5/5 Threshold have been incredible! Thanks to the hard work of Mark we had been able to secure our rate at the 11th hour before our lender planned to increase the next day. Communication after... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Threshold have been absolutely outstanding. Throughout the process we worked with Symon and Munn both took great care and attention to detail with all our questions. It made applying for a mortgage se... Se mer
Sam and Munn were absolutely brilliant at sorting a mortgage out for us. From start to finish they both listened to what we were looking for and sourced what best met our needs. 100% recommended.
First contact with Taylor Cambden was very re-assuring. Being very responsive, patient and accomodating. Always very prompt in responding to emails,. Taylor ensured we were offered options and and sig... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.
Kontaktuppgifter
2 The Brookside Centre, Auckland Road, SO15 0SD, Southampton, Storbritannien
- 03300 249 115
- admin@thresholdmortgages.com
- thresholdmortgages.com
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding Service from Taylor Cambden – Highly Recommended!
I can’t recommend Taylor Cambden highly enough.
From start to finish, he has been absolutely phenomenal. Taylor took the time to explain every step of the mortgage process clearly and patiently, making what could have been a stressful experience feel straightforward and manageable.
He was incredibly responsive, proactive, and always had my best interests at heart, finding me a great deal and guiding me through the paperwork with genuine care and professionalism. His knowledge, attention to detail, and friendly approach really set him apart.
If you’re looking for a mortgage advisor who is reliable, knowledgeable, and truly goes the extra mile, Taylor is the person to speak to. Thank you again for all your help, couldn’t have done it without you!
13 februari 2026
Omdöme utan inbjudan
Svar från Threshold Mortgage Advice
Thank you so much for taking the time to share such an amazing review. We’re delighted to hear how positive your experience with Taylor has been.
It’s fantastic to know that he made the entire mortgage process clear, patient, and stress‑free, especially with all the steps involved as a buyer. His responsiveness, proactive approach, and genuine commitment to finding the best deal truly reflect the level of service we aim to deliver.
Your kind words about his knowledge, attention to detail, and friendly manner will mean a great deal to him we’ll be sure to pass them on.
We really appreciate your recommendation, and we’re so pleased Taylor could support you at every stage. If you ever need anything in the future, we’re always here to help.
Thank you again, and congratulations on your next chapter!
Smooth, perfect and easy
The team is excellent, getting the mortgage was easy, Smooth and fast... and I believe it is because of the excellent service that was provide.
Great job guys!
12 februari 2026
Svar från Threshold Mortgage Advice
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the process of getting your mortgage smooth, fast, and hassle‑free.
Our team works hard to deliver excellent service, so it’s fantastic to know that this made such a positive difference to your experience.
We are new to all of this mortgage…
We are new to all of this mortgage thing, but talking to the people at threshold made it seem less and supper simple.
11 februari 2026
Svar från Threshold Mortgage Advice
Thank you for sharing your experience! We’re really glad to hear that we could help make the whole mortgage process feel much simpler and less overwhelming.
Being new to mortgages can feel confusing, so it’s great to know our team was able to break everything down and make it easy to understand. That’s exactly what we’re here for.
If you ever have more questions or need support as you move forward, we’re always happy to help!
Svar från Threshold Mortgage Advice
Thank you for taking the time to review our service
Absolutely brilliant customer service
Absolutely brilliant customer service. After trying to speak with 2 other mortgage advisors these were the best and most knowledgeable.
10 februari 2026
Svar från Threshold Mortgage Advice
Thank you so much for your amazing feedback! We’re thrilled to hear that you received brilliant customer service and found our team knowledgeable. It means a lot to us, especially knowing you had already spoken with other advisors before finding the right support here.
We really appreciate you choosing us, and we’re always here if you need anything in the future!
We had a great experience with our…
We had a great experience with our mortgage advisor. They were professional, knowledgeable, and took the time to explain everything clearly. The whole process was smooth and well-handled, and I felt supported from start to finish.
4 februari 2026
Svar från Threshold Mortgage Advice
Thank you so much for your wonderful feedback! We’re delighted to hear that you received brilliant customer service from our team.
It means a lot to know that, after speaking with other advisors, you found us to be the most knowledgeable and the best fit for your needs. Providing clear, expert guidance is something we take great pride in, so your comments are truly appreciated.
Timely I respond to messages,question…
Timely I respond to messages,question and concerns. Open plain and give u different deal option to choose what work best for you.
