Delighted to find exact replacement for worn out switch on Handy 7-ton log splitter. Delivered in 2 days well done. I will be storing the splitter in a drier location in future to avoid damp and corro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Took a little getting used to optimum feed rate in the mulcher but once got the hang of that its eaten its way through ivy stems briars wet mulch hardwood branches and pretty much anything I had to th... Se mer
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I absolutely love Titan tools. Hoover was brilliant. Also used heat tool to strip wall paper and paint. It's brilliant and made the jobs in the home 100% easier. Last thing was the orbital sander.... Se mer
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Bought for rejuventating a gravel driveway to separate fine soil from 20mm gravel. Two weeks work on a very tough duty and the sieve has needed only minor maintenance. The 10mm mesh is very... Se mer
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Företagsinformation
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Skrivet av företaget
Titan Pro Ltd is a UK-based garden machinery supplier, established in 2008, specialising in high-quality equipment for homeowners, landscapers and professional users across the UK. We pride ourselves on combining a wide range of garden machinery with knowledgeable, friendly customer service. We sell direct to the customer, meaning we don’t use high street retailers or third-party resellers. When you contact Titan Pro Ltd, you’re speaking directly with the people who know our products inside and out - from pre-sales advice through to aftersales support. To give customers complete peace of mind, we offer the option of a Gold PDI assembly service on all of our machinery, ensuring machines are professionally prepared, checked and ready to use before dispatch. We also keep a full range of spare parts in stock and have experienced staff on-site to assist with servicing, maintenance and product support. All Titan Pro Ltd machines are supplied with a Maximus 3-year domestic warranty, along with a 1-year commercial warranty on select models, helping ensure long-term reliability and confidence in your purchase. We believe in real, accessible customer support. Our UK-based team is easy to reach on 01258 489161, so you can speak to a knowledgeable person whenever you need advice, assistance or aftersales help. We value customer feedback and use it to continually improve our products and service.
Kontaktuppgifter
Titan Pro Ltd, Unit 11 Glenmore Business Park, Wend-Al-Road, Blandford Forum, DT11 7FP, Dorset, Storbritannien
- 01258 489161
- sales@titan-pro.co.uk
- titan-pro.co.uk
4,7
Utmärkt
102 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Fantastic customer service
Fantastic customer service! Please do not get this company confused with the Titan brand sold through Screwfix, I made that mistake. Very helpful staff who explained the issue and resolved my problem with out any hassle.
11 juni 2024
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Sam,
Thank you so much for your feedback! We are really glad we could help clear up the confusion and get your issue resolved so quickly.
We often find that customers are surprised to learn we are an independent specialist brand, so we truly appreciate you highlighting the difference in service and expertise you found with Titan Pro. Our team works hard to ensure our customers get the specific support they need without any hassle.
Thank you for the high recommendation!
Kind regards, The Titan Pro Team
I recently purchased the Titan Pro 7HP…
I recently purchased the Titan Pro 7HP Petrol Wood Chipper 55mm Capacity. Firstly i called up Titan pro and spoke to a very helpful gentleman who accomodated my need to collect a chipper. I collected next day and was assisted by their courier partner in loading. I arrived home, topped up oil and started the machine and chipped away for the afternoon. I do wish the machine had a larger throat for the windy branches, but I gues it satisfys the 55 mm need. The machine is strong and I am sure it will serve me well. I also really like the cover, really good quality when you cant get the chipper in a shed.
13 mars 2024
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Andrew,
Thank you for the great review! We're so glad we could accommodate your collection and that our team (and our courier partners) could help get you up and running so quickly.
It's brilliant to hear the chipper quickly proved its strength in your garden. We appreciate the feedback regarding the throat size for those awkward, windy branches - it's a helpful note for us. As you mentioned, that model is specifically optimized to be a powerhouse for that 55mm capacity!
