Thrive Causemetics Omdömen 

172
TrustScore 3 av 5

3,2

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with r... Se mer

Betygsatt 1 av 5 stjärnor

Ordered 4 mascara's, my sister messaged me to let me know that the mascara she opened was thick and clumpy. Very disappointed with the product, not only is it expensive, but now they are selling them... Se mer

Betygsatt 5 av 5 stjärnor

There are two eyeshadow sticks that are out of stock. I spoke to someone who added me to a list. I hope to get them soon. I'm an older person and having the right eyeshadow color can help me feel like... Se mer

Betygsatt 3 av 5 stjärnor

I ordered the eyeshadow pencil, I like the color and feel of it, but its too soft, its broken twice and its short to start with. It didn't last 3 month and I don't use it every day. The lip tint, fe... Se mer

Företagsinformation

Skrivet av företaget

Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

172 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(172)

66 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

I am very happy with my Thrive…

I am very happy with my Thrive Causemetics products and the customer service team. I purchased the eye brightener first, and while it really needs a primer or base for it to last through the day, I liked the colour and consistency. Then I purchased the lengthening mascara and the concealer during a sale and I am so happy I did. The mascara is truly the best mascara I have ever used, goes on so smoothly with no clumps and comes off easy at the end of the day. The concealer consistency is so velvety soft and the colour worked great. I used the instant chat on the Thrive website each time I purchased and the beauty rep was helpful and responsive. Overall very impressed with Thrive!!

19 februari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stop being woke and perhaps I would…

Stop being woke and perhaps I would try. I can't relate to a man wearing make up.

10 februari 2024
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

We are sorry that you feel this way. We will maintain our values of inclusivity.

Betygsatt 1 av 5 stjärnor

Defective product- lack of customer support

Ordered 2 mascaras and got one that was defective. Did not know that until after the 60 day mark as I did not open second tube until 90 days out and they would not budge on support. As a customer for 4 years I am very disapointed in them not letting me exchange the product.

31 januari 2024
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Monah! We are very sorry to hear about your experience and definitely want to provide a solution for you right away. Please reach out to our customer service team and mention that Stephanie sent you. We will surely take care of this for you!


Betygsatt 1 av 5 stjärnor

I so wanted the waterproof eyeliner to…

I so wanted the waterproof eyeliner to work, and I gave it several months of opportunity, following the instructions provided by customer service. Within an hour, the eyeliner had smudged and worn off every time! I went back to my cheap, $3 eyeliner and, lo and behold, it was still there at the end of my long day. I couldn't return the product because I had given it too long to work properly. I can't recommend this product, nor will I ever purchase any of the products in the future. This product failed me long before the date posted below!

28 januari 2024
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Thank you for the feedback, Ruth. We are very sorry to hear that the Infinity Waterproof Eyeliner did not work for you. We totally understand how frustrating that would be. We can assist you with a return for store credit if you're interested. Please reach out to our customer service team, mention that Zoe sent you, and we will take care of you.

Betygsatt 1 av 5 stjärnor

Shipping

I paid for expedited shipping and didn't get it with no refund. Normally I go with standard shipping and get it quicker. Products are great but customer service and shipping is awful.

30 januari 2024
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Beverly. We sincerely apologize for your experience! We aren't sure by your review if you received your items or not. If you have not received your items, please reach out to our customer service team ASAP! We would love to help.

Betygsatt 1 av 5 stjärnor

The company uses lousy delivery service…

The company uses lousy delivery service of DHL. DHL claims packages are delivered but they always deliver to wrong address or most likely steal the products!! It’s outrageous how they can use the worst delivery company in the world!! Beware

26 januari 2024
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Thank you for this feedback, Silvia. We will pass this feedback along. If you have any issues with your package, please reach out to our customer service team.

Betygsatt 5 av 5 stjärnor

I wanted to share my experience with…thrive products.

I wanted to share my experience with thrive makeup when I was asked to do my cousins hair and makeup at her death. I chose to use my thrive even though they suggested I use theirs because others seem to run. I used thrive eye makeup and face cream. It looked perfect the next day and afterwards without any touch ups. Covered black bruises and heavy wrinkles. I will never use any other product.

20 januari 2024
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

That is such an honor for us, Sherry. We are sending you lots of love!

Betygsatt 5 av 5 stjärnor

Their liquid lash extension mascara is the very best

I use Thrive’s liquid lash extensions mascara and I must say I love it. I’m 69 and have used many mascaras but in my experience none can compare to this one. It separates and lengthens my lashes to their max. No clumps or smudges. I have dry eyes and this mascara doesn’t burn my eyes like others and is easy to remove with just my facial cleanser. I highly recommend this mascara.

20 januari 2024
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Becky! Thank you SO much for sharing the love for our Liquid Lash Extensions Mascara. Your feedback and support means the world to us!

Betygsatt 4 av 5 stjärnor

Quality, clean products

New customer here, as I’m drawn to clean makeup these days and I love that the company gives back.

Approaching 60, I look for make up that doesn’t settle into my laugh lines :) and the eye brightening sticks and concealer work for me. I’ve seen negative comments about the mascara flaking, but Thrive responded with how to apply it - which is a learning curve - and it works. So, I just ordered more.

The only reason I didn’t give five stars is because of affordability - I will order from them again, but wait for their sales and discounts.

14 december 2023
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Thank you for your review!

Betygsatt 1 av 5 stjärnor

Bad Smelling Lip Gloss

I purchased the Thrive lip gloss and it has a very bad smell. I tried it on and it wasn’t even glossy it was Matt. It smelled liked a 10 year old dried out lipstick. It actually made me want to vomit.

