TMO warranty came with second hand car i Bought for my son. Had a small mechanical issue. Speak to Luke at TMO who dealt professionally and arrange the nearest garage and car got sorted in few days.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a sterling customer service. Over the past month I have spoken to three different people who have been gracious, helpful and shown the utmost respect towards me and my claim. Today everything has... Se mer
I would like to thank Rachel and Charlotte for the fantastic and professional service that they provided. Kept me in the loop all the way through and explained everything in detail that was required t... Se mer
The team at TMO made the repair seamless at every step, from reporting the fault to paying for the repair. Becca and Siobhan were really understanding and helpful with my problem. It made the overall... Se mer
Företagsinformation
Om TMO - The Motoring Organisation
Skrivet av företaget
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Kontaktuppgifter
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Storbritannien
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Utmärkt
545 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Every time I have emailed, Rachel or Charlotte has responded very quickly with a phone call explaining the situation in detail. All communication was quick and put my mind at ease.
20 maj 2026
Omdöme utan inbjudan
Buyer beware, you may be left out of pocket.
I would recommend that people look elsewhere for any extended warranty on their motor vehicle. First claim on my car was with the main dealership for creaking noises from the rear axle. TMO said they would only pay £40 per hour for labour charges (there is no mainstream garage in the Lothians that I know of can work at this rate) when Mercedes were £163 per hour. None of this information is explained within their documentation material. Should you go directly to TMO with an issue they will shop around to see who can quote the cheapest to fix your car. I have Platinum Plus cover and my first experience has been terrible, Raised a complaint and it will be up to 8 weeks before I get a response.... It may be that this company is promoting it is compliant with the Motoring Ombudsman, but will have to see what the with the FCA have to say, which deals with Extended Warranty companies and clear terms and conditions.
3rd June Update in response.
I have been through all the supplied information and i can see no reference to any stipulation of Labour rate. If you say it is within the supplied policy documentation then please provide a response to this thread showing this information and in which document this information is contained.
8 weeks to respond to a complaint in a ludicrous amount of time considering you have managed to respond to this public forum in a matter of days.... Especially as you state you are compliant with the FCA regulations regarding extended warranty terms.
This is to help others that are considering your product to have the full information prior to taking out any cover.
5 maj 2026
Omdöme utan inbjudan
Svar från TMO - The Motoring Organisation
Dear Hath,
We’re sorry to read your comments and naturally take concerns of this nature seriously.
Unfortunately, with the limited information available from the review, we’ve been unable to locate or verify the policy in question to fully investigate the circumstances surrounding the claim and complaint referenced.
However, in general terms, labour rate limits and repair terms are outlined within the policy documentation provided at the point of sale, and these limits can vary depending on the level of cover selected and the type of repairer used. Manufacturer main dealer labour rates are often significantly higher than independent repairers and can exceed the allowances contained within many aftermarket warranty products.
Equally, our role is not simply to “shop around for the cheapest repair”, but to help customers access suitable VAT-registered repairers capable of carrying out repairs to the required standard, while also ensuring claims are managed fairly and consistently for all policyholders.
In relation to complaints, all complaints are investigated and handled within 8 weeks for a formal written response where necessary, although we always aim to resolve matters much sooner where possible.
Should you wish for us to review the matter properly, we’d encourage you to contact us directly with your policy number or vehicle registration so we can investigate the concerns raised in full.
TMO
I enjoyed speaking to Siobhan
I enjoyed speaking to Siobhan, pleasant friendly voice and also thankfull for updating on my vehicle progress
18 maj 2026
Omdöme utan inbjudan
I called to enquire about reimbursement…
I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to call them regarding the work. Shortly afterwards Rachel called to let me know that my claim had been agreed. When I picked my car up the mechanic told me that the company had been so straightforward and pleasant to deal with, they had waived the admin fee normally charged. Thank you.
18 maj 2026
Omdöme utan inbjudan
Charlotte at TMO did a great job…
TMO did a great job looking very closely at the repair needed to fix my car under its warranty and gave its approval to go ahead. Big shout out to Charlotte at TMO for handling this matter with such professionalism and gusto. I’m glad I took out the warranty. Great customer service.
18 maj 2026
Omdöme utan inbjudan
Quick information given
Quick information given, knowledgable and easy communication with a very pleasant person
18 maj 2026
Omdöme utan inbjudan
Great customer Service
Luke has always been great. Gets things done super quick and always polite and friendly. He's a real Credit to the TMO team.
18 maj 2026
Omdöme utan inbjudan
The renewal was easy
The renewal was easy, everything was clearly explained, the agent was friendly and the information provided allowed me to make a quick decision.
18 maj 2026
Omdöme utan inbjudan
Fantastic service
Fantastic service, credit where credit is due. Maria, Rachel and the rest of the team handled our recent motoring woes expertly. I honestly could not be without this service, even with a newer vehicle you just never know when a costly repair is about to hit you. It's great to have the peace of mind. Thank you
15 maj 2026
Omdöme utan inbjudan
Great customer service
She was nice and polite and clear speaking and had a nice way about her. Very professional
15 maj 2026
Omdöme utan inbjudan
Siobhan was lovely
Siobhan was lovely, helpful and a pleasure to speak too. Warranty claim was handled very quickly and promptly, great service.
14 maj 2026
Omdöme utan inbjudan
Charlotte and Siobhan have been really…
Charlotte and Siobhan have been really great in helping me with my claim ! Was a bit worried about everything as you can imagine but they made the process very easy for me and kept me informed throughout !
14 maj 2026
Omdöme utan inbjudan
Maria was very easy to deal with
Maria was very easy to deal with. Explained everything really well. From calling first thing today (13thMay) everything has been sorted. Great customer service!!
13 maj 2026
Omdöme utan inbjudan
Timothy was absolutely outstanding
Timothy was absolutely outstanding. Best customer service anyone could ask for . He was polite and explained everything with no rush . Thank you
13 maj 2026
Omdöme utan inbjudan
Great service
Great service, big shout out to Mollie who has been amazing to deal with.
13 maj 2026
Omdöme utan inbjudan
Siobhan and all at TMO have been…
Siobhan and all at TMO have been stupendous in their help. Made the claim so easy to deal with. Thank you!
13 maj 2026
Omdöme utan inbjudan
Great customer service from Charlotte…
Great customer service from Charlotte and Siobhan, car booked in claim all signed off very chatty and helpful
12 maj 2026
Omdöme utan inbjudan
The service I received is excellent
The service I received is excellent, 5 stars all around.
The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage, then easing the hassle off the claim and also keeping my updated with the repair /claim . Thank you ⭐️⭐️⭐️⭐️⭐️
12 maj 2026
Omdöme utan inbjudan
I would not take out a warranty from…
I would not take out a warranty from this company ever again. The service is shocking and they refuse to pay for repairs. Warranty not worth the paper it’s written on,
11 maj 2026
Omdöme utan inbjudan
Svar från TMO - The Motoring Organisation
Dear Wendy,
We’re sorry to read your comments and naturally take feedback like this seriously.
However, despite carrying out a thorough search using the information provided separately, we’ve unfortunately been unable to locate any active or historic policy matching your details, which means we’re currently unable to investigate the concerns raised or verify the circumstances referenced in your review.
We would never refuse a valid claim without explanation or assessment, and where claims fall outside of cover, we always provide the reasoning and supporting terms in writing.
If you believe your review relates to a product held with us, please feel free to contact our customer support team directly with your policy number, vehicle registration, or any alternative details so we can try to assist further.
TMO
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