My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website wh... Se mer
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Quick efficient and clean stress free experience. DPD picked collected and delivered it back but TMT looked after my device. Returned all repaired, a lot then I expected too. Was originally told 10-12... Se mer
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They repaired my samsung flip 7 screen. Phone picked up from my house and redelivered within a week. Excellent repair, phone looks like new. Thanks!
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Företagsinformation
Informationen kommer från olika externa källor
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktuppgifter
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Storbritannien
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick and easy to follow instructions
Love that it's very fast but as a replacement was sent. I never got to find out. What was wrong with the budz i had but saying that Love that you pick them up and delivered them back so quickly as the are my comfort when out and about
19 mars 2026
Svar från TMT First
Hi there, Natalie.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fast repair...just a few days..fab
Fast repair...just a few days..fab
13 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Ceri.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
I was very satisfied with the service
I was very satisfied with the service, it was done very quickly, with high quality and the shipping was super fast, I definitely recommend it
17 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Krisitina.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My repair was handled extremely well…
My repair was handled extremely well very prompt pick up ,Repair of my phone and return delivery was very quick im very pleased with my repair definately worth 5 stars ⭐️⭐️⭐️⭐️⭐️
10 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Anon.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Unfortunately I can't give it zero…
Unfortunately I can't give it zero stars.
Firstly, the watch is exactly the same as before I sent it for repair.
Secondly, there is zero communication from them to ask what is the problem with the watch or what they have done .
So overall extremely disappointed.
15 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Customer.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Take a leaf out of Apples repair…
Take a leaf out of Apples repair service, you are way too slow
7 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Mark.
Thank you for leaving feedback.
Our usual time frames for repairs to be completed and returned is 3-5 working days. Yours was completed within 5. We apologise about any inconvenience caused.
Kind regards
Owen
They actually listen!
They actually tested my tablet and found the fault, rather than just ignoring my comments and signing it off as working.
They were responsive and kept me informed of developments.
13 mars 2026
Svar från TMT First
Hi there, Dean.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us.
Kind regards
Owen
Happy Customer Service Provider
The collection of my phone was swift, following the reporting of the fault. Then the ability to track my repair and receive accurate and informative updates on the status of the repair was very much appreciated. The phone was returned within a week, with the fault rectified. First class service!
15 mars 2026
Svar från TMT First
Hi there, Lee.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service
Excellent service. Collected on Saturday serviced and returned by next Saturday.
Always keeping me updated about my phone.
15 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Aldina.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Amazing job tank you
13 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Pedro.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
I sent my samsung watch which was not…keeping charge
I sent my samsung watch which was not keeping charge ie: less than 8 hrs of standby usage from full charge . After the repairs the initial battery discharge issue is still there. I think it has gone worse. service order ref: 4292858228
5 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Jophin.
Thank you for leaving feedback.
We are sorry to hear this, to allow us to investigate further can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Svar från TMT First
Hi there, Ayman.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great repairs
Great repairs, phone came back looking brand new. Was told it could be 11 days, less than a week. Great communication, knew when they got my phone, what was going on and when it was coming back.
6 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Tracey.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Expensive and inconveniant
The process of waiting for a courier at home to collect my device is very inconvenient worse still having completed that it was returned unevaluated or repaired despite my having paid an evaluation fee of 30 pounds so I had to go through this process again first to collect the unrepaired item then to send it away again. then I am uncertain how long I have had this ring but to be told it is not covered by guarantee and charged another 284 pounds making the total 315 only 35 pounds less that the original cost of the ring for a replacement seem a lot to me for a device I expect many years od service from.
4 februari 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Bernice.
Thank you for leaving feedback.
We apologise about any inconvenience caused. We have to ensure that the whole product is received otherwise repairs will be chargeable, alongside if there also is no warranty left on the product too.
Kind regards
Owen
Helpful and easy
Helpful and easy! I was able to get the help I needed when my Samsung ring had battery issues, easy to schedule the pick-up with DPD and had a new one shipped to me within a few days.
2 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Marcus.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Z Flip 6 repair
Straightforward process to book the repair and arrange collection. Fast repair service - I had it back within a week. I was also kept up to date when they had received the device, when the repair was complete and when it had been dispatched back to me.
5 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there, Nicola.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great communication fast service
4 mars 2026
Omdöme utan inbjudan
Svar från TMT First
Hi there,Karen.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Very fast turn around on my repair.
7 mars 2026
Svar från TMT First
Hi there, Ken.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Repair completed very quickly and kept…
Repair completed very quickly and kept informed of progress all the way through the repair
4 mars 2026
Svar från TMT First
Hi there, Miss Kenward.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Prompt service.
11 mars 2026
Svar från TMT First
Hi there, Paul.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Detta är Trustpilot
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