind regards,
Rob.

Betygsatt 5 av 5 stjärnor

Good customer service

The item I ordered was out of stock but Jordan resolved the issue quickly and efficiently. They delivered a good product with excellent customer service at a good price.

23 november 2022
Betygsatt 5 av 5 stjärnor

Very good company and customer service

I bought Lumag Borer!
I'm very thankful to Alex who's gives to me very good discount and very good customer service and also very fast delivery!
I'm very happy with them!
Thank you very much!
I wish you all the best!
Ivan

27 september 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Missleading says in stock but then …

Missleading says in stock but then says pre order only to wait 6 to 8 weeks not good enough

22 oktober 2022
Logotyp för Toolsite.co.uk

Svar från Toolsite.co.uk

Good morning Esther,

I am sorry the particular product you ordered was only available for pre-order. Any products that are on a pre-order basis will have this within the product listing so I can only apologise if you didn't manage to see this information.

I can see the refund has been processed in full for you so I hope this helps. Please keep an eye out on your email inbox as I will personally reach out to you and look into this to see if there is anything I can assist with.

I apologise for any inconvenience this has caused.

Kind regards,
Rob.

Betygsatt 5 av 5 stjärnor

Great company really helpful

Contacted Toolsite for a price match but was advised the product nolonger available. They offered me a discount on another make and model. They even gave me a discount on the alternative and sent me a discount code to make ordering easy.
Really quick and responsive company to deal with

4 oktober 2022
Betygsatt 1 av 5 stjärnor

WORST EXPERIENCE

Ordered a generator that was "stock" paid £1577.48, received an confirmation e-mail "we're getting your order ready to be shipped", then received another email saying out of stock if I wanted to wait for stock for new stock to arrive, I replied that would be okay, I then received another e-mail to say "due to Brexit we cannot send to N/Ireland" - still awaiting refund of £1577.48 !!!!!

11 oktober 2022
Logotyp för Toolsite.co.uk

Svar från Toolsite.co.uk

Good morning,

I am sorry to hear you're unhappy with our service on this occasion. Unfortunately, we can no longer deliver to Northern Ireland which is set out on our delivery page so I apologise for the inconvenience this has caused.

I can see the refund was processed on the 14th Oct so we will look into why this hasn't reached you yet.

Please keep an eye out on your emails as I will reach out to ensure this is resolved for you and please accept our apologies for not being able to deliver to your region.

Kind regards,
Rob.

Betygsatt 5 av 5 stjärnor

Great service

So impressed by the professionalism and customer service from Alex at Toolsite. I ordered online and he was immediatley in touch by email to double check I was obtaining the correct product and fully informed me as to delivery etc. Really excellent.

6 oktober 2022
Betygsatt 1 av 5 stjärnor

Paid £10 extra for premier delivery

Paid £10 extra for premier delivery. My petrol pressure washer was delivered 3 days later in a damaged box and upside down . Contacted by email Toolsite straight away as the pressure washer was not in a state to work. Not fit for purpose. Days later Hyundai asked me for my email. I gave it and i have heard nothing since. I did not expect having to repair a brand new pressure washer costing £650 myself. Even though it was supposed to have a 3 years warranty NEVER AGAIN.

26 september 2022
Logotyp för Toolsite.co.uk

Svar från Toolsite.co.uk

Hi Ian,

I am sorry to hear the machine was delivered slightly later than expected and I further apologise that the pressure washer arrived damaged and the manufacturer has not yet been in touch with you.

Keep an eye on your emails as I am going to personally reach out to you to get this resolved. I apologise for any inconvenience caused.

Kind regards,
Rob.

Betygsatt 4 av 5 stjärnor

Lack of communication

No problem with the item purchased and it did arrive after 3 days. Also got discount for first time using Toolsite. All good so far. Problem is the total lack of communication - heard nothing after the initial order confirmation even though it said i would be informed when it had been dispatched. Was having a well deserved lie in when it arrived - had to grab dressing gown quickly. Not ideal. Need to sort this out. ... have now had an apology from Toolsite which is nice so have increased to 4* - still lose one though. Would use them again - we all make mistakes.

23 september 2022
Logotyp för Toolsite.co.uk

Svar från Toolsite.co.uk

Good morning Mrs G,

I am sorry to hear you didn't receive the tracking information when the wood chipper was dispatched. I completely understand the inconvenience this would have caused.

Kind regards,
Rob.

We have taken your feedback onboard and I will reach out to you to offer a better explanation on why it was not supplied on this occasion. However, I am happy you have received the product.

Betygsatt 5 av 5 stjärnor

Toolsite dispatched my order quickly…

Toolsite dispatched my order quickly and efficiently. Unfortunately the courier service did not recognise the number I was given. Order placed Friday 2 sept it arrived Wednesday 7 sept in Scotland. Very pleased.

7 september 2022

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