Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

BIG TIME fraud! Paid for 2 Arsenal tickets that never came - and you can not get hold on the company anymore

Betygsatt 1 av 5 stjärnor

This is my second review about this company. I purchased two tickets on 30th August for the Arsenal and Crystal Palace game that was for yesterday 26th October. The tickets were a birthday gift for my... Se mer

Betygsatt 5 av 5 stjärnor

Es hat alles super geklappt! Die Tickets kamen pünktlich zwei Tage vor dem Spiel, ticketsqueen war immer zuverlässig und hat innerhalb weniger Stunden geantwortet. Wir hatten Tickets für das Spiel Liv... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

i ordered 2 tickets for Chelsea - WestHam game. TicketsQueen gave me 2 tickets 2 days before MatchDay, sits nearby, in good spots. So it safe to buy tickets here. Yes, price is expensive, but it is al... Se mer

Företaget har svarat

Företagsinformation

  1. Biljettförsäljning
  2. Online-marknadsplats
  3. Fotbollsbutik

Skrivet av företaget

As a reliable and well-established event ticket broker, we are dedicated to providing our customers with an exceptional ticket purchasing experience. At TicketsQueen.com, we understand the passion of fans who desire to immerse themselves in the vibrant atmosphere of events around the globe. Your security and satisfaction are our top priorities. To ensure a seamless experience, we have developed an innovative and personalized service model. From the moment you make your purchase until the day of the event, one of our professional customer service representatives will be there to assist you every step of the way. Our user-friendly and interactive interface allows for easy navigation, providing you with immediate access to all the essential information you need. We are committed to offering tickets to the most sought-after events at the best possible prices, ensuring that your buying experience is enjoyable and efficient. Please note that TicketsQueen.com operates as an independent secondary marketplace. While we are not affiliated with any box office or venue, our dedication to providing authentic tickets is unwavering. We procure all tickets through official suppliers, guaranteeing their authenticity. At TicketsQueen.com we specialize in finding tickets that may be sold out or no longer available through official channels, connecting sellers and buyers effectively. Whether you are making a last-minute purchase or planning an outing well in advance, TicketsQueen.com offers a dependable solution for securing your seats. We invite you to explore our platform and discover the perfect tickets to your next unforgettable event!


Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

43 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 20 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

They are reliable to make sure ticket...

They are reliable to make sure ticket available.
They made upgrade my ticket because original one was not available. It was lifetime memory to see premiere league with my son who lives abroad.

28 december 2023
Omdöme utan inbjudan
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Svar från TicketsQueen.com

We are happy to know you enjoyed the match with your son with your upgraded seats 😃
Thank you for the lovely review!

Betygsatt 1 av 5 stjärnor

THEY DESERVE TO BE SHUT DOWN!!

THEY DESERVE TO BE SHUT DOWN!!
I ordered and paid for tickets for Lower Central Long Arsenal v Man City on Oct 8, 2023. The day before the match they email me and give me an offer of NO TICKETS with full refund or Upper Central Long with a £75 refund. Of course I took the upper tickets. Now tickets arrived and I’m in the UPPER CORNER and they gave me a £100 refund. This is an SCAM operation who uses bait and switch techniques to get your money. Not even close to what I paid for. Not to mention I flew from US for this match.
I would see out a company that gives you actual seats at the time of purchase. These guys only give you a general vicinity seat and then change it to different seats at the last minute so you have no choice but to accept their scraps. Avoid this company at all costs.

8 oktober 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

A first and good experience with…

A first and good experience with Tickets Queen. A bit stressful though because the first two tickets I got (on the day before the game) were not in the same area, but the problem was quickly solved. The customer service on line is very reactive and efficient. I would only propose that the reservation fee for each ticket appears from the beginning and then would be included in the price.

12 augusti 2023
Omdöme utan inbjudan
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Svar från TicketsQueen.com

Thank you for your review Jerome :)
Our Customer Service Team are always easy to contact and quick to help!
For future record, Our booking fee appear on the cart before check out.

Thank you!