11 december 2023
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hello. Thank you for taking the time to share your review. We are so sorry to hear that you experienced a less-than-pleasant smell when using your product. We would love to have more information about your experience! May you please text us regarding your experience @ (310) 620-1535? We can assist you with a return for a refund.

Betygsatt 1 av 5 stjärnor

Nothing works

I have the eyebrow liner and the waterproof eyewear liner I got them today and I was so excited and I’m trying to use them and neither one of them has any color to it at all the eyeliner it’s supposed to be green and there’s nothing there’s just a piece of rubber on the end of the tip, and there’s no power to the eyebrow either I want my money back.

9 december 2023
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Elizabeth,

We are so sorry to hear that you have not been enjoying your Causemetics. We definitely want to help right away! Our Infinity Waterproof Eyeliner and Infinity Waterproof Eyebrow Liner actually have two different ends.

For the Infinity Waterproof Eyeliner, it has a blending sponge underneath the clear cap and a built-in sharpener. On the other end, underneath the long turquoise cap, you will find your eyeliner.

As for the Infinity Waterproof Eyebrow Liner, one end has a spoolie to blend the product and the other end, with the turquoise cap, has the product that you twist up. We apologize for any confusion with this!

If you are still not 100% in love with your Causemetics, we do accept returns + exchanges within 60 days of purchase. If you have any questions or concerns, please go to the 'Contact Us' page on our website so we can assist you further!

Betygsatt 3 av 5 stjärnor

I'm curious why the blush size changed

I'm curious why the blush size changed. It's so small now. I love their mascara.

7 december 2023
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Michelle! Thank you so much for sharing the love for our mascara. We truly appreciate it! With that said, we apologize for any confusion regarding the size of our new Dream Chaser Reviving Powder Blush and would love to help!

This change in blush size from our previous formula, the Cosmo Power Multi-Dimensional Strobing Blush, was due to our efforts in being sustainable and less wasteful. We heard from our customers that the Cosmo Power Blush was too big and after a few years of having it, they weren't able to use up the entire pan. We love taking our community's feedback into account and therefore reduced the compact size of our Dream Chaser Blush! We lowered the price of our new Dream Chaser Blush to reflect this change.

If you are not completely in love with your Causemetics, we do accept returns + exchanges within 60 days of purchase. If you have any questions regarding this process, please feel free to connect with us on our 'Contact Us' page on our website!

Betygsatt 5 av 5 stjärnor

Best mascara

I absolutely love the mascara and eyebrow gel. I also have several of the brightening colors which I also just love! Thanks for such a great product.

24 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Every purchase I have made has…

Every purchase I have made has performed exactly as advertised. I love these products: lip balm, all manner of eyeliner pencils, mascaras, cover sticks and brow fixes. A bonus, the inclusivity embedded in their business model...welcoming and serving the beauty needs and wishes of everyone!

24 mars 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Don’t like the new lipstick

For the past several years, I have been using the headliner lipstick. Recently, when I went to place an order, I was surprised to find out that they have changed the lipstick all together. The headliner lipstick was perfect. It stayed on. It did not bleed. This new formula called, semi permanent smoothing lipstick with a hydrating complex may go on very smoothly, but that also means that it comes off a lot faster. It is not near the quality that the headliner line was. I am voting that you bring back that headliner line. The other issue is that not only was there a change to the consistency of the lipstick but all the colors were changed as well. There is one color that I use consistently because I could count on it never changing colors on my lips. I just can’t figure out why companies have to change some of the most basic things in their products. That is what gets customers to stick with you knowing that you can count on a brand.

5 oktober 2023
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Linda,

Thank you so much for your review and your feedback. We are so sorry to hear of your disappointment in the changes we have made to our lipstick line. In full transparency, we decided to change our lipstick formula due to the customer feedback we had received on the previous Headliner Lipstick over the years. Our Thrive Causemetics Community wanted a smoother and easier application as well as a larger selection of better complimentary shades. There are times we hear of feedback to bring back discontinued shades and we listen to that feedback as well. Which was the one color you would use consistently? We'd love to know and hold on to that feedback to see if it is something that may be possible in the future.

If you are not happy with your purchase, we will certainly provide a full refund for you through our returns portal online. If there is anything else that we can help you with, or any questions, concerns, or feedback you would like to let us know of, please feel free to reach out at any time. We are here to listen and to help!

Betygsatt 5 av 5 stjärnor

Great products

I have used Thrive products for years...they are quality, and the brand has a good corporate philosophy. I don't care who models the stuff....so silly to care! As for delivery issues, I have a hard time faulting any business that mails things on time but due to shipper, are delayed.

27 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love thrive cosmetics! REAL customer

I love thrive cosmetics!! the eye brightening sticks are a staple of mine. seems a lot of extreme conservatives who pretend to hate cancel culture are trying to cancel them for being inclusive. I am an ACTUAL customer and their products are great!

20 september 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

SAVE YOUR MONEY

I never write negative reviews, but i don't want anyone getting sucked in like i did. After seeing tons of ads on Instagram for their mascara i decided to purchase. I also purchased an eye brightening stick and CC cream. First problem is i paid for priority shipping and it still took 8 days to get here. After trying the cosmetics this morning i was SORELY disappointed. Especially with the mascara. Save your money and get Maybelline's Sky High mascara for half the price. The eye brightener creased after just a couple hours. And the CC cream was just a disaster. I will never be taken in by an Instagram ad again.

26 augusti 2023
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hello Susan,

Thank you for sharing your experience. We are so sorry that your package took longer than expected to arrive to you. We totally understand how frustrating that would be. Due to the inconvenience, we have refunded you what you paid for priority shipping.

Additionally, we wanted to mention that we always accept returns within 60 days of purchase. You can start the process here: https://thrivecausemetics.com/pages/exchanges-returns.

Please reach out to us any time for assistance!

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