We're also really pleased you like the cover; we know how important it is to keep your machinery protected from the elements when shed space is tight.
Happy chipping, and thanks for choosing Titan Pro!
Kind regards, The Titan Pro Team
Hopeless kindling attachment and customer eservice.
I bought the five ton splitter and thought it would be a good idea to buy the kindling splitter attachment. The attachment rattles around on the main splitter and the securing screw simply screws into fresh air.
I contacted customer service including pictures and a short video clip of the lose attachment. The reply - it's supposed to be like that - full stop. Helpful eh? It's a shame the customer service 'engineer' is a waste of space.
I'll re-engineer myself. If you are not prepared to do so yourself I suggest you look elsewhere.
1 mars 2024
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Den,
I am sorry to hear that you found your interaction with our support team frustrating. While the kindling attachment is designed with a specific fit for its purpose, it's clear we could have done a better job of explaining that to you at the time.
Our customer service team has seen some changes since you contacted us in 2024, and we are constantly working to ensure our technical advice is as helpful and detailed as possible.
We regret that you had a negative experience which led to you resolving the matter yourself, but we do appreciate the feedback as it helps us refine our communication.
Kind regards, The Titan Pro Team
This company deserves nothing but good…
This company deserves nothing but good reviews. Cheap tools that you get what you spend.
I bought the electric 7 ton log splitter for £395 instead of spending £900 on a rip off brand. It’s advised to split up to 25cm log rings. I have split absolutely everything with it. Ash birch hornbeam chestnut oak you name it. Nothing this splitter won’t crack.
They also advise this is for heavy domestic use believe me I have split around 8 ton bags worth of logs in one day without any issues.
The replacement parts are cheap as chips and it’s so easy to repair yourself.
I required a replacement piston for the hydraulic valve under warranty it was sent out first class and I replaced myself back to splitting in 2 days.
Well happy, that’s coming from a qualified tree surgeon.
11 januari 2024
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Hello,
Happy New Year! Thank you so much for the 5 star review! Having a qualified tree surgeon vouch for the power and reliability of our 7 ton splitter really means a lot to the team.
We are thrilled to hear that the machine has successfully tackled everything from ash to hornbeam and kept up with your workload! We take great pride in offering high-performance machinery at a fair price, ensuring our customers get professional results without the "big brand" markup.
It's also great to hear that you found the machine easy to maintain. We believe that equipment should be built to last and easy to repair, which is why we keep our replacement parts at a reasonable price and easy to access.
Thanks for being such a great advocate for Titan Pro!
Kind regards, The Titan Pro Team
The worst brand of tools in the UK
The worst brand of tools in the UK
As a builder whose used many threw they years every titan product is rubbish, they are cheap and unreliable. Do not buy this brand
1 december 2023
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Bob,
Thank you for your feedback. We have recently claimed this review profile and are currently looking into all past comments.
We have received your response to our request for information via Trustpilot and sent you an email yesterday to help identify your order. As we have no record of a purchase under your details, we are concerned there may be a case of mistaken identity with another brand.
Titan Pro is an independent specialist in garden and landscape machinery, and we want to ensure you are speaking to the correct manufacturer. To help us clear this up, could you please reply to our email with a photo of the product or with the product code?
If it is indeed one of our machines, we would be more than happy to provide technical support and advice to see why it hasn't met your expectations. You can also reach us directly at sales@titan-pro.co.uk. We look forward to hearing from you.
Wishing you all the best for the year ahead.
Kind regards, The Titan Pro Team
A reliable workhorse that won't quit
I bought a 20" bar Titan several years ago. I've been told by several Stihl and other distributors that my saw in inferior. But I've given this saw a huge industrial workout over several years, thousands of hours. Of course the chain needs to be sharpened regularly and replaced if over worn or damaged. The spark plug nedds cleaning and I've replaced it once. But this saw has outlasted several other premium brands during its life. Its a workhorse that keeps going. I love it better than my other saws. Well done guys, an inexpensive reliable tool good enough for a professional
23 september 2023
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Jim,
Thank you for the fantastic feedback! There is no better compliment than being called a "reliable workhorse." We’re thrilled to hear your chainsaw has outlasted the premium competition through thousands of hours of industrial use. Thanks for proving that high performance doesn't have to come with a premium price tag!
