Tidal Services Omdömen 

363
•
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Have just had our first clean with Tidal and we are very pleased with the service! David and Kat did a lovely job, very quick but thorough and super efficient and friendly. Also really appreciate the... Se mer

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Betygsatt 5 av 5 stjärnor

Jeremy is fantastic. Reliable friendly guy who does an excellent job every time. No complaints with the quality of work. Always punctual and reliable. He takes pride in his work and it shows. Would re... Se mer

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Betygsatt 5 av 5 stjärnor

Kevin is efficient, lets me know by text 24 hours beforehand. My windows always look sparkling clean, after he’s cleaned them. Kevin noticed that my gutters need cleaning too, so when he visits next... Se mer

Betygsatt 5 av 5 stjärnor

I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean... Se mer

Företagsinformation

  1. Fönsterputsning

Skrivet av företaget

A window cleaning franchise network throughout the UK


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

363 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 36 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(363)

204 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I have Tidal windows clean my windows…

I have Tidal windows clean my windows and conservatry windows every four weeks. The person that dose it is very pleasant and the windows look great when he's finished. I recommend Tidal to any one and the price is very reasonable.

15 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good clean

Jared ( the guy that cleans my windows) is very polite and respectful, and dose an excerlent job ,

6 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent all round service.

I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean my frames and doors. Price is also very reasonable. They send a text message the day before so I always know when they are coming, which gives me chance to unlock the back gate. Communication is excellent, so I would highly recommend TIDAL all day long.

12 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Conned into a min 3 clean contract without warning

Tidal approached my 3 storey home canvassing for business. Offered me a one off clean, set up an account on my doorstep to pay by card. No terms and conditions presented. Told me I could cancel any time. He did the clean, advised he'd cleaned the window vents. Checked each room, water had been sprayed through the open vents leaving black dirty water on my roman blinds, paintwork and over documents which were on the windowsill. Windows on top floor weren't clean. How could they be when no force can be applied to a hose with a brush on the end squirting water? Poor service, horrible experience. Not recommended

26 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have asked this company 10 times to…

I have asked this company 10 times to not put the hose on my property (grass:drive)as they are cleaning next door and not my windows. All requests have bean ignored:back chat and immaturely laughed at by this cowboy outfit.

There is no need to go on my property with hose as there is a driveway:dedicated path to front and back of the customers property,

No respect/ consideration for anyone, be aware before getting this unprofessional company to clean your windows !!

12 november 2025
Omdöme utan inbjudan
Logotyp för Tidal Services

Svar från Tidal Services

Hi David

We’re sorry to hear about your experience and appreciate you taking the time to let us know. This is not the level of service we expect from anyone representing Tidal. Our cleaners are reminded to respect neighbouring properties and to keep hoses and equipment clear of driveways and lawns where possible.

Please email us at contact@tidalcleaningservices.co.uk
with your address so we can identify the cleaner involved and make sure this does not happen again. Your feedback helps us maintain high standards, and we will address this directly with the team.

Kind regards,
The Tidal Services Team

Betygsatt 1 av 5 stjärnor

Massively let down by customer service. Avoid.

Actual window cleaner was amazing and couldn’t fault him. However I received a link to a payment page asking me to input my card details. Following a recent fraud on my card I could not pay in this way so requested bank transfer details. Eventually given after a week of arguing with customer service and requested to cancel my account as too much trouble if I’m honest. They requested I give them another chance so did so. Paid by bank transfer then received repeated messages claiming I hadn’t paid. Showed proof I had and again requested my account cancelled. Was told by customer service it’s a 3 clean minimum and I cannot cancel. I disputed this as not something ever mentioned or agreed to. She apologised and again asked for another chance which I denied. They accessed my property yesterday and cleaned despite my cancelling and invoiced me today. Still citing the 3 clean minimum I did not consent to or was ever aware of. The customer service from Alana is letting the entire business down from my experience and I do not recommend at all. Currently seeking advice from trading standards with regards an invoice for a service I did not want.

28 oktober 2025
Omdöme utan inbjudan
Logotyp för Tidal Services

Svar från Tidal Services

Hi Leanne,

Thank you for sharing your feedback and we’re sorry to hear about your experience. We’re pleased to hear that you were happy with your window cleaner, but disappointed that our customer support fell short of expectations.

We never want any customer to feel frustrated or unheard. Our team is reviewing this with Alana and the support department to ensure clearer communication around payment options and cancellation terms. While our system automatically schedules recurring cleans, customers can opt out at any time once notified, and we’ll make sure this process is better explained going forward.

Please email contact@tidalcleaningservices.co.uk
with your booking details so we can review your account directly and make sure this is fully resolved.

Kind regards,
The Tidal Services Team

Betygsatt 1 av 5 stjärnor

Great use of Apps and Technology but…

Great use of Apps and Technology but customer service poorly lacking. Never used this company before but decided to use them based on Trustpilot reviews. Original appointment was cancelled due to the Window Cleaner having his van stollen. Was then re-arranged, last minute, on three separate occasions. When I messaged the Tidal team at 3 p.m. on the rearranged date, they simply cancelled the appointment with no explanation. I'm sure they're better than this but I won't be contacting them again. Oh, its now 2-months since we originally contacted them and I can't see out of our windows - thanks Tidal!!

22 juli 2025
Omdöme utan inbjudan
Logotyp för Tidal Services

Svar från Tidal Services

Hi Andrew,

Thank you for taking the time to share your experience. We’re sorry for the repeated rescheduling and the poor communication you experienced. While unexpected issues like vehicle theft can occasionally cause delays, we recognise that the follow-up and handling of your booking were not up to our usual standard.

We’re currently reviewing how cancellations and reschedules are communicated so customers aren’t left waiting without clear updates. Please email contact@tidalcleaningservices.co.uk
with your booking details so we can look into this and make it right.

We really appreciate your feedback as it helps us improve our service.

Kind regards,
The Tidal Services Team

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