Toad Hall Cottages Omdömen 

We paid an £800 deposit for a seven-night stay but had to cancel when our daughter was unexpectedly offered a short-notice NHS appointment for an important operation. We had no realistic choice but to accept it.

Toad Hall Cottages rebooked five of the seven nights and told us we would receive a refund for any dates resold. We reasonably expected the deposit to be apportioned across the full seven-night stay, with only the amount covering the two unbooked nights retained.

Instead, they allocated almost the entire £800 deposit against those two nights and refunded us just £60. This calculation was not clearly explained in their terms and conditions. Had it been, we would never have booked.

When we challenged this, we were repeatedly dismissed and told that the “matter was closed.” It was only later explained that they apply the deposit against any unsold nights, rather than dividing it fairly across the original seven-night booking.

Despite our daughter’s unexpected operation and five nights being successfully resold, they retained £740.

We found this unfair, misleading and completely lacking in compassion. I would strongly advise others to think very carefully before booking with Toad Hall Cottages!!

I have been booking through Toad Hall for many years and always found them to be super responsive and helpful. This year I did a split holiday, the first week through a different company. The difference in customer service was amazing - I naively assumed that everyone would be as fab as Toad Hall -absolutely not!! I will definitely be sticking with Toad Hall whenever possible in the future and I recommend everyone else to do the same (but don't book my favourites!)

Excellent service from Toad Hall Cottages.
Everyone friendly & professional & emails always responded to in a very timely manner.
Beautiful property in Dartmouth, very happy all round, many thanks.

Second time staying in Devon via Toad Hall Cottages. Lovely welcome pack including cleaning supplies which was unexpected and a nice surprise. Property as described and small issues were dealt with extremely quickly. Would recommend.

The staff are very helpful with queries and the description of our property was accurate. The cottage was fairly priced for peak season, contained everything we needed for cooking, was clean and homely. We enjoyed our stay.

Booking process was easy and efficient and was kept up to date through the whole process. The accommodation was even better than described and was very clean. We accidentally left behind an item of property and they were very helpful in getting it returned. Used Toad Hall Cottages a few times and have never been disappointed.

Toad Hall cottages are really really good. The only reason that this is not a 5 star is the property itself. It’s a bit tired now for what we are charged. I think 2026 was our 4th or 5th year there and it’s never been updated. The cleaning is also not great and first time ever we were not left the usual welcome parcel of tea etc which was always a nice touch. They have re introduced towels which was good. Haven’t had those for a couple of years. The location is lovely but really the owners could invest in new beds with better mattresses and provide some fans and a hairdryer. Toad Hall themselves react so fast and are always helpful and positive. Shame the flat itself lets them down.

2 Ivy Cove is a comfortable family cottage in a perfect position by the beach and the coastal path

We always use toad hall when we head south west. Fab cottages at great value. We’ve never been disappointed

We have just returned from a fabulous week at Little Breeze in Stokenham. The property was perfect for the 2 of us. It was clean, well located and had everything we needed. There was a lovely outdoor area and a good welcome pack - coffee, tea etc for when we arrived. Cannot fault it.

We have returned here many times as we love it because of its location. The balcony overlooks Hope Cove and its beaches, and we have had wonderful weather so eating out there is idyllic. Access to the flat is up the short steep hill and there is no parking except for dropping off using a shared space off the road. The owners make quality improvements annually so it’s well equipped and very comfortable.
Toad Hall cottages deliver booking that is human and easy

I have been booking through ToadHall cottages for the past 5 holidays. All the properties I’ve stayed in have been presented to such a high standard. Beautiful, simple furnishings and so clean and tidy. I really couldn’t recommend them more. South Devon is a very special place and evokes so many happy memories, staying in a beautiful cottage enhances the experience

We were satisfied with our stay in 2025 and rebooked for this year

We have stayed with Toad Hall Cottages before and enjoyed our holidays. The website gives really good information about the property with accurate descriptions and location information. This year, while the house exceeded our expectations, the housekeeping completed for our arrival was poor (hence reduction of one star). We dealt with the issues ourselves and the omissions did not spoil our holiday.

We did report this on departure with photographs of the shortcomings. The Toad Hall team was apologetic, assuring us that this was not the service they aim to provide to guests. They advised us that had we contacted them upon arrival, they would have sent a cleaning team in to rectify the housekeeping issues. My point was that it was not practical to wait for a cleaning team to empty a dirty kitchen bin, clean debris from a dishwasher or remove perishable items from a fridge.

In summary, our holiday in Salcombe was wonderful and we would not hesitate to recommend Toad Hall Cottages for the very best holiday homes in Devon and the South West.

They did not advertise the chosen cottage clearly enough. No mention of it being at the top of a steep hill, causing my mother who has mobility issues a lot of anxiety. We wouldn't have picked the cottage if this information had been mentioned. When we complained there was no apology, but they tried to blame us for not checking the location more thoroughly ourselves! They were happy to take our money £4.5k but refused us any compensation to pay for the taxis we had to order because they wrongly advertised on their website.
Not a friendly company. Not going to book with them again.

We return to the property year after year

Easy to book with. Been using Toad Hall for a few years. Just had our sixth visit to Limpet cottage in Torcross. Stunning views across to Start Point light house. Perfect little property to expore South Hams or just chill out looking at the view

We have used Toad Hall for many years and I can honestly say we have always found them a delight to work with. Their commitment and communication to their clients is one of the main reasons we continue to use them.

Lovely place to stay, fantastic views and a nice 20 minute walk to all the beaches.

We have booked our holidays in South Devon, for the last six years with Toad Hall Cottages.
We mostly book online but, whenever we have called them if we have any problems with the property, they deal with it promptly.
Very friendly and knowledgeable folk. We can highly recommend them to book a property with.