Kind regards, The Titan Pro Team
Titan rubbish
Bought a garden multi tool. From the start it would not run properly. Would open the throttle, and the engine would just die. I bought a new carb, still would not run.Total and utter waste of money. It is now on its way to the tip to be thrown. Please do not even entertain buying a titan product, can not describe how rubbish it is.
15 september 2023
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Susan,
We have recently claimed this business profile and are working through historical reviews to ensure all customer concerns are addressed.
Regarding your experience, we believe there may be a misunderstanding. We have reached out to you previously for more details, as we have no record of this purchase. Furthermore, Titan Pro has not stocked or sold garden multi-tools for over six years, which suggests this may be a product from a different 'Titan' brand.
We take our equipment's reliability very seriously and want to ensure this is resolved. If you could please contact us at sales@titan-pro.co.uk with your order details or a photo of the machine, we can confirm if it is a Titan Pro product and see how we can help.
Kind regards, The Titan Pro Team
don't buy titan garden tool it is crab
Titan garden tools are robbish I had two in a year it is so easy to break I don't think worth the money they charge for. Now I have borought unknown cheap Chinese made so far it works well. Titan is only a name worsts machine money can buy.
I brougt the Titan multi garden tool from Screwfix the first one broke within 3 months, of course Screwfix sent me replacement but it also broke just after the year warranty ended, and now I will not touch anything with Titan name on it.
When they said I got the wrong company, I looked the Titan Pro wed site logo was right , I don't think I got the wrong company.
23 juli 2023
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Hoksau,
Thank you for your updated reply. We understand how frustrating it is when a tool fails, but we must clarify again that Titan Pro (based in Dorset) is entirely separate from the Titan brand sold at Screwfix.
Regarding the logo: while the names are similar, our branding and products are completely different. Screwfix sells Titan, whereas we are Titan Pro, specialising in heavy-duty petrol machinery. As stated on our website: "Titan Pro Ltd is an independent UK retailer and is not affiliated with Screwfix or its Titan brand."
Because you purchased your item from Screwfix, your warranty and contract of sale are with them. We have no record of your purchase because it simply wasn't a Titan Pro machine.
We take great pride in our reputation and our high-quality petrol tools. Since this review is for a product we do not manufacture or sell, we would once again kindly ask you to redirect your feedback to Screwfix so it reaches the correct company.
Kind regards, The Titan Pro Team
Great after-sales service for my 15HP chipper / mulcher
I purchased a 15HP chipper / mulcher back in July 2020. The electric start stopped working. I called Titan Pro and they gave me some great advice on tracing the issue. Some 2 years 9 months after my initial purchase I have today received a new starter motor and solenoid. Brilliant! After sales is great and they truly honour their 3 year guarantee. PLUS the machine has been excellent! I strongly recommend Titan Pro Limited.
28 april 2023
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Simon,
Happy New Year! Thank you so much for sharing your experience with our 15HP chipper! It is fantastic to hear that our team was able to help you get back up and running.
We take great pride in our 3-year warranty and our UK-based technical support, so knowing that the starter motor and advice hit the mark means a lot to us. It's stories like yours that drive us to maintain high standards for after-sales care.
We hope the chipper continues to serve you well for many more seasons to come!
Kind regards, The Titan Pro Team
Great customer service
I ordered a Bafang motor and parts for my Frey pedal cycle. At some point the configuration of the wiring for the motor and parts has been swapped from UART to CAN. These are small but significant changes to the connections between the components.
