I regularly order from the Wine Flyer and had never had a problem. On this order I was expecting 2 cases but only 1 arrived . The DPD delivery driver said he had seen 2 cases for me 2 days earlier whe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just as well that the wine was so well packed to survive its delivery! Quite clearly labelled Wine Flyer but the delivery driver decided to not throw it but heftily deliver the box on its side!
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We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Se mer
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Said if I spent over £100 I got free next day delivery but still got charged the postage and it came after the date I really required. I used Avios to pay for some but that shouldn’t make a differenc... Se mer
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Företagsinformation
Skrivet av företaget
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Kontaktuppgifter
Storbritannien
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,7
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Wine Flyer
Thank you so much for your kind feedback! 🙂
I’m delighted to hear you’re enjoying the wine and that your order arrived promptly. We really appreciate you taking the time to share your thoughts.
We hope you continue to enjoy your wines! Ellie
Svar från The Wine Flyer
I’m so pleased to hear you’re enjoying the wines and feel they’re great value for money—that’s exactly what we aim to deliver.
We really appreciate your support and hope to see you again soon! Ellie
Great service
Great service, ordered on a Monday arrived on Wednesday. Packaged really well. 100% would recommend I will definitely be using them again.
1 juni 2026
Svar från The Wine Flyer
Thank you so much for your kind feedback!
I’m delighted to hear that your order arrived so quickly and that everything was well packaged. It’s wonderful to know you’d recommend us, and we really appreciate your support.
We look forward to serving you again soon! 🙂 Ellie
Fast and efficient service and…
Fast and efficient service and outstanding quality wines at good prices.
30 maj 2026
Svar från The Wine Flyer
I’m delighted to hear that you experienced fast and efficient service and are enjoying the quality of the wines. It’s great to know you feel they offer good value too—that’s exactly what we strive for.
We really appreciate your support and hope you continue to enjoy your wines! 🙂 Ellie
Lovely wines
Lovely wines. Quick delivery. Have ordered from Wine Flyer before and will do again.
27 maj 2026
Svar från The Wine Flyer
Thank you so much for your kind feedback!
I’m delighted to hear you’re enjoying the wines and that your order arrived quickly. It’s also wonderful to know you’ve shopped with us before and plan to return—we really appreciate your continued support.
We look forward to your next order! Ellie
Great service
Great service. We had a bit of a mix up with our order as one box didn’t arrive with the original shipment. Ellie was very helpful at resolving the problem and everything was resolved quickly.
4 juni 2026
Omdöme utan inbjudan
Svar från The Wine Flyer
Thank you so much for your kind feedback!
I’m really glad I could help resolve the mix-up with your order, and I truly appreciate your patience while we got everything sorted. It’s great to hear that the issue was resolved quickly and that you were happy with the service.
We really value your support and hope you enjoy your order! 🙂 Ellie
Website easy to navigate
Website easy to navigate, very fast delivery, kept informed every step
27 maj 2026
Svar från The Wine Flyer
Thank you so much for your kind feedback!
I’m delighted to hear you found the website easy to navigate and that your order arrived quickly. It’s great to know you felt well informed throughout the process—that’s exactly the experience we aim to provide. 🙂 Ellie
Excellent choice of wines in the case.
The case was deliveted quickly amd very well packed. We've sampled one of the reds already and it was excellent. It won't be long until we enjoy spme pf the other bottles!!!
3 juni 2026
Svar från The Wine Flyer
I’m really pleased to hear that your order arrived quickly and was well packed. It’s great to know you’ve already enjoyed one of the reds — excellent choice! I’m sure the rest of the bottles won’t disappoint either.
I hope you continue to enjoy them all! 🙂 Ellie
Great wine
Great wine, service and fast delivery with the added bonus of earning AVIOS points to bring that trip a bit closer
5 juni 2026
Omdöme utan inbjudan
Svar från The Wine Flyer
We’re delighted to hear you’re enjoying the wine, our service, and the speedy delivery—and even better that those Avios points are helping bring your next trip a little closer ✈️
We really appreciate your support and look forward to assisting you again soon. 🙂 Ellie
easy ordering
easy ordering, excellent selection of wines and spirits and finally fast effective delivery !!!!
29 maj 2026
Svar från The Wine Flyer
We’re so pleased to hear you found the ordering process easy, enjoyed our selection, and that your delivery arrived quickly and efficiently. That’s exactly the experience we aim to provide.