29 januari 2026
Svar från Threshold Mortgage Advice
Thank you for your feedback! We’re really pleased to hear that you received timely responses to all your messages, questions, and concerns.
Providing clear, straightforward guidance is something we take great pride in, and it’s great to know you found our communication open and easy to understand. We’re also glad the range of mortgage options helped you choose the deal that worked best for you.
If you need any further support now or in the future, we’re always here to help.
Very efficient everything done and…
Very efficient everything done and checked. Mortgage was approved within 48 hours.
Highly recommend.
2 februari 2026
Svar från Threshold Mortgage Advice
Thank you for your great feedback! We’re delighted to hear that you found the process efficient and that everything was completed and checked so quickly.
Getting your mortgage approved within 48 hours is fantastic, and we’re glad we could make the experience smooth and stress‑free.
I gave my experience as great because…
I gave my experience as great because David (Mortgage advisor ) was top notch went above and beyond for me and my wife helps us right out and mange to explain everything to us so we understood and Adain or case working never let me and my wife down and kept us in the loop at all time so I was very happy with the services
29 januari 2026
Svar från Threshold Mortgage Advice
Thank you so much for sharing your experience! We’re delighted to hear that you had such a positive journey with us. David will be thrilled to know he went above and beyond for you and your wife , making sure everything was clearly explained and easy to understand is exactly what he strives for.
We’re also really pleased to hear that Aidan kept you updated throughout the process. Keeping our clients in the loop at all times is so important, and it’s great to know you felt fully supported from start to finish.
We truly appreciate your kind words and are very happy that you were pleased with the service. If you ever need anything in the future, we’re always here to help!
Can’t recommend enough
We had an excellent experience with Threshold Mortgages, especially working with Joshua James and Kieran Hunt.
Joshua was our mortgage advisor and guided us through the whole process with clear advice, patience, and professionalism. Kieran handled the admin side and was always quick to respond, helpful, and kept everything running smoothly.
Both of them made what can be a stressful process feel straightforward and reassuring. We genuinely couldn’t recommend them enough.
We’ll definitely be returning to Threshold Mortgages when it comes time to remortgage, their service, performance, and professionalism have been outstanding throughout.
29 januari 2026
Omdöme utan inbjudan
Svar från Threshold Mortgage Advice
Thank you so much for sharing your experience. We’re delighted to hear that you received such exceptional support from David and Adain throughout your mortgage journey.
It’s wonderful to know that David went above and beyond for you and your wife, taking the time to explain everything clearly so you felt confident and understood each step.
We’re also thrilled that Adain kept you both updated at all times ,communication and reassurance are so important, and it’s great to hear this made such a positive difference.
We’re very happy that you were pleased with the service, and we truly appreciate your feedback. If you ever need anything in the future, we’re always here to help.
Svar från Threshold Mortgage Advice
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your feedback on to Ross ,he’ll really appreciate it.
Svar från Threshold Mortgage Advice
Thank you for your lovely feedback! We’re really pleased to hear you had a great experience throughout the process. It was a pleasure helping you, and we appreciate you choosing us.
Svar från Threshold Mortgage Advice
Thank you for taking the time to review our service
Disappointing experience as first-time buyers
We were purchasing a Persimmon new-build property and were put in contact with Threshold Mortgages. From the outset, we were advised that our only viable option was the New Build Boost scheme, which we had already decided we did not want to use.
When we asked about applying for a standard mortgage, we were told this would not be possible and that the New Build Boost was our only option. The advice felt quite pushy, and we were left with little confidence in the recommendation. Despite this, we proceeded initially and provided all requested documentation, which Threshold Mortgages confirmed they had received.
Due to ongoing concerns, we sought a second opinion from another mortgage broker. We were advised there was no reason we couldn’t obtain a standard mortgage — and we ultimately secured one with the same lender that Threshold Mortgages had told us would not accept us.
Notably, we never informed Threshold Mortgages that we had gone elsewhere, yet we also never heard back from them at all after submitting our documents. To date, there has been no follow-up or update.
Based on our experience, we would not recommend Threshold Mortgages, particularly for first-time buyers who rely heavily on clear, balanced advice and good communication.
1 november 2025
Omdöme utan inbjudan
Svar från Threshold Mortgage Advice
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you felt dissatisfied with the advice and communication you received, as this is not the level of service we aim to provide.