KIRSTY at Titan Pro quickly familiarised herself with the intricacies of the various parts and their compatibility. KIRSTY's customer service and helpfulness was exemplary and her actions and communication made what could have been a drawn out and tedious process a relative delight.
Kirsty thanks for all your help. Great employee.
JW
3 april 2023
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear JW,
Thank you so much for this brilliant review! We're so glad Kirsty was able to help you navigate those tricky UART to CAN wiring changes.
Dealing with component compatibility can definitely be a headache, so it's wonderful to hear that Kirsty could help you get to the bottom of this. She's a star member of our team, and we'll make sure she sees your kind words.
Even though it has been a little while since your 2023 order, we hope the Frey cycle is still treating you well on the road!
Kind regards, The Titan Pro Team
Very poor product and customer service
I recently bought a Titan pro chipper. During use on the very first day it became blocked repeatedly. At one point it caught fire. I returned it following the instructions. I then received an email stating that the machine was in perfect working order but that the clutch was slipping and the belt was worn?!! The company was therefore withholding £527.90 of the £849 I paid for this useless machine. Subsequent emails to the company have gone unanswered and unacknowledged. Not only is their product poor but their customer service is outrageous. I strongly advise against doing business with this company.
1 september 2022
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Hello,
Thank you for your feedback. Please accept our apologies for the significant delay in our response; we have recently claimed this Trustpilot profile and are working to address past reviews that were left unmanaged.
We remember this case and would like to clarify the details for anyone reading this now. Upon the machine's return to our workshop, our engineers found the unit to be in good working order. The issues described, including the belt damage, were identified as being caused by misuse - specifically attempting to start the engine while the chipping chamber was blocked, which can cause the belt to burn.
However, we understand that situations like this can be frustrating for a new owner. We can confirm that following this review, this matter was settled in full with you directly to reach a fair resolution.
We take safety and customer satisfaction very seriously, and we are glad that we were able to bring this case to a final conclusion.
We wish you all the best for the new year and beyond.
Kind regards, The Titan Pro Team
Temperamental and difficult to start
I purchased this manual start model second hand a year ago and find it very temperamental to start. The kick back you get when it fires is painful.
Despite the machine being purchased second-hand and was already out of warranty I contacted the company. They weren't able to help directly but did their best to help me with some things to try to address the issue.
After watching YouTube videos I found that the timing was the major fault. The unit was stripped down and the magneto repositioned and this gave a marked improvement to its performance.
30 november 2021
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Brian,
Thank you so much for taking the time to update your review and for being so open to chatting with us via email yesterday. We truly appreciate you giving us the opportunity to connect and hear about your experience.
We were really pleased to hear that you were able to get the unit running smoothly back then, as we always want our machines to perform at their best regardless of their age. Thank you again for your patience and for the great communication - it was a pleasure talking to you. We wish you all the best in the future.
Kind regards, The Titan Pro Team
So far so good!
So far so good. I bought the 15hp Titan-Pro Garden Shredder/Chipper for general domestic use as we have a reasonable size garden and wanted to shred and compost our garden waste. It's munched its way through a huge pile of laurel, rhododendron and various shrubs leaving a nice fine mulch for composting, very sturdily built and good value for money - the electric start is a nice feature.
You do need to spend a bit of time separating and trimming branches etc. I found the best way was to have two different piles, one for green waste with 10mm or less diameter branches (these go in the top hopper) and another pile of branches 10mm to 50mm chopped into straight'ish lengths to feed into the side chute.
Keep a long sturdy wooden stick handy for clearing out the discharge opening as it can soon become blocked with clippings.
The green waste for chipping was nice and dry - not sure how successful it would be if wet.
I thought the bottom outlet discharge would be a pain but I found that if you stand the foot of the machine inside a 1 tonne builders merchants bulk bag, it's a great way of collecting the clippings.
I removed the safety guards from the top hopper, side chute and the discharge point. This made life so much easier but goes against 'elf and safety protocol!