Betygsatt 5 av 5 stjärnor

Nice and uncomplicated…

We had a really nice and uncomplicated experience with TicketsQueen in February. Chelsea vs. Southampton with very, very good seats in Long Lower on row 6. Everything worked as promised, and it was all money worth + more🤩🤩 We will definitely use TicketQueens again in the future.

18 februari 2023
Omdöme utan inbjudan
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Svar från TicketsQueen.com

Thank you for you lovely review Ida! You always welcome!

Betygsatt 5 av 5 stjärnor

Excellent service!

Email communication and live chat was very quick. Answered all my questions. Tickets arrived smoothly. Will use again.

29 april 2023
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Svar från TicketsQueen.com

Thank You Raz!

Betygsatt 5 av 5 stjärnor

Wow! Toller Service, immer wieder mit Ticketsqueen!

Es hat alles super geklappt! Die Tickets kamen pünktlich zwei Tage vor dem Spiel, ticketsqueen war immer zuverlässig und hat innerhalb weniger Stunden geantwortet. Wir hatten Tickets für das Spiel Liverpool gegen Fulham, welches leider wegen des Emirates FA Cups verschoben wurde - aber das war kein Problem. Wir wurden rechtzeitig vom ticketsqueen informiert und konnten die Tickets in ein anderes Spiel tauschen! Alles hat sehr gut funktioniert, wir hatten tolle Plätze und sind sehr dankbar für diese grandiose Erfahrung & den tollen Service von ticketsqueen!! 😍😍😍

22 april 2023
Omdöme utan inbjudan
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Svar från TicketsQueen.com

Hey Maja

Thank you for your lovely review :)
We are very happy to see you have enjoyed the match with great seats.
Our Costumer Service is always top priority at Tickets Queen!

Thank you and see you next time !!

Betygsatt 5 av 5 stjärnor

Top company

Top company, bought 2 tickets for Arsenal-Southampton. Everything went perfect. I am going to bye again.

22 april 2023
Omdöme utan inbjudan
Logotyp för TicketsQueen.com

Svar från TicketsQueen.com

Thank your review Elias! You always welcome :)

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, perfect experience. I have to admit I was a little skeptical ordering tickets to a Chelsea game the morning of the match and having never used this service before. However the transaction could not have been better, bought ticket on their site, they were delivered via email within the hour and got into ground and found seat without an issue. These guys are good, very good!

15 april 2023
Omdöme utan inbjudan
Logotyp för TicketsQueen.com

Svar från TicketsQueen.com

Hey Michael

We are glad to hear you have enjoyed the match and our fast costumer service!
See you next time :)

Betygsatt 2 av 5 stjärnor

Got cheaper seats than I paid for

Quick and fast service on both e-mail and chat. Tickets worked and we got to see the game (Arsenal-Man C). The cut in the joy was that we ordered and paid for lower longside but got upper longside. Did´t get any money back for the difference in price between the two places.

15 februari 2023
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Svar från TicketsQueen.com


Dear Lars,

Firstly, Please accept our apologies about the category change. We think that this review is little bit unfair from your side.

We have contact you two weeks in advanced and informed you that we will not be able to provide you tickets for the category you have purchased.
We have also offered you few options:
1. Full refund
2. Receive Long Upper Seats
3. Tickets for different match
4. Coupon for future events

You have chosen to receive the Long Upper Seats. This match was in very high demand and tickets was very limited in the market. We have provided you the best seats we can for this match.

If you was happy with our email and chat communication and you have enter and watched the match, We are expecting for a better star review as we have given you good service and provide you all the options on the table, two weeks in advanced and not on the last minute.

Thank you.

Best Regards,
Tickets Queen Customer Service Team

Betygsatt 5 av 5 stjärnor

Good service and fast communication

Good service and fast communication! Ticketsqueen made our Dreams come true! My little brother wanted to go to Arsenal Manchester City. Ticketsqueen reacted fast and we enjoyed a beautyfull game!

