Tidalcleanshop Omdömen 2

My experience with TidalClean has been extremely disappointing from start to finish. The first product I received was faulty, and although they replaced it, the replacement item was also faulty. After all of this inconvenience, I asked on 31st December whether my return postage would be refunded. On 3rd January, their own customer support team confirmed in writing: “We usually don't cover return postage costs but on this occasion we can.”

Despite this clear written commitment, TidalClean later refused to honour it and declined to refund the £6.59 they had already agreed to. Being let down once is frustrating being let down repeatedly, and then having a written promise ignored, is unacceptable.

What also concerns me is the inconsistency between the reviews shown on their website and the reality on Trustpilot. Their website claims 98+ reviews at 4.7/5, yet on Trustpilot there is only one review at 1 star. This raises serious questions about the transparency and reliability of the reviews they promote.

Two faulty products, poor customer service, and a refusal to honour their own written agreement I cannot recommend this company based on my experience.

False Advertising. The product received was completely different to that advertised. Delivery took much longer than advertised (it took almost 2 weeks). Company was contacted regarding the product being different to what is being described and shown. There was no explanation or accountability. I was refunded minus return postage. I would avoid at all costs. After the refund, no contact from the company and poor customer service.