Paid £40 delivery, supposed to be 3/5 days but took a lot longer when I called and asked they said would arrive Friday but it was the following Thursday. Completely delayed our project.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service and product. The orchard we ordered was high quality, extremely well cut and milled and delivered safely. Every time I called customer service they provided an update (always called... Se mer
The hard wood decking boards are beautiful quality - they look fantastic. The team were very helpful when I rang with questions and the boards arrived promptly on the day requested. Brilliant service.... Se mer
Ordered some Western Red Cedar cladding. I never received an email confirmation however calls and emails were answered and the order was delivered promptly as promised. I allowed too much for waste... Se mer
Företagsinformation
Skrivet av företaget
The Timber Living Company has fast become one of the UK's largest online flooring, landscaping and hardwood retailers. Our aim is to provide our customers with a stress-free shopping experience when looking for brand new cladding, skirting, doors or flooring. With hundreds of products available on our website right now, there's more choice than ever before, meaning you can find the exact product to enhance your home. Over 20 million pounds worth of goods in stock at all times available across hundreds of products. Fast and top class delivery - We are proud to be able to deliver our products nationwide with options for next day and named day deliveries. We are passionate about customer service. Whether it's flooring or cladding, Timber Living has a dedicated, experienced team of staff on hand with extensive knowledge of all the products we offer. They will be there to answer your call and give you the help and advice you may need when choosing your timber products. Today, Timber Living Company offers a nationwide delivery service from our office and national distribution center based in the Midlands. Our site offers a number of services including timber storage, ordering and selection services, along with added value machining and finishing services. Our job is to make purchasing our timber products as enjoyable and simple as possible. Our dedicated teams work 5 days a week and are here to answer all your questions, listen to all feedback and take your orders so please do not hesitate to get in touch via Phone, E-mail or our live chat services.
Kontaktuppgifter
Storbritannien
- timberlivingcompany.co.uk
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Takes longer to deliver than promised
Paid £40 delivery, supposed to be 3/5 days but took a lot longer when I called and asked they said would arrive Friday but it was the following Thursday. Completely delayed our project.
Gorgeous decking boards, great service
The hard wood decking boards are beautiful quality - they look fantastic. The team were very helpful when I rang with questions and the boards arrived promptly on the day requested. Brilliant service. Thank you
Excellent service and product
Excellent service and product. The orchard we ordered was high quality, extremely well cut and milled and delivered safely. Every time I called customer service they provided an update (always called me ‘sir’) and were polite and helpful. Honestly, spot on company to buy from. Will continue to use them in the future 👍
Great company
Quick delivery, great price and quality timber and very helpful. An all round great service 👍.
excellent customer service
I don't usually write reviews, but I felt this one was well deserved.
I had a great experience with this company. When I placed my order, the company address was accidentally mixed up with my home address, which could have meant the delivery was sent to me first and delayed our project.
Fortunately, Mark was incredibly helpful. As soon as I noticed the issue, he sorted everything out straight away and kept me updated until the delivery arrived safely on site.
It was a real pleasure dealing with both Mark and the company. Excellent customer service from start to finish, and I wouldn't hesitate to recommend them.
Just great
Great product easy to find on the website, great price and Speedy delivery and when there was a small problem, it was fixed quickly and helpfully.
Western Red Cedar
I purchased some western red cedar from timber living for some outdoor furniture builds and they did not disappoint it was delivered in 2 days in perfect condition and with care carefully wrapped excellent service I will without a doubt use again .highly recommend .
They have sent me the wrong lengths and…
They have sent me the wrong lengths and I have sent two emails with no response.
Ordered some British larch and at first…
Ordered some British larch and at first was disappointed with some of the pieces which were damaged and bent! but with one quick email they sorted it out and sent new ones with no hassle! Very satisfied
Very poor customer services.
Very poor customer services.
8days since order confirmation and no updates. Rang yesterday morning to chase up order was told they would ring me back. no return call so i rang back mid afternoon once again i was told to expect a call back. Nothing.
1st thing this morning i rang them. For a 3rd time i was told they would ring me back. Nothing.
I emailed them this afternoon. I received an email that they would chase it up and get back to me.
I initially decided to go with timber living company due to there mostly good reviews.
Hoping to have an update tomorrow
UPDATED to 3 stars from 1
After leaving review customer service was promt. My delivery turned up when they said. And the quality of the wood was excellent. I will be ordering from them again on my next project. Since my delivery they have emailed to check everything was ok with my order
Very helpful when I wanted to add to my…
Very helpful when I wanted to add to my order. Great product and service
Delivery on time
Delivery on time, responded to my chase on delivery.
Excelent quality timber delivered!!
Thanks
The timber is well priced and their web…
The timber is well priced and their web site is easy to use.
We chose the wood we wanted for our garden and it all arrived well packaged and protected. There was a slight issue with delivery timings, but I called up and spoke to one of the team who sorted it out straight away and sent our order to us on the weekend, which was wonderful as we were scheduled to install it then. Would happily order again and recommend to friwends and family.
Good value, efficient delivery, helpful team.
Good experience from start to finish
Good experience from start to finish. Quickly delivered samples and well priced quality products. Package arrived on time. Had one batten of 22 that had a crack but not major.
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