Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having already bought bath towels from two other companies and been disappointed with the absorbency and feel I read many favourable reviews of Thistle towels and decided to take a chance. My expectat... Se mer
Had notification that on a Friday my order had been dispatched with Royal mail tracking number supplied. Parcel not received by Royal mail by Tuesday. Sent email to Thistle no reply. Checked track... Se mer
Dressing gown arrived within a few days of ordering and looks very nice and is a good one size fit. The colour was exactly the shade I was looking for. However, there were bits of the material shed... Se mer
Företagsinformation
Skrivet av företaget
We're obsessively passionate about three things: environment, quality and ethics, of which there can never be any compromises on, period. As an ethical company, we’re ever mindful of our responsibility to creating our great products in a sustainable and ethical manner. Our brand is, literally, named after a popular plant here in Scotland so the environment is very well built into our DNA.
Kontaktuppgifter
Storbritannien
- hi@thistlecompany.co.uk
- thistlecompany.co.uk
3,1
Medel
213 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DISGUSTING SERVICE
Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING COMPANY. NO BETTER THAN THIEVES!!
15 december 2022
Omdöme utan inbjudan
Please reply to my emails
I want to return my bathrobe they have sent the wrong colour but will not answer my emails so that I can return item.
22 januari 2023
Omdöme utan inbjudan
Bought as a birthday present
Bought as a birthday present for my Dad. He was very pleased with quality and fit of dressing gown.
26 januari 2023
Love the colour but disappointed
Love the colour. Rinsed it through before wearing. Tumbled it dry. It’s shredding and I have to sweep the floor after wearing.Also a lot of the sewing threads are coming off. Disappointing. However absorbency is good. Mrs L.
29 januari 2023
Glad to have found this company
Delivery time was good despite current strikes. Item arrived well packaged. Item is good quality
16 januari 2023
Good prices and products
Good prices and products, delivered as described on time. Thanks :)
4 januari 2023
Still trying to organise a return no…
Still trying to organise a return no one gets back to you won’t be using this company again not impressed
17 januari 2023
Speedy delivery and nice quality product
9 januari 2023
This is disgusting service
This is disgusting service. They have stolen my money. 3 weeks and counting and bath robes have not been delivered. The thistle company refuse to answer any emails or the live chat so I have accepted that they have stolen my money. Stay away from them unless you want your money stolen too.
24 december 2022
All great thank you
13 december 2022
Non delivery of goods
The parcel still hasn't been delivered neither have I had a refund. Disgraceful practice.
9 december 2022
Dreadful communication
Immediately after I ordered this product I tried to contact the company to change the delivery address as it was to be sent to my son. I sent email after email and tried the "chat" several times but with no response. I wouldn't risk buying again from this company in case I needed to return the product - which needs to be arranged by email!
30 november 2022
Bath robe sent with mis-matching shades…
Bath robe sent with mis-matching shades of color on robe and belt.
25 november 2022
I have not received my parcel order no…
I have not received my parcel order no 1920. Your website is unhelpful
3 december 2022
Great quick delivery and great product…
Great quick delivery and great product reasonably well priced
24 november 2022
Items not liked by Mum 100
Items not liked by Mum 100. Have sent return request but no reply. Item good regards Heather
25 november 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.