We really appreciate your support and look forward to serving you again soon! Ellie 🙂
Svar från The Wine Flyer
We’re delighted to hear that you found our service efficient and friendly, and that we’ve maintained our usual high standard. Your feedback is truly appreciated. 🙂 Ellie
I managed to gain enough confidence to…
I managed to gain enough confidence to try buying wine for my son-in-law's birthday using avios. Daunting at my old age and technically inefficient. I was successful and impressed with the whole process. Well pleased with the whole experience and hope he enjoys the purchase as neither do I possess any experience of wine! Delivery was very quick too. Thank you, will use the Wine Flyer again.
28 maj 2026
Svar från The Wine Flyer
Thank you so much for your lovely feedback—it really means a lot!
I’m so pleased to hear that you found the process straightforward and were able to place your order successfully. It’s great to know the delivery was quick too! I’m sure your son-in-law will really enjoy the wine—it sounds like a wonderful birthday gift.
We truly appreciate your support, and I’m delighted to hear you’ll be using The Wine Flyer again. 🙂Ellie
Prompt delivery, perfect condition, good value.
The wine I ordered arrived exactly as forecast, was very well packaged and in perfect condition. I can't comment on the quality as it was a present for a friend, but I'm sure it will be good!
14 maj 2026
Svar från The Wine Flyer
I’m really pleased to hear your order arrived on time and in perfect condition. We take great care with our packaging, so it’s wonderful to know that it reached you as expected.
I hope your friend enjoys the wine – I’m sure they will! 😊 Ellie
Excellent customer service from…
Excellent customer service from Ellie... something went wrong on my order and Ellie came to the rescue and sorted it all out. Wonderful company to deal with and the wine I receive is always good value.
4 juni 2026
Omdöme utan inbjudan
Svar från The Wine Flyer
Thank you so much for your kind words – they really do mean a lot!
I’m so pleased I was able to help get everything sorted for you, and it’s great to hear you’re enjoying the wine as well. We truly appreciate your support and look forward to assisting you again in the future. 🙂 Ellie
Good choice of wine
Good choice of wine. Order received within 4 days & packaged extremely well.
26 maj 2026
Svar från The Wine Flyer
Thank you so much for your kind words! We're delighted to hear you enjoyed the wine and that your order arrived quickly and in perfect condition. We really appreciate your feedback and hope to serve you again soon 🍷
Kind regards,
Helen
Perfevt wine selection
The delivery was very fast.... I love the selection of wines. My overall experience was perfect.
26 maj 2026
Svar från The Wine Flyer
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your delivery arrived quickly and that you enjoyed our wine selection. It’s fantastic to know your overall experience was perfect—that’s exactly what we strive for!
We look forward to serving you again soon. Cheers! 🍷
Kind regards,
Helen
Good choice of wines.
Good choice of wines.
Prompt delivery. Ordered in the afternoon - delivered the next morning!!
Bonus Avios is very welcome.
26 maj 2026
Svar från The Wine Flyer
Thank you for your wonderful review!
We’re delighted you enjoyed the wine selection and that your order reached you so quickly—next‑morning delivery is exactly the experience we aim for. It’s also great to hear the bonus Avios was a welcome perk!
We really appreciate you taking the time to share your feedback and hope to serve you again soon. 🍷
Kind regards,
Helen
I had an issue with bonus Avios points
I had an issue with bonus Avios points, sent in a query and got an almost immediate reply.
Ellie sorted it out for me immediately. Always great service from BA wine-flyer. Heartily recommend.
1 juni 2026
Omdöme utan inbjudan
Svar från The Wine Flyer
Hi Patrick,
thank you so much, Ellie is fantastic and I am so pleased she was able to assist
Kind regards
Excellent service and value for money
Excellent service and value for money. Very helpful staff, I couldn't ask for more
1 juni 2026
Omdöme utan inbjudan
Svar från The Wine Flyer
Thank you so much for your kind words — we really appreciate your feedback! I’m delighted to hear you’re happy with the service and value, and that our team was able to help. Enjoy! Ellie
Svar från The Wine Flyer
That’s great to hear — thank you for your feedback! I’m really pleased it arrived quickly and safely. We hope you enjoy 🙂 Ellie
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