Thrive Causemetics Omdömen 

172
TrustScore 3 av 5

3,2

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with r... Se mer

Betygsatt 1 av 5 stjärnor

Ordered 4 mascara's, my sister messaged me to let me know that the mascara she opened was thick and clumpy. Very disappointed with the product, not only is it expensive, but now they are selling them... Se mer

Betygsatt 5 av 5 stjärnor

There are two eyeshadow sticks that are out of stock. I spoke to someone who added me to a list. I hope to get them soon. I'm an older person and having the right eyeshadow color can help me feel like... Se mer

Betygsatt 3 av 5 stjärnor

I ordered the eyeshadow pencil, I like the color and feel of it, but its too soft, its broken twice and its short to start with. It didn't last 3 month and I don't use it every day. The lip tint, fe... Se mer

Företagsinformation

Skrivet av företaget

Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

172 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(172)

66 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Perfect shadow for brown eyes

There are two eyeshadow sticks that are out of stock. I spoke to someone who added me to a list. I hope to get them soon. I'm an older person and having the right eyeshadow color can help me feel like myself.

28 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My Go-To Brand

My Go-To Brand! Best Formula Hands Down! Whether I do a full face or a 5-Min OTD routine, these products have me covered. I always purchase double to make sure my favs do not run out. TC has what every Pro & Newbie needs. Face, Eyes, Lips, Brows, Esteem... lol. I am having a blast with these products. Don't take my word alone, Try Them for Yourselves. You'll see what I mean. :-)

26 juni 2026
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Terri!

Thank you so much for this glowing review! We're absolutely delighted to hear we're your go-to! It means so much that you trust us for both your full glam moments and your quick 5-minute OTD routines. Thank you for also encouraging others to give us a try! We can't wait to continue being part of your routine!

Betygsatt 4 av 5 stjärnor

High focus on customer satisfaction

I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with returns/exchanges, customer service communication, or feedback. Some products have not met standard and I was immediately issued refunds for those products.

18 juni 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Customer Service Lacking

Never answer chat questions. Have been asking when a certain mascara color will be back in stock and can never get an answer.

20 juni 2026
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi! We're so sorry to hear that you weren't able to receive the answer you were looking for via our chat service. If you have any questions regarding availability, please reach out to us at help@thrivecausemetics.com and we'd be more than happy to assist you further!

Betygsatt 3 av 5 stjärnor

Packaging cheap

I ordered the eyeshadow pencil, I like the color and feel of it, but its too soft, its broken twice and its short to start with. It didn't last 3 month and I don't use it every day.
The lip tint, feels wonderful on but the color is not what I expected by the description and picture. Its more orange tinted than pink.
Also the case its in broke in the first week. The casings are very cheap for the price of product. Might try something else, still debating.

1 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ordered 4 mascara's

Ordered 4 mascara's, my sister messaged me to let me know that the mascara she opened was thick and clumpy. Very disappointed with the product, not only is it expensive, but now they are selling them clumpy. Come on Thrivecausemetics, do better!! Please don't order these products unless you enjoy disappointment

7 juni 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I’ve used some of the eyeshadow

I’ve used some of the eyeshadow, the mascara, and now I’ve ordered brow gel and lip glosses. Eyeshadows have lasted for a long time, and they wore very nicely. The tubing mascara is really weird. It does come off easily just like they say, but when you try to remove it, there’s little black specks all over your face and in your sink. And it takes quite a bit to clean it all off. That’s a bit annoying. They market it so that it is “easy to remove”. But it slides off your eyelashes fairly easily, but onto your face and into your sink. So really is difficult to remove completely.
But what’s most annoying is just how long it takes for them to ship the product to you. I’ve been waiting a week and was expecting it today. But now the tracking information says it will come tomorrow instead. So just know that you will wait a while to get your product. And fingers crossed I will get it tomorrow, even though there is no reason for it to be delayed. I don’t know whether to blame thrive, or the Postal Service, but just know that they mail it the slow way to you.

5 juni 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Lip serum tube broken

I received the lip serum, I emailed them right away to let them know you could not advance anymore product out of the tube. It just turned and clicked. I wanted to return and have them exchange. I have not heard anything and have sent 4 or 5 emails. Just be aware when ordering there could be issues with the functionality of the product.

4 maj 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Got some of their products as a gift

Got some of their products as a gift. Honestly what I am actually most upset about is the packaging. For the price the packaging could not be more cheap. I've had one of the eye pencils fall packaging fall apart on me. Then, because it did, the stick inside broke. My makeup only sits on my bathroom counter. I don't take it with me and no jostling. Hence I cannot understand why a this item, that cost almost $40, is in really rank plastic packaging. Other drug store brands hold up better. Disappointing...

15 maj 2026
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hello, thank you so much for sharing your experience with us. I’m really sorry to hear how disappointing this has been, especially given the price point and your expectations for the product packaging and overall quality. We completely understand your frustration, and having the packaging break apart and then damage the product itself is understandably upsetting, and this is certainly not the experience we want anyone to have with our products.

We truly appreciate you taking the time to provide this feedback, as insights like yours are incredibly important and help us identify areas where improvements may be needed. We’d love the opportunity to look into this further for you and see how we can best help. We're requesting additional information from you so we can assist you further.

Betygsatt 2 av 5 stjärnor

I bought the eye concealer, lip liner, and eyeliner.

I bought the eye concealer, eyeliner and lipstick claiming that they stay on a long time and are transferproof. I found this not to b true. The eyeliner and lipstick wore off in 3 hours. I did not touch it, rub it or eat. So not really any better than the cheap ones you can get.

12 maj 2026
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hello, thank you for sharing your feedback with us. We’re truly sorry to hear that the makeup you purchased did not perform as expected for you. We understand how disappointing that would be.

This is certainly not the experience we want our customers to have, and we appreciate you taking the time to let us know about your experience. Your feedback is incredibly valuable and will be shared with our team for review.

We’d also love the opportunity to make this right for you. We've requested additional information from you so we can further assist.

Betygsatt 1 av 5 stjärnor

I am writing to express my…dissatisfaction

I am writing to express my dissatisfaction with a recent order. During the checkout process, I inadvertently added a lash serum to my order, in addition to the mascara I intended to purchase. I immediately contacted customer service to cancel the serum; however, I received no response. Upon receiving the order, I found the mascara unsatisfactory. I retained the opened mascara and promptly returned the unopened mascara, the lash serum, and the complimentary gifts.

According to my tracking information, these items were delivered over a week ago. Despite my consistent attempts to contact customer service, I have yet to receive a response or the $123 refund I am owed. This experience has been profoundly disappointing, and I intend to share my negative experience with my network. I have engaged with numerous online retailers, and I must state that this company's customer service is unequivocally the worst I have encountered.

5 maj 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

So disappointed... after seeing their ads for years

I have literally been getting ads from thrive for their mascara for years. I finally decided to try it out, and overall, I was pretty disappointed for all the hype it was getting.

If you put the mascara on very softly, it does look nice. But what I noticed is throughout the day the mascara clumps up and these flakes falls on your face.

My husband noticed before I did and made comments about it, which is weird because he usually wouldn’t notice stuff like that.

If the mascara gets wet at all it starts clumping and falling off immediately and looks so bad.

I was visiting with my aunt and I noticed the mascara she was wearing was very clumpy and didn’t look did. She mentioned she tried a new expensive brand and wasn’t sure what she thought of it yet and told me it was thrive too! I was shocked.

So overall, the mascara is not that good and it’s way overpriced.

I wrote this review on the thrive website and after I submitted it it just said thank you for your feedback. I think it should be illegal for businesses to only publish five star reviews on their website and then accept "feedback" for the other stars and then not show them on the website.... it’s not transparent. It literally is lying to people.

13 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products and service!

I love their mascara and customer service is great!! I had angela on chat help me pic out colors for my eyes!

Edit April 27: I have been wearing the mascara for 2 wks now. I love how it looks very natural. My lashes are very long after applying. I have not experienced any clumping or flakes or smearing. I apply two coats too. I would recommend!! Also it doesn’t irritate my eyes like some mascaras.

11 april 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

This product is questionable

This product is questionable. This is my first time using vegan products so I'm not too sure how well they work, but I bought the four selection lipstick (all are basically the same shade, basically just waxy). I also bought the mascara which states no clumps, smears, or flakes. This is false advertisement because it does all three, not good at all. The eye pencil was okay but too much crayon, therefore it smudges pretty badly.
I paid too much for this product to have nothing good to say about any of it. I am not a satisfied customer.

9 april 2026
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi, thank you for sharing your experience with our products. We sincerely apologize to hear that they did not meet your expectations. We completely understand how frustrating that would be, and we'd love to see how we can help make this right for you. We've requested additional information so we can assist you further.

Betygsatt 3 av 5 stjärnor

The good and the bad

I love the cosmetics especially the eye liner and shadows. They last throughout the day and keep their color. The issue is the delivery process. It takes over a week and sometimes two weeks to get your orders. They seem to ship via DHL then to the local post office. This adds additional processing time.

3 april 2026
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Jan! Thank you so much for sharing this! It really means a lot to hear how much you’re loving the eyeliner and shadows. We’re especially glad they’re lasting all day and keeping their color for you!

We also truly appreciate you calling out the shipping experience. We completely understand how frustrating it can be to wait longer than expected, especially when you’re excited about your order. Your feedback about the DHL-to-post office handoff and the added time is incredibly helpful, and it’s something we take seriously as we continue working to improve our delivery process. We’re so grateful for your support and for taking the time to share both the positives and where we can do better!

Betygsatt 5 av 5 stjärnor

Help with color selection!

This is the first time I used the chat for customer service. I received such great and thoughtful recommendations. The response time was quick and easy and all of my questions and then some were answered. I have also used customer service when things were not quite right and have always received excellent response and care. Teryka was fabulous!

23 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lasts my whole 12 hr shift!

I’ve been a Nurse for 19 years and I work 12 hrs shifts! This is the 1st mascara I’ve ever had that held up my entire shift and doesn’t smear and of course it makes my eyelashes look longer and thicker!

2 februari 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Thrive Liquid Lash Mascara isn't worth it

I ordered the Thrive Liquid Lash Mascara. It worked great about 4 times, then it became gummy and globby and it was very hard to put on. It was semi pricey at $26 so I expected the mascara to perform much better than it did. On a very positive note, Thrive's customer service was great and refunded me the whole amount without having to send the mascara back. If you need a refund, call the company directly instead of emailing.

1 mars 2026
Omdöme utan inbjudan
Logotyp för Thrive Causemetics

Svar från Thrive Causemetics

Hi Janet,

Thank you so much for your honest and thorough review! We're so sorry for the experience you had with the Liquid Lash Extensions Mascara after a couple of uses. If you are open to trying it again with some tips and tricks on application, please do let us know and we'll be happy to share that with you!

Betygsatt 5 av 5 stjärnor

The only mascara I keep coming back to

I’ve been using Thrive Causemetics since 2020, and no matter how many other mascaras I try, I always end up coming back to theirs. It’s just that good.
What I love most is how effective it is — it elongates and thickens my lashes so well that I honestly don’t feel the need to wear false lashes when I have it on. And it actually lasts all day without smudging, which is a big deal for me.
If you’re tired of mascaras that look good for an hour and then end up under your eyes, this one’s worth it.

29 december 2025
Omdöme utan inbjudan

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