It's a lot of machine for not a lot of money, probably easy to sell 'second hand' if I decide to upgrade in the future.
17 september 2021
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Hello,
Happy New Year! Thank you for such a detailed and helpful 5 star review! It is great to hear that your 15HP chipper is making light work of your laurel and shrubs.
Your tips on sorting material for the top hopper and side chute are spot on - that is exactly how to get the most efficient throughput. We also love the ingenuity of using a bag for collection! For anyone looking for a professional version of that setup, we actually now stock our own ventilated bulk bags designed specifically for this task: https://www.titan-pro.co.uk/p/4950/ventilated-bags.
A quick safety note: while we are glad the machine is performing well, we must strongly advise all our customers to keep all safety guards in place. They are essential for ensuring the machine is used safely as well as effectively.
Thank you again for your kind words!
Kind regards, The Titan Pro Team
Ordered a new blade for my titan…Poor customer services
Ordered a new blade for my titan chipper on Monday 6th sept morning paid £5 for delivery assuming nextday delivery,rang customer services to be told rudely it was only sent out Wednesday 8th a 48hr delivery I asked why if I paid £5 did it take 3days for posting was told it paid for ,someone to get it ready, packaging postage (postage was£2) she was rude and offensive in her tone and manners,definatly not an asset to the company,plus tracking was useless you can only track item when it is being delivered and no signature required.
10 september 2021
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Lourens,
Now that we have officially claimed our Trustpilot profile, we are looking back through our history to ensure past concerns have been addressed. We're sorry to hear that your experience from a few years ago didn't meet our standards, particularly regarding the delivery process and the service you received.
Since your review, we have made significant changes to prevent these issues. We now offer free UK delivery on most small spare parts and have upgraded our tracking system to provide much better updates for our customers.
We've worked hard to improve our service since your order, and we would love the chance to welcome you back in the future. If you'd like to discuss this further, please contact us at sales@titan-pro.co.uk or call us on 01258 489161.
Kind regards, The Titan Pro Team
Run over end of my petrol strimmer…
Run over end of my petrol strimmer ,phoned parts department . New parts sent free of charge next day delivery ,great service
11 mars 2021
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Keith,
Thank you so much for taking the time to share your experience! Accidents happen to the best of us, so we're glad to hear we were able to help get your petrol strimmer back up and running.
We hope the strimmer has been performing well for you ever since.
Kind regards, The Titan Pro Team
Worst piece of equipment I’ve ever had…
Worst piece of equipment I’ve ever had the unfortunate experience of using.
Doesn’t do a good job, doesn’t do any job what do ever!!! Titan Pro 190F Lifan 15.0
Avoid it like the plague.
6 mars 2021
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Hello,
Thank you for your feedback. We have recently claimed this review profile and are reaching out to past reviewers to ensure their concerns were addressed.
We were sorry to see your comments regarding the 15HP machine. We have attempted to contact you directly via Trustpilot to look into this, as we were unable to find an order or account matching your display name in our own records.
As quite some time has passed since 2021, we hope you managed to find a solution for your project. However, if you still have the equipment and require any technical advice or support, please do reach out to us. Our team is always happy to offer guidance or help with spare parts to get our machines running as they should.
Kind regards, The Titan Pro Team
NOT a 3 year warranty
Don't be conned by the '3yr' warranty banner on the petrol chipper page. It's ONLY ONE YEAR. In years 2 and 3 you ONLY get parts and YOU have to pay carriage. So if the machine has multiple faults which are NOTHING to do with you or misuse, you could end up paying a small fortune to get it repaired. Worse still, I phoned and spoke to Kirsty the office manager and she told me it was a 'full 3 year parts, labour and carriage warranty' It was only when I found their T&C;s did I discover the truth. I challenged her and she said 'I didn't know that' (REALLY) - So I will not be spending circa £2000 with Titan. I don't like dishonesty.
17 november 2020
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Paul,
As part of our commitment to improving our customer communication, we have recently claimed our Trustpilot profile to address all feedback, including older reviews. We are sorry for any confusion you experienced regarding our Maximus 3-Year Warranty back in 2020.
To clarify our warranty structure for anyone reading today: In the first year of ownership, we provide a full "return to base" warranty. This means that if a machine fault occurs, Titan Pro covers the parts, the labour, and the carriage at no cost to the customer. In years 2 and 3, we continue to provide the replacement parts themselves free of charge. During this period, if a customer elects to return the machine to our workshop for repair, the labour and carriage would then become the customer's responsibility.
We aim to be as transparent as possible with our terms so that our customers can buy with confidence. Our full warranty breakdown can be viewed here: https://www.titan-pro.co.uk/page-maximus.aspx
Kind regards, The Titan Pro Team
Incredibly poor customer service and aftercare
Incredibly poor customer service and even worse aftercare service. Log splitter is less than 18 months old and we were told that they don’t even stock a hydraulic ram o ring and we should try and find one to fit after stripping down the hydraulic ram.
4 juni 2020
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear David,
While we have only recently claimed our Trustpilot profile, we are taking the time to review our historical feedback to ensure every customer's experience is acknowledged. We're sorry to hear you had difficulty sourcing that specific component back in 2020.
While we have always maintained a range of spares for our machinery, we have since invested in even deeper stock levels and improved our online spares shop to make finding specific items - such as hydraulic seals - much more straightforward for our customers.
You can view our current range of log splitter components here: https://www.titan-pro.co.uk/7-ton-log-splitter-spares/77/category.aspx
We've worked hard to ensure our aftercare is as robust as possible, and we appreciate you bringing your experience to our attention.
Kind regards, The Titan Pro Team
Happy with both mower and service
I have recently bought the TPHW21 electric start mower which I am very pleased with. I gave my lawn its first cut this year and was surprised how easily the mower cut the longer than normal grass. I set it on the highest point and allowed the cuttings to fall on the lawn which I understand is advisable on the first cut of the season. I did have a problem initially with the pull of the mower so I contacted their customer service engineer and he was able to advise me on an adjustment to the cable which solved the issue immediately. Very happy with mower and service.
30 mars 2020
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Louise,
Happy New Year! Thank you for this great feedback from a few seasons back! We're so glad the mower made that first cut easy for you and that our engineer could resolve your cable adjustment so quickly. We hope the mower is still serving you and your garden well!
Kind regards, The Titan Pro Team
I called customer service to complain…
I called customer service to complain that I required a third log store cover in a year, due to fraying and leaking. I was told that I had to set up an account via the site and had no choice. I complained that I didn't want an account and just wanted to purchase with my debit card. The operative got frustrated and so did I and the operative hung up. I sent an email to customer services, but have as yet received no reply. When I initially purchased the log store it came without the cover which I had ordered. I contacted them and I eventually received it. When purchasing the second cover, their sales tried to retrospectively charge postage after the site did not charge it, implying it was my fault. Individually, on the first two occasion, not the end of the world, but after this third event, I certainly won't be back
12 december 2019
Omdöme utan inbjudan
Svar från Titan Pro Ltd
Dear Stewart,
Thank you for providing this feedback. We are sincerely sorry to hear about the series of frustrations you experienced back in 2021, particularly regarding the phone call and the issues with your log store covers.
We aim for every interaction to be helpful and professional, and it is clear we missed the mark on this occasion. Regarding our website, we have since made significant updates to our systems to ensure that the ordering and checkout process is as smooth and flexible as possible for our customers, including the introduction of a number of guest/express checkout options.
While we realise we may have lost your custom at the time, we have used feedback like yours to improve our internal communication and the way we handle postage and parts requests.
We wish you the very best.
Kind regards, The Titan Pro Team
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