100% book again in the future

15 februari 2023
Omdöme utan inbjudan
Logotyp för TicketsQueen.com

Svar från TicketsQueen.com

Thank You for your Lovely review Linnea! :)

Betygsatt 5 av 5 stjärnor

I had a lot of anxiety after booking…

I had a lot of anxiety after booking tickets for the Arsenal v Brentford game as a Christmas gift. The fact that premiership tickets are released so near to the date, and the hotel costs and travel for the recipients of my gift had me quaking on a cliff edge.

TicketsQueen were a bastion of reassurance, promptly replying to my every (probably very annoying) email of concern with calm assurance. I promise next time to trust them COMPLETELY.

Daughter and boyfriend had such an amazing time, with fabulous seats and no issues at all downloading the tickets or upon arrival at the Emirates. Such a fantastic experience for them. Already have my eye on next Xmas!

Thank you TicketsQueen, you made their dream come true.

11 februari 2023
Omdöme utan inbjudan
Logotyp för TicketsQueen.com

Svar från TicketsQueen.com

Thank You for your Lovely Review Kerry !
We are happy to hear that we have made your dream come true :)
See you next time !

Betygsatt 1 av 5 stjärnor

I would like to comment on Reply to my…

I would like to comment on Reply to my complaint, the seats I paid for were long lower side and at the front what we got is high up in the corner and the other 2 seats were in the next block NOT a few rows away.. its appalling the money you charged for good seats only to be sent tickets of a significant lower value with randomers names on! What if we had been asked for ID? The seats were NOT good seats my Grandson couldn't see the game we were sat so far back..
I understand why you can't be truthful with your comments the least you could do is offer some sort of apology you have made quite a profit on my sale alone, I hope you are proud that you caused upset and tears for my family, you ought to be ashamed!

3 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We purchased 4 tickets at the Tottenham…

We purchased 4 tickets to go to the Tottenham Hotspur stadium and had the best time with great seats.
It was an amazing experience and we will definitely buy future tickets again with TicketsQueen.

Thank you.

7 januari 2023
Omdöme utan inbjudan
Logotyp för TicketsQueen.com

Svar från TicketsQueen.com

Thank you for your nice review Daniel :) See you soon!

Betygsatt 1 av 5 stjärnor

Duplicate/fake tickets given and refused entry to game

Showed up at arsenal game tonight. And been sold duplicate as 2 other people in the seat had the exact same ones . Emailed ticketqueen right away and was told name must be mix up and now blocked emails . Didn't get to see the game as other people where in first
Paid a fortune and flew down from Scotland for special xmas present . Very upset child. .
..... ...Thank you for your reply . I did get in to the stadium yes only because I argued my way in . Yes you did reply to my email telling me "please not to speak to anyone "and to go quickly to other seats . I can post emails on here If you want . I have nothing to hide . I didn't get the email whilst still in the stadium as for over 30 mins all the emails I sent you where blocked! so much so i resorted to a friend emailing you and got through . All too little too late . why did you not want me to speak to anyone in the stadium? ... And your point that I got into the stadium ??? That made it worse to get in with all the exitement and then asked to leave before the match was so upsetting. Yes I was given a refund quickly and offered tickets for another game the next day for 2 other teams But we came to see arsenal . Flights hotel and few days in London to see arsenal . The whole trip was ruined because you sold 2 tickets to 4 people. End of.!

3 januari 2023
Omdöme utan inbjudan
Logotyp för TicketsQueen.com

Svar från TicketsQueen.com

Dear Karen,

We are sorry to hear about your experience.

Your tickets was valid and genuine to enter the match. In fact, you was inside the stadium.
We could provide you replacement seats but you did not reply to our email and did not contact our live chat team.
We have refund your order in full and also offer you free tickets for a different match which you ignore.

We will remind you that we are secondary marketplace and tickets are 100% guaranteed to be authentic and genuine.


Best Regards,
Tickets Queen Customer Service Team

Betygsatt 5 av 5 stjärnor

Thrilled

Efficient, polite and very helpful. Managed to secure us six seats together, at short notice, for a great match. Will definitely use their services again.

27 december 2022
Omdöme utan inbjudan
Logotyp för TicketsQueen.com

Svar från TicketsQueen.com

Thank you Maria :) We are happy to know you enjoy your 6 vip tickets together for Christmas :)

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