I have spoken with the advisor you dealt with and reviewed the qualification process and subsequent interactions to fully understand what took place.
Our recommendations are always based on the information available at the time and the lending criteria provided by lenders, particularly with new-build properties, where options can sometimes be more limited. Following your conversations with our advisor, an issue was identified that informed the recommendation made at that time. It appears that your circumstances may have changed since then, allowing another advisor to place your application with your preferred mainstream lender.
We are also concerned to hear about the lack of follow-up after documentation was submitted. Our process ensures that we send emails to clients at various stages following contact, and I can see these emails were delivered to the address we hold for you. It is possible they may have been missed or ended up in your junk mailbox.
Ultimately, we’re pleased that you were able to secure a mortgage solution that worked for you, and we genuinely appreciate your feedback, which helps us reflect and improve.
If you would be open to discussing your experience further, we would welcome the opportunity to do so directly.
Transferred on wrong date resulting in financial loss
I put my trust in Threshold mortgages to ensure I got the best rate and my mortgage was transferred effectively. Firstly I was given an incorrect rate as part of my illustration, and although subsequently corrected it was the rate I had started considering my options against. Then the ultimate fail was when my mortgage was transferred. It was done after the end date of my previous product, which I had to call the lender to find out. And as a result I was charged an additional £420 of interest this month which was not what I was expecting straight after Christmas. How, after 4 years and after they did my last transfer is my date wrong on their system. £420 is a lot of money to be out of pocket at the start of the year when you’ve put your trust in a company to handle.
2 januari 2026
Omdöme utan inbjudan
Svar från Threshold Mortgage Advice
Hello Natalie
Thank you for taking the time to share your experience. We’re very sorry for the frustration this situation has caused.
We can confirm that this matter has been formally raised as a complaint with the lender as we believe they have made an error. We look forward to the lender’s response and will continue to support you until this is resolved in due course.
Mark
Ross and his team has been really…
Ross and his team has been really professional and helpful from the start up to completion of our purchase. He clearly detailed our options which helped us in our final decision. Overall, the process has been smooth and delivered within a very tight timeframe. Thanks a lot Ross and team!
19 december 2025
Omdöme utan inbjudan
Svar från Threshold Mortgage Advice
Thank you so much for your kind words! We’re thrilled to hear that Ross and the team were able to guide you smoothly through the process and help you feel confident in your decisions. It’s great to know we could deliver everything within such a tight timeframe. We really appreciate your feedback and wish you all the best in your new home!
Threshold Mortgage Advice
Matt and Aidan were extremely helpful in getting the MO. Quick response on emails sent and made sure to keep us updated. I would strongly recommend Threshold to my friends and family.
23 december 2025
Svar från Threshold Mortgage Advice
Thank you for your kind words! We’re delighted to hear that Matt and Aidan were able to provide timely updates and support throughout your mortgage offer process. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience!
Amazing service, amazing people
We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really appreciated how considerate and thoughtful they have been throughout, and we could not have sorted our mortgage without them
19 december 2025
Omdöme utan inbjudan
Svar från Threshold Mortgage Advice
Thank you for sharing your experience! We’re thrilled to hear that Jake, Daniella, and the team could guide you smoothly through the mortgage process and make everything clear along the way. It’s wonderful to know you felt supported and cared for , congratulations on your first home, and we’re so glad we could help make it happen!
Joshs' attention to detail has been…
Joshs' attention to detail has been second to none. Josh kept us updated and offered sound advice throughout the each stage of the mortgage process.
I would not hesitate to recommend Threshold Mortgages to anyone searching for mortgage advice.
Keep up the good work!
16 december 2025
Svar från Threshold Mortgage Advice
Thank you so much for your kind words! We’re delighted to hear that Josh was able to provide clear updates and sound advice throughout every stage of your mortgage process. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience!
I wish to convey my gratitude to…
I wish to convey my gratitude to Teressa and Janice. not forgetting staff at Threshold.
They have been brilliant in putting up with me with my remortgage and updating.
Thank you and wishing all a merry Christmas and best wishes for 2026
15 december 2025
Omdöme utan inbjudan
Svar från Threshold Mortgage Advice
Thank you so much for your kind message! We’re delighted to hear that Teressa, Janice, and the team were able to support you throughout your remortgage. We really appreciate your kind words and wish you all the best for